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Solved: Outlook Express Indicates Attachments on Incoming Email. But there are no Att

Discussion in 'Web & Email' started by microphobic, Dec 28, 2008.

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  1. microphobic

    microphobic Thread Starter

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    This is a weird one. Just started this week. Outlook Express puts a little paperclip by incoming emails indicating an attachment. But in fact there is no attachment. I checked with those who sent the emails, and indeed they never sent an attachment.
    How do I convey the truth to Outlook Express?:mad:
     
  2. throoper

    throoper Trusted Advisor

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    Hi microphobic and welcome to TSG.

    If you have AVG antivirus, it's likely the Certification from the E-mail scanner.
    To stop it, open the AVG interface, click Tools>Advanced settings>E-mail scanner and uncheck "Certify E-mail" and OK.

    T.
     
  3. microphobic

    microphobic Thread Starter

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    Dear Throoper,
    Thanks for your message. I don't have AVG antivirus, I have Norton anti-virus.
    Any other suggestions?
    Best wishes.
     
  4. throoper

    throoper Trusted Advisor

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    I can't remember if Norton certifies mail also.
    When you open the message in its own window when reading in plain text, does it show an attachment and then it disappears when switching to HTML view?
     
  5. microphobic

    microphobic Thread Starter

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    Hi again Throoper:
    Thanks for hanging in with me. I opened messages in plain text and in HTML and neither way showed the attachment. So in fact there is no attachment on these messages, there is just the paper clip in the Inbox.
     
  6. throoper

    throoper Trusted Advisor

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    Okay. That's usually from the mail getting certified by the AV E-mail scanner.
    If there isn't a place in NAV to shut off certification, just turn off the scanner.
    With NAV, you don't need it. The Auto-Protect checks everything and the E-mail scanner is just redundant.
    GO HERE for what MS has to say about it.

    Post back if that gets rid of it or not.
     
  7. microphobic

    microphobic Thread Starter

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    Dear Throoper,
    Thanks so much for your help. It was a temporary glitch. By now Outlook Express is behaving itself and attachments work correctly. Excuses for my delayed reply. Happy New Year.
     
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