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Solved: Outlook Express Problem

Discussion in 'Earlier Versions of Windows' started by deubanks, Jan 11, 2006.

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  1. deubanks

    deubanks Thread Starter

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    Until recently, I could select one, several or all messages in a folder in outlook express and drag them to a folder in my documents or to a CD or DVD for backup or storage purposes. The problem now, is that they cannot be dragged out of outlook. I have restored my computer to the last restore point available and that did not help.

    I am using WinME and outlook express 6.0

    Does anyone have a solution to this problem?

    Thanks in advance for your help.
    Deubanks
     
  2. EAFiedler

    EAFiedler Moderator

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    Hi deubanks

    Empty your Inbox in Outlook Express, Move messages you want to keep into folders of your own creation in Outlook Express.

    After you empty the Inbox, perform some maintenance on Outlook Express.

    Close all windows.
    In Outlook Express
    File > Work Offline
    Click on the Local Folders folder
    File > Folder > Compact All Folders
    Walk away from the computer until the process is complete.
    Avoid starting this process if the possibility of a power outage is imminent such as a thunderstorm in progress.

    Should the compaction process ever be interrupted, restart it before accessing any folders and allow it to finish.


    After the compaction process has finished, close and restart Outlook Express.
    Then try dragging a message to the Desktop.

    If it still fails try creating a new Identity in Outlook Express:
    File > Identities > Add New Identity
    Name the Identity
    Click Yes when asked if you want to switch to the new Identity.
    Cancel out of Importing or Upgrading if the option is given.
    Recreate your E-mail account.
    Send yourself a test e-mail, and see if it will drag to the Desktop.

    Let us know what happens.
     
  3. deubanks

    deubanks Thread Starter

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    Thanks EA for your reply,

    I did everything that you said including creating a new idinity, but I still can't drag any messages out of OE. I can click "File and Save As" and save a message to the desktop and drag it back into the inbox folder. I could do that before, but it will only let me send one message at a time to the desktop or to a CD.

    Any other suggestions?
     
  4. EAFiedler

    EAFiedler Moderator

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    Just to clarify, after you created the new Identity you did switch over to the new Identity?

    You can drag a message *into* Outlook Express but not *out* of Outlook Express?

    Have you also attempted to drag messages out of Outlook Express that are in folders other than the Inbox?

    Check this setting in Outlook Express:
    Tools > Options > Maintenance tab,
    if there, remove the check mark for Compact messages in the background
    Apply, OK to save and close.
    this is a default setting that can cause corruption in your .dbx files.

    In Outlook Express:
    Help > About Microsoft Outlook Express
    What version number shows?

    Are you receiving any error messages at all when attempting to drag and drop?
    Do you see a circle with a slash through it?
    http://support.microsoft.com/?kbid=274696
     
  5. deubanks

    deubanks Thread Starter

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    "You can drag a message *into* Outlook Express but not *out* of Outlook Express?" Yes
    "Have you also attempted to drag messages out of Outlook Express that are in folders other than the Inbox?" Yes, but can't drag them out.

    I have OE 6. I removed the check mark from compact messages in the background and restarted OE, but still can't drag a message out. Don't see any error messages. What I see is the message follow the cursor to the desktop, but when I release the mouse button, the message does not show on the desktop or a CD.

    I just tried to drag a message to this reply and it worked but will not work on my computer. That seems strange. Here is the message. I did not copy and paste it. I dragged it here.

    I removed the e-mail that I posted here.
     
  6. EAFiedler

    EAFiedler Moderator

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    OE6 is not the version number.
    That is found in Outlook Express:
    Help > About Microsoft Outlook Express
    6.00.????.????

    In Outlook Express:
    Tools > Options > Security
    Which zone is Outlook Express in? Internet or Restricted?
     
  7. deubanks

    deubanks Thread Starter

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    OE Ver. 6.00.2800.1123

    Which zone is Outlook Express in? Internet or Restricted?
    Internet now, but I have tried both.
     
  8. EAFiedler

    EAFiedler Moderator

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    Control Panel > Internet Options > Security tab
    Select the Internet Zone > Custom Level button
    Scroll down to Drag and drop or copy and paste files
    Is it set at Disable, Enable or Prompt ?
     
  9. deubanks

    deubanks Thread Starter

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    "Is it set at Disable, Enable or Prompt?" It is set to enable. I can drag and drop to and from all other folders on the computer or disk drives. OE is the only problem.

    The Microsoft support page that you referred me to does not help with this problem. I didn't forget to go to it but I forgot to tell you that I did.

    Thanks,
    Don
     
  10. deubanks

    deubanks Thread Starter

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    Does anyone else have any ideas on this problem?
     
  11. EAFiedler

    EAFiedler Moderator

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    Have you tried a Repair or reinstallation of Internet Explorer and Outlook Express?

    Before doing that, try shutting down all other programs including Firewall, Anti-virus and any spyware tools you may have running.
    Start Outlook Express and see if a message can be dragged out of Outlook Express.
    As a precaution, disconnect from the Internet while the Firewall is disabled.
     
  12. deubanks

    deubanks Thread Starter

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    I used the repair option, for IE, in add/remove programs but it did not help. There is not a repair option for OE.

    As for the firewall, I have had ZoneAlarm for years and it has never caused this problem before but I tried your suggestion anyway and it didn't work.

    Can I reinstall IE without loosing all of the e-mails that I have now?
     
  13. EAFiedler

    EAFiedler Moderator

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    Outlook Express *should* keep the e-mails, but it is not guaranteed. :eek:
    I would strongly recommend backing up your messages and Address Book first.

    Do you have more than one Identity that you would need to backup?
     
  14. deubanks

    deubanks Thread Starter

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    Only one identity but a a bunch of e-mails. I already have many of them on a disk from earlier when I didn't have this problem, The only way that I know to back up now is one message at a time by using "File,save as"
     
  15. EAFiedler

    EAFiedler Moderator

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    eek! That could take awhile.


    • First enable Show Hidden Files and Folders:
      Open My Computer,
      Tools > Folder Options > View tab,
      under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
      Remove the checkmark for Hide Extensions for known file types.
      Apply, OK, to save and close.
    _____________________________________________________________

    Backup

    • Messages
      In Outlook Express
      Tools > Options > Maintenance tab
      click the Store Folder button to locate the path where the Identity keeps its .dbx files.
      Close Outlook Express.

      Open Windows Explorer, navigate to that directory, copy *ALL* the .dbx files for that Identity to a folder on your Desktop.


    • Address Book
      File > Export > Address Book > Text File (Comma Separated Values) > Name the file > Browse to the Outlook Express backup folder on the Desktop > Select the fields > Finish

    This will be your backup if Outlook Express loses your messages.

    What type of Internet Connection do you have?
    Dial-Up or DSL?
     
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