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Solved: Outlook Express suddenly asking for a logon password (Yahoo)

Discussion in 'Web & Email' started by MCROZ, Apr 10, 2008.

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  1. MCROZ

    MCROZ Thread Starter

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    For no apparent reason when I try and send mail I am now getting a "Logon- pop.mail.yahoo.com" dialog box showing "server smtp.mail.yahoo.com" - with my user name pre-printed and (apparently) my password remembered. The "remember password" box is checked but greyed out. Pressing OK achieves nothing - neither does re-entering the password and clicking OK.

    Any ideas ? - no clue why this has happened - never been like it before and now seems I cannot send any mail - when I try to do so the logon and password box pops up - although mail is arriving in my inbox. Seems when the "authorizing"
    activity starts - after "connecting" - the server is looking for a password.

    Am also getting this error message :
    The connection to the server has failed. Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Server Error: 421, Socket Error: 10061, Error Number: 0x800CCC0E

    Also can't work out how to change or reset the password !

    Thanks for any help offered as usual .....
     
  2. dmgaddy

    dmgaddy

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    Don't make changes to Outlook Express if the problem is at the server.

    Wait until tomorrow if possible to see if they (yahoo) get their problem fixed. If that is not an option, write back and we will take more steps to try an resolve your issue.
     
  3. MCROZ

    MCROZ Thread Starter

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    Thank you Sir ...let's see what happens ....problem first manifested itself last night but then seemed to "fix itself" and i can see my wife has been able to send 3 emails during the day today - so maybe it is a yahoo server issue. I just tried unchecking the "my sever requires authentication" box in the "accounts -servers" section under tools (before I read your "don't mess with it" advice ! )- and it didn't fix -simply rejected my email address when trying to send the mail !
     
  4. dmgaddy

    dmgaddy

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    If you are able to Receive email but not send, that tells me there is a problem with SMTP. You are likely not authenticating properly with the yahoo SMTP server.

    POP delivers email to your inbox, SMTP takes email from your outbox and sends it
    (Simplistic overview of email)

    Have you shut down and restarted your computer?
    Have you checked with yahoo tech support?

    I would do the simple stuff first.

    HTH Write back tomorrow if you still need help.
     
  5. MCROZ

    MCROZ Thread Starter

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    makes sense ....I will shut down and restart ...but strange that this happned last night and then again today (ie after a previous shutdown) Yahoo tech support would be a good bet (I have emailed from the help site !)

    Thanks for help so far - appreciated.
     
  6. MCROZ

    MCROZ Thread Starter

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    Shut down and restart didn't fix it - will check for Yahoo tech response tomorrow.
     
  7. MCROZ

    MCROZ Thread Starter

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    OK - so far no response from Yahoo tech support and problem persists. It is definitely an authentication/conection with SMTP server problem. I have the OE settings as follows in the "servers" setion under tools -

    incoming mail = POP3
    Incoming mail (POP) pop.mail.yahoo.com
    Outgoing mail (SMTP) smtp.mail.yahoo.com

    Incoming mail server account name and password are correct and registered
    Remember password box is checked
    Logon using secure Password authentication box is not checked

    Outgoing Mail Server "my server requires authentication" box is checked
    In the outgoing mail server settings I have - in the "logon information" section -

    "logon using" button checked
    Account name correctly entered (same account name as incoming mail)
    Password entered (same as incoming) with remember password box checked

    "logon using secure password authentication" box is not checked.


    I have also tried connecting and sending mail with the "use same settings as my incoming mail server" checked - but same problem - as soon as OE tries to send mail - it asks me for the smtp server logon (account name and pasword) details- but will never accept them. Hitting the cancel button at this stage them moves it into receive mail and this works perfectly .......

    A mystery (to me at least) as I've been using OE and connecting to Yahoo successfully for 4 years.
     
  8. dmgaddy

    dmgaddy

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    What version of Outlook Express are you using?
     
  9. MCROZ

    MCROZ Thread Starter

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    forgive the dumb question but how do I find out the version...seems that it is the version originally installed in 2004 (I updgared IE to IE 7 but I don't think I ever upgraded OE)
     
  10. dmgaddy

    dmgaddy

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    Typically version info can be found under Help --> About in the menubar.

    May not matter here. We are going to try something and see if this doesn't fix your problem.

    Open Outlook Express

    From the "Tools" menu, select "Accounts."
    Select your Yahoo! POP account and click the "Properties" button.
    Click the "Advanced" tab.
    Next to "Outgoing server (SMTP)," change port 25 to 587.
    Click "Apply," then click "OK" and "Close."


    Try to send an email.

    HTH
     
  11. MCROZ

    MCROZ Thread Starter

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    OE6....wil try the fix now
     
  12. MCROZ

    MCROZ Thread Starter

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    nope - sorry didn't work - same problem ...have closed and restarted OE (but not windows) but same problem persists .as soon as OE starts it automatically does a send and receive and as I have a test mail sitting in my outbox it is instantly asking for and then not accepting the logon.
     
  13. MCROZ

    MCROZ Thread Starter

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  14. dmgaddy

    dmgaddy

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    Did you change your POP and SMTP server in OE?

    Incoming Mail Server (POP3):
    plus.pop.mail.yahoo.com

    Outgoing Mail Server (SMTP):
    plus.smtp.mail.yahoo.com
     
  15. throoper

    throoper Trusted Advisor

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    Noticed in the links, one of the replies gave a Port #995. Worth a shot.
     
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