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Solved: Outlook Express to Outlook 2000 ... help!

Discussion in 'Web & Email' started by tpayne105, Jul 21, 2005.

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  1. tpayne105

    tpayne105 Thread Starter

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    Hello

    I have had issues with my OE the last couple of days with it locking up as soon as I open it. So I decided to use Outlook 2000 but while making the transfer, I BELIEVE it used another identity on my computer and did not transfer all of my OE folders.

    I know these are dbx files..they are currently located by going thru the windows explorer procedure..is there a way for me to get them into Outlook 2000? I also understand Outlook 2000 uses a different format for it files.

    Also, if I upgrade to XP SP2, will I get my Outlook Express back and working?

    Thanks for your help...

    Todd
     
  2. EAFiedler

    EAFiedler Moderator

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    Hi tpayne105

    Welcome to Tech Support Guy Forums!

    Upgrading to Service Pack 2 has solved an Outlook Express issue for several users.


    Are you Exporting your messages from Outlook Express to Outlook 2000?
    Or, are you using Outlook 2000 to Import the Outlook Express messages into Outlook 2000?

    You will have better results when Exporting from Outlook Express into Outlook.
    After you Export one Identity in Outlook Express into Outlook, switch to the next Identity in Outlook Express and perform the Export.

    Outlook Express should show you what folders will be Imported and allow you the option to select all folders or some folders before the Export occurs.

    Let us know if that works for you.
     
  3. tpayne105

    tpayne105 Thread Starter

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    Thanks for replying so quickly...

    OK..I have updated to service pack 2, and it seems things are much slower. I opened Outlook Express, and got it open..granted it took nearly 3 minutes to open...however, after I clicked a few items (I specifically clicked Deleted Items), the program froze and I got a "Not Responding" message...now it will not work and I have to close it and start the process over again.

    Up until a couple of days ago, I had had NO problems at all with OE....I would like to continue using OE, as I am used to it and it already has all my old messages, etc....

    Thank you for help in advance!!

    Todd
     
  4. EAFiedler

    EAFiedler Moderator

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    Keep your Inbox empty, move messages you want to keep to folders of your own creation in Outlook Express.

    After emptying the Inbox, compact the Inbox folder to reduce its size:
    File > Folder > Compact
    If you receive an error message, stop, close Outlook Express and let us know.

    The compacting of an empty folder should not take more than a few seconds, if it proceeds OK, you will probably only see a flash for the progress window.
    Close and restart Outlook Express, giving it a few seconds to unload before restarting.
    Does Outlook Express load faster?

    If there are no error messages,
    Outlook Express may be due for some maintenance.
    Close all windows.
    Open Outlook Express
    File > Work Offline
    Click on the Local Folders folder
    File > Folder > Compact All Folders
    Walk away from the computer until this process is complete.
    Avoid starting this process if the possibility of a power outage is imminent such as a thunderstorm in progress.

    Should the compaction process ever be interrupted, restart it before accessing any folders and allow it to finish.


    Let us know if that makes a difference.
     
  5. tpayne105

    tpayne105 Thread Starter

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    I will try that IF I can get OE to respond long enough to do that. I now click on it to start the program but it almost immediately stops responding....

    Any suggestions?

    Ya'll are great...thanks for responding...

    Todd
     
  6. tpayne105

    tpayne105 Thread Starter

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    Hi

    OK, I tried exactly what you said and yes, and when I went to empty the items in deleted folder, it locked up again and I was forced to shut program down...

    Any other ideas?? THANKS!!!

    Todd
     
  7. EAFiedler

    EAFiedler Moderator

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    If not already enabled, you will need to enable Show Hidden Files and folders:
    Open My Computer,
    Tools > Folder Options > View tab,
    under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
    Remove the check mark for Hide Extensions for known file types.


    Delete the Deleted Items.dbx file.

    To locate the directory where Outlook Express keeps it's message store:
    Tools > Options > Maintenance tab > Store Folder
    Note the location, then Cancel out of the window.

    Close Outlook Express,
    navigate to that directory and locate the Deleted Items.dbx file and delete it.

    Restart Outlook Express, a new Deleted Items.dbx file will be created.

    Test the new Deleted Items folder to see if Outlook Express continues to lock up on you.

    Let us know what happens.
     
  8. tpayne105

    tpayne105 Thread Starter

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    OK...OE, still locks up...when trying to open it....it appears on the screen but it then locks and says..not responding....

    any other suggestions???

    Thanks!
     
  9. EAFiedler

    EAFiedler Moderator

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    Were you able to delete the Deleted Items.dbx file?
     
  10. tpayne105

    tpayne105 Thread Starter

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    Yes, I did go into Windows explorer and found the deleted items.dbx file
     
  11. sekirt

    sekirt

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    Until EAFiedler gets back, you might want to take a look at this article.

    Go down to the section for XP, where it says
    IF you are troubleshooting Windows XP:

    http://www.5starsupport.com/oe-faq/1-9.htm

    sekirt
     
  12. EAFiedler

    EAFiedler Moderator

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    Sorry, it is not clear from your response whether you deleted the Deleted Items.dbx file or not...


    If in fact you *did* delete the Deleted Items.dbx file and Outlook Express is still freezing on you:

    How many Identities do you have in Outlook Express?


    Search:
    Start > Search > For Files or Folders > All files and folders,
    In the field for: all or part of the file name
    Key in:
    .dbx
    Below that, click on More advanced options
    in the field: Type of File, select (All Files and Folders)
    place a checkmark in:
    Search system folders
    Search hidden files and folders
    Search subfolders
    click Search

    Locate ALL the Deleted Items.dbx files and delete them.

    You should have a Deleted Items.dbx file for each Identity.

    Leave the Search window Open.
    Attempt to start Outlook Express.


    If Outlook Express still fails to start.
    First verify msimn.exe is not showing in the running processes in Task Manager, if it is, End Task on msimn.exe

    Go back to your Search window,
    Locate all the Folders.dbx files and *rename* them Folders.old
    Don't delete the Folders.dbx files as you may need them later if this fails to allow Outlook Express to start.

    Attempt to start Outlook Express.

    Let us know what happens.
     
  13. tpayne105

    tpayne105 Thread Starter

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    Ok..wow..this has appeared to work..for now..I will write here in a bit to let you know if indeed it has worked....is there anything else I should do???

    Thank you SO MUCH .... it is greatly appreciated!!!

    Stay tuned for an update....
     
  14. EAFiedler

    EAFiedler Moderator

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    Which part worked?
     
  15. tpayne105

    tpayne105 Thread Starter

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    I had deleted the .dbx files (sorry I wasn't clear) ....so I tried to start OE..that didn't work...so..

    I did the next step...renaming the folders.dbx files to folders.old....and when I started OE then, it started like a charm....

    what causes that? it is working fine right now....for now ;)
     
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