Solved: Outlook: Incoming Messages Changed?

In Outlook 2003, the format of incoming messages has suddenly changed to plain text--even when they weren't sent as plain text.

http://office.microsoft.com/en-us/assistance/HP052426891033.aspx?Product=out2003

The above Microsoft help page says to click Edit > Edit Message when the message is open to change its format. But that option isn't available.

Anyone have any other ideas?

 

Try this:-

OPen Tools menu and click Options
On the Mail Format tab, look at "Compose in this message format"
If it is set as plain text, both outgoing and incoming messages will use this format.... change it to either Rich text or HTML format

Also, if Word is turned off as the email editor, incoming formatted messages may not show the formatting used..... tick the box to use word as the email editor.

 

Oddly enough, that worked.

I have always had it set send messages in Plain Text. BTW, I'm still receiving messages in their sent format after resetting this back to Plain Text.

Strange that "Compose in this message format" would have anything to do with receiving messages, but whatever works...

Thanks