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Solved: outlook is unable to pull e-mail (unable to connect to the server)

Discussion in 'Networking' started by anqara83, Sep 1, 2004.

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  1. anqara83

    anqara83 Thread Starter

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    we have a few sales people that work for our company from their houses. so i set them up with e-mail addresses here.
    they use outlook to pop3 their e-mail from our exchange server .
    this morning one of them had a problem with his DSL connection we called the tech , and the tech had to make him delete and create a new connection to get online. after this , he wasn't able to get any e-mail on outlook, this is the error he gets
    " the connection to the server has failed: error 0x800ccc0E"
    i had check his accoutn properties , and all the settings are fine.
    this is weird.

    any idea on what might be causing this problem, nobody else of the employees had any problems with the e-mail.

    any suggestions please i appreciate it.

    thanks in advance.
     
  2. bearone2

    bearone2 Banned

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    you said properties were ok but when the new connection was created were the pop3/smtp servers correct? :cool:
     
  3. anqara83

    anqara83 Thread Starter

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    yes , i checked all that and it all have the correct settings
     
  4. anqara83

    anqara83 Thread Starter

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    incidently, all of these salespeople, had Norton ANti virus, and one of the NAV updates, if the scanning of incoming e-mail is enabled was perventing them dwonloading w-mail from the POP3 server. as soon as i disabled it, all the e-mails were in the inbox, and everything worked perfect.
     
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