Solved: outlook is unable to pull e-mail (unable to connect to the server)

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anqara83

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Aug 10, 2004
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135
we have a few sales people that work for our company from their houses. so i set them up with e-mail addresses here.
they use outlook to pop3 their e-mail from our exchange server .
this morning one of them had a problem with his DSL connection we called the tech , and the tech had to make him delete and create a new connection to get online. after this , he wasn't able to get any e-mail on outlook, this is the error he gets
" the connection to the server has failed: error 0x800ccc0E"
i had check his accoutn properties , and all the settings are fine.
this is weird.

any idea on what might be causing this problem, nobody else of the employees had any problems with the e-mail.

any suggestions please i appreciate it.

thanks in advance.
 

bearone2

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Jun 4, 2004
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5,809
you said properties were ok but when the new connection was created were the pop3/smtp servers correct? :cool:
 

anqara83

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Joined
Aug 10, 2004
Messages
135
incidently, all of these salespeople, had Norton ANti virus, and one of the NAV updates, if the scanning of incoming e-mail is enabled was perventing them dwonloading w-mail from the POP3 server. as soon as i disabled it, all the e-mails were in the inbox, and everything worked perfect.
 
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