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Solved: Outlook Send/Receive Problem

Discussion in 'Business Applications' started by janbob, Mar 26, 2010.

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  1. janbob

    janbob Thread Starter

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    I have XP Home, Outlook 2003. Outlook Send/Receive just stopped working. Doesn't send/receive automatically when I open Outlook like it usually does, and nothing happens when I click on the send/receive button. I checked webmail and I have a lot of e-mails waiting to download to Outlook. Can anyone help me?
     
  2. EAFiedler

    EAFiedler Moderator

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    Hi janbob

    First, check to see if Send/Receive has not been disabled:
    Tools > Send/Receive > Send/Receive Settings
    In the menu that follows Send/Receive Settings, there should NOT be a check mark beside: Disable Scheduled Send/Receive
    If there is a check mark beside that command, click it again to toggle it off.

    Look in the Send/Receive settings for Outlook 2003,
    Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups

    Is there a check mark in: Include this group in Send/Receive (F9)?

    Double clicking the group name or clicking the Edit button should also show you what e-mail accounts you have setup.



    Also, check for errors after you hit the Send/Receive button.
    If the progress window does not appear, you can view it this way:
    Tools > Send/Receive > Send/Receive Settings > Show Progress
    If there are any errors they should appear on the Errors tab.


    Have you added a new router since Outlook stopped working?
    Installed new Anti-virus or firewall software?


    Let us know what you find.
     
  3. janbob

    janbob Thread Starter

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    Thanks for getting back to me so quickly. While I was waiting I tried something else that was in a really old, expired posting and it worked. I checked in task manager and had two outlook.exe running. I terminated them both and restarted Outlook and that fixed the problem. I'm new to Tech Support Guy and am amazed someone answered me so quickly! Thanks again for your post.
     
  4. EAFiedler

    EAFiedler Moderator

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    ...and then there is the two Outlook.exe processes running. ;)

    Thanks for posting back and letting us know the outcome.

    You can mark your thread solved using the Mark Solved button at the top of the thread.

    Also, Welcome to Tech Support Guy Forums! :)
     
  5. janbob

    janbob Thread Starter

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    Mar 26, 2010
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    My problem has been solved, so thanks everyone. But I don't see a 'Mark Solved' button?
     
  6. EAFiedler

    EAFiedler Moderator

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    I marked it Solved, for you.
    You should see the Mark Solved button at the top of the page under the title of your thread.
     
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