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Solved: Outlook suddenly changing HTML to plain text

Discussion in 'Web & Email' started by CndMaple, Nov 13, 2012.

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  1. CndMaple

    CndMaple Thread Starter

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    We use Outlook 2007 in our office. About two weeks ago, all of the emails I have been sending to the boss have been arriving in her Inbox as Plain Text. This morning she didn't receive the new staff member's email contact info I attached to a group message...everyone else in the office received my message in HTML, with the attachment, no problem.
    I did some surfing this afternoon...found suggestions to check Email Settings under Trust Centre in Outlook...not the problem. Also found some allusions to AVG being the problem, checked those settings, again...not the problem.We need to get this sorted ASAP.
    Thanks very much for your help!
     
  2. CndMaple

    CndMaple Thread Starter

    Joined:
    Nov 13, 2012
    Messages:
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    More surfing last night found this...

    Open the Contacts folder in Outlook. Double-click the contact you want to change.
    Double-click the contact's email address.
    Uncheck "Send plain text only" in the "Internet Format" box. Press "OK."

    When I got to work this morning and looked, sure enough...Send Plain Text only had somehow gotten checked. I unchecked it, sent a test message and all is good again.

    Bizarre!!
     
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