Solved: Outlook vs Norton Update & Sending Mail

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khb

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Occasionally I've had a problem sending mail from Outlook 2003 after I've downloaded Norton updates. Happened again today and the only way I've been able to fix it (past and present) is to do a system restore. After the update downloaded and requested a restart, trying to send a message from the Outbox just lets it churn and churn, then it gives a send error. Is there a way to counteract this without doing a system restore? :(
 

Noyb

Jay
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I'd try to remove and reinstall Norton first.
What happens when you disable the outboung email scanner ?
Might also try disabling Nortons Office scanner.
 

khb

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Dec 15, 2002
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The second time I restored my computer, Norton asked me to activate my software (which I had obviously done months ago). That action put it in the creamer again. I tried turning off scanning of outbound mail, which had no effect. The only way I can send mail is to disable Norton Internet Security, which kinda destroys the effect, dontcha think! Although this has happened before, it's never persisted after I did the system restore. Guess I'll have to comb Nortons knowledge base, which I find difficult to locate things in.
 

Noyb

Jay
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Try disabling Nortons "Office Plugin" ... Options > Miscellaneous.
It can be a real PITA.

Have you used other scanners and looked for bugs ? ... Norton ain't perfect.
http://www.ewido.net/en/download/
 

khb

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Dec 15, 2002
Messages
52
Thanks so much. I'll read the article thoroughly.
 
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