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Solved: PC connects to the internet through my router but my iPad and Android device

Discussion in 'Networking' started by yrj77, Oct 22, 2012.

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  1. yrj77

    yrj77 Thread Starter

    Joined:
    Oct 22, 2012
    Messages:
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    Ignore my earlier post titled "domain not set.invalid - How do I fix the problem". Domain not set.invalid may not be the problem.

    had a power surge at my house and it took down my internet. I had to reset my router back to factory settings and I finally got the router to work with my PC. But I cannot access the internet from my iPad 2 or my Android phone. Both devices see the network and can hook up to the network but the internet is not working on either device. I have no idea how to resolve this issue. Any ideas?

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Joel-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain_not_set.invalid

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 6C-62-6D-55-60-6E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-02-6F-8B-AD-5D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : EnGenius 802.11n Wireless USB Adapter
    Physical Address. . . . . . . . . : 00-02-6F-8B-AD-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9534:741:b5e1:3ce3%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, October 20, 2012 8:35:51 PM
    Lease Expires . . . . . . . . . . : Monday, October 29, 2012 10:22:37 AM
    Default Gateway . . . . . . . . . : fe80::218:e7ff:fee3:f5e0%11
    192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    8.8.4.4
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.domain_not_set.invalid:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:4ee:3318:b909:7359(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::4ee:3318:b909:7359%21(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{F60064DB-55FC-4180-91F3-EE003CF753A3}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    yrj77
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Can you be more specific about 'the internet is not working on either device"? You cannot ping/access any web address, e.g., 8.8.4.4? Or that works but you cannot resolve URLs?

    But you can ping/access the router, right?
     
  3. yrj77

    yrj77 Thread Starter

    Joined:
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    Messages:
    19
    On my PC I can ping the router and I am on the internet with my PC. My iPad can find the router and can log into the router but I cannot get internet access through the iPad.

    The following is the DHCP for the iPad:
    IP Address - 192.168.0.101
    Subnet Mask - 255.255.255.0
    Router - 192.168.0.1
    DNS - 192.168.0.1
    Search Domains - domain_not_set.invalid

    I'm guessing the "Search Domain" is the problem but I'm not really sure. I think the fix would be at the router but I'm also not sure about that either.

    yrj77
     
  4. Couriant

    Couriant Trusted Advisor

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    The domain message looks more CPE related, not router related as it's on all of your listings.

    You should see the IP address in the iPad... does it coincide with your ipconfig?
     
  5. TerryNet

    TerryNet Moderator

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    You have assigned public DNS servers on your PC. Is this because it wasn't working with the router as DNS server or because the DNS server obtained by the router's WAN from the ISP was faulty?

    Maybe with this router you will have to assign a DNS server on the other devices.
     
  6. yrj77

    yrj77 Thread Starter

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    Should I not have assigned public DNS servers on the PC? Quite frankly, I didn't know that I did that. I assuming doing so is not normal.

    yrj77
     
  7. Couriant

    Couriant Trusted Advisor

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    You use those if you cannot use the default DNS servers that is given by your router or ISP.
     
  8. yrj77

    yrj77 Thread Starter

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    My iPad has the same IP address as the ipconfig at IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred).

    yrj77
     
  9. Couriant

    Couriant Trusted Advisor

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    You can't have 2 or more devices with the same IP address. Is the iPad set to manual IP?
     
  10. yrj77

    yrj77 Thread Starter

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    I was just checking the iPad and I think it acquires the IP address automatically.

    yrj77
     
  11. TerryNet

    TerryNet Moderator

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    Maybe time for a "network reset." Shut down all your computers, tablets, phones, etc. Unplug the router. Now plug in router, and turn on computers, tablets, phones, etc. They should all get different IPv4 addresses.
     
  12. yrj77

    yrj77 Thread Starter

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    I'll give that a shot and report back.

    yrj77
     
  13. yrj77

    yrj77 Thread Starter

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    Reset everything but I still have the same problem, and they have different IPv4 addresses.

    yrj77
     
  14. TerryNet

    TerryNet Moderator

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    I am not completely certain, but it appears that your problem could be with DNS.

    From what you've shown the router gives its own address as the DNS server when a device requests an IP configuration. This is perfectly normal and usual, but there are at least two occasional problems that can arise.

    One possible problem is that the DNS server(s) assigned to the router's WAN (Internet) side by the ISP are not working properly. A fix for this is to assign a public DNS server to the router's WAN side.

    Sometimes, for reasons unknown to me, either one device or all devices do not work properly when using the router's LAN address as the DNS server. The fix for this (other than maybe a new router) is to assign to the device(s) either the ISP's DNS server or a free public DNS server.

    Your PC is using free public (Google) DNS servers. Unless it is connecting to a different router than the iPad you (or somebody) must have assigned those. You may have to do the same thing on the iPad (and other devices).
     
  15. yrj77

    yrj77 Thread Starter

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    I did assign the Google DNS servers. That is how my PC is able to use the internet. Should I not have to use such servers to use the internet?

    yrj77
     
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