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Solved: pc keeps shutting down

Discussion in 'Windows XP' started by gazbag, Jan 12, 2006.

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  1. gazbag

    gazbag Thread Starter

    Nov 10, 2004
    i keep getting a message that reads"A problem has been detected and windows has shut down to prevevt damage to your computer. FLTMGR_FILE_SYSTEM." it then says if i have added any hardware or software to try removing them. i did fit a tv/video pci card and this problem only started after i fitted it. i have removed the card and uninstalled the software via programs.but this hasnt solved it. the message i get also says to "disable BIOS memory options such as caching or shadowing" but i dont know what this means. it then says "***STOP:0X000000F5 (0X0000006A,0X849D3C68,0X00000000,0X00000000) begining dump of physical memory. physical memory dump complete.contact system administrator or technical support for further assistance". then when i turn my computer back on i get a box saying system recovering from serious error with the option to notify microsoft. i also get a box saying RemoteCtl.exe has encountered a problem and needs to close. my computer will be ok for about 90 minutes then do the same again. my AVG anti virus says i have a virus but my computer wont work for long enough for the scan to complete. Many thanks in advance gary
  2. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    That's one of the most unusual STOP errors I've seen -- can't find anything for it here:


    What I would do at this point is just System Restore to a date prior to the bad installation.

    RemoteCtl.exe sounds like there is something leftover from the instalation. System Restore will get rid of it.
  3. gazbag

    gazbag Thread Starter

    Nov 10, 2004
    that appears to have done the trick.dont know why i didnt think of that. do you think i should try again with my tv/video pci card? also if i do a hjt log would you be able to check it for me because things seem slow. if so should i post it here or start a new thread? many thanks for your help gary
  4. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    Just make sure you have a good restore point before the attempt.

    It sounds like when the previous installation failed and you tried to remove it, some part of the program was left behind. Perhaps there was more than one entry for it in Add/Remove programs. But was the "remote control" feature that was still running.

    By all means post a HijackThis scanlog -- I'll be happy to have a gander.

    When folks tell me there computer is running "slow" I like to have answers to these questions:

    1 > is it very slow to boot up?
    2 > do programs open slowly?
    3 > does the same behavior occur both offline and on?
    4 > does it matter how long the system has been on, and does a restart improve things?

    Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it on and check to see that the fan is working. Sometimes it helps to physically clean the fan. Programs are available that can help monitor temperatures as well.

    5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

    6 > if you open the Device Manager (windows+pause/break > Hardware > Device Manager) and select the entry for IDE ATA/Atapi and select the Primary IDE, does it say the "current transfer mode" is DMA or PIO?


    Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

    Physical Memory

    Total: (this is your total installed ram -- "physical" memory)
    Available: (this is the amt of real "physical" memory presently uncommitted)

    Commit Charge

    Total: (this is the combination of total physical and virtual memory currently in use)
    Limit: (this is the total physical and virtual memory available)
    Peak: (this is the most you have had in use in this session)
  5. gazbag

    gazbag Thread Starter

    Nov 10, 2004
    Logfile of HijackThis v1.99.1
    Scan saved at 18:04:05, on 13/01/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Executive Software\Diskeeper\DkService.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
    C:\Program Files\Browser MOUSE\mouse32a.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\NetMeter\NetMeter.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Gary\Local Settings\Temporary Internet Files\Content.IE5\AXUF6XKZ\HijackThis[1].exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE VIMICRO USB PC Camera 301x
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [C:\Program Files\NetMeter\NetMeter.exe] C:\Program Files\NetMeter\NetMeter.exe
    O4 - Startup: Diskeeper 9 Professional Edition Registration.lnk = C:\Program Files\Executive Software\Diskeeper\ESIRegister.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
    O16 - DPF: ChatSpace Full Java Client - http://chat-c2.wanadoo.co.uk/Java/cfs31246.cab
    O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_eu/techsupp/activedata/symsupportutil.CAB
    O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} - http://survey.otxresearch.com/Preloader.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/controls/yregucfg/2004_10_11_1/yregucfg.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
    O16 - DPF: {4D561B31-49A0-4E2C-8AFF-353468EC669B} (GreasyPalmInstallHelper Class) - http://www.greasypalm.co.uk/bho/update/GreasyPalm.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resource/download/scanner/en-us/wlscbase3401.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1119968700093
    O16 - DPF: {6DB731A3-B074-4118-8B1C-32511C65D836} (FotovistaPhotoUploader.ctrFpu) - http://www.mypixmania.com/uk/uk/tools/activex/fpu.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1119974651046
    O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - http://register.btinternet.com/templates/btmailcontrol.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/apps/systemprofiler/PROFILER.CAB
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/download/bin/actxcab.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - http://activex.microsoft.com/activex/controls/WindowsMedia/downloadcontrol.cab
    O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) -
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/files/MotivePreQual.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/region/reg_eu/techsupp/activedata/ActiveData.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup160.cab
    O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
    O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/templates/btwebcontrol023.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{6330F9F1-59FD-418B-B6D4-858931E598C6}: NameServer =
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

    in answer to your questions

    1 it does seem slow to start up & shut down
    2 not allways
    3 yes
    4 it does seem worse the longer it is on. a restart doesnt seem to make any difference
    5 only iexplore.exe
    6 ultra DMA mode 5
    Physical memory Total 1047024 Available 29000
    Commit Charge Total578000 Limit 1737456 Peak593820
    Many Thanks Gary
  6. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    There is no malware there -- did you leave a digit off here: Available 29000 ? It doesn't comport with the other figures.

    You could probably benefit a bit by using msconfig to disable non critical startups.


    Just how much cpu time does Internet Explorer use, typically?

    However since your answer to question 3 is "yes" -- we can't pin the tail on Internet Explorer if it isn't open.

    But, since you say it gets worse the longer the system is on -- it could be a heat problem if shutting down and letting it cool for a while helps.
  7. gazbag

    gazbag Thread Starter

    Nov 10, 2004
    yes i did omit a digit. how do i disable non critical start ups.i looked at the link you included but it didnt mean a thing to me. i will try blowing out and cleaning the fan to see if it helps.many thanks keep up the good work gary
  8. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    Run msconfig and select the startup tab.

    The link was meant to help provide you with information on your starting exes.

    Startups you would not want to disable would be for your firewall, antivirus and antispyware programs.

    Others you can experiment with. Some may affect keyboard or mouse options -- these I would keep enabled as they do not generally use much resources.
  9. gazbag

    gazbag Thread Starter

    Nov 10, 2004
    if i do delete something that i later find i do need how do i get it back. thanks gary
  10. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    If you are using msconfig -- nothing is deleted -- it is only prevented from starting up. It will remain in the msconfig startup list and you just need to put the check back in it.

    If you "fix" something with Hijackthis, the registry entry is indeed deleted. HijackThis maintains a backup folder, and usually the item can be restored from that -- but don't count on it. If you do plan on using HijackThis to "fix" anything, you should move it into a permanent directory -- do not leave it in the Temporary Internet folder.
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