1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: PC randomly freezing - possibly caused by sound card...

Discussion in 'Hardware' started by ollie111, Nov 8, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    Hi,

    Yesterday I got a 2nd hand Asus Xonar D2, all was working fine until today.

    I was just browsing the net and doing simple tasks when the first freeze happened, I think it was when closing a browser window. The PC froze and was un-usable, mouse didn't move, no keys responded (ctrl+alt+del etc) waited a few mins until I was forced to press the reset button.

    The 2nd freeze happened when closing a word document, same thing. The third time, I was about to listen to music, put headphones on and noticed it was very crackly as I move the cable etc. So I went to the back of the PC and unplugged the cable and put it back in. When I got back to the PC screen it had frozen again.

    So, it could have been a coincidence but maybe sound card caused it.

    PC Spec:

    i5 760
    GTX 470
    ASUS P7P55D-E
    Asus Xonar D2
    8GB DDR3 RAM
    OCZ ZS Series 650W
    Win7 64bit

    Nothing is overclocked, and it's not overheating, already checked.

    For now I've disabled the sound card in device manager and using onboard, no problems yet..

    Any ideas?
     
  2. dant22185

    dant22185

    Joined:
    Oct 4, 2009
    Messages:
    260
    Strange how a sound card would have that level of impact on the performance of the computer. I would keep eye on how the PC operated with it disabled and in the mean time try and find the most current driver to install with it then test again.
     
  3. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    Yes it's very strange. I've been running the PC with it disabled for multiple hours now without problems. It has the latest drivers. I'm not really sure what I can even try besides re-installing drivers which I doubt will make any difference. Really hope this isn't a hardware issue.

    Found this in Event Viewer listed as an error:

    Faulting application name: ASUSAUDIOCENTER.EXE, version: 0.3.0.36, time stamp: 0x4d802c45
    Faulting module name: VmixP8.dll, version: 1.0.0.16, time stamp: 0x4dad3239
    Exception code: 0xc0000005
    Fault offset: 0x000010d2
    Faulting process id: 0x63c
    Faulting application start time: 0x01cc9e4a16d696e9
    Faulting application path: C:\Program Files\ASUS Xonar D2 Audio\Customapp\ASUSAUDIOCENTER.EXE
    Faulting module path: C:\Program Files\ASUS Xonar D2 Audio\Customapp\VmixP8.dll
    Report Id: b1fa727f-0a3d-11e1-9782-bcaec5326a8d
     
  4. dant22185

    dant22185

    Joined:
    Oct 4, 2009
    Messages:
    260
    This could be it. That application failure could in essence be locking the machine up. I would continue to monitor it. Maybe possibly google the DLL that the time stamp is referring and see if this is common. I guess it also wouldn't hurt to reinstall the drivers. Maybe even try to install the device on a different machine to see if you get the same results. That will more easily point at a hardware problem if you are having the same issues on two different machines.
     
  5. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,139
    You did not post your pw supply. Post the exact pw supply you have installed.

    Next have you checked your voltages? Since this is an asus board, you can download the latest version of asus probe for your board and install. Probe will give you the voltages and temps OR you can install something like hwmonitor.
     
  6. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    I will leave it disabled for now, I've un-installed drivers for now, will try enabling it again tomorrow and test without drivers firstly. Unfortunately don't have another machine I can test the sound card in. I'll have a search for the DLL though.

    Forgot to add PSU, added it to first post now. Here is probe:

    [​IMG]
     
  7. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,139
    Those look fine. It may be a conflict between the card's driver and some other app you have OR perhaps a problem with resource allocation.

    One thing you might try is to remove the sound card driver and any other software associated with the card. Pull the card out and install in a different slot. Now install just the sound driver and not any other software. This may or may not work. If it does not, then I would tend to think it is a driver conflict.
     
  8. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    I'm working on it now.

    - Enabled the card again in device manager
    - Disabled the onboard audio again in BIOS
    - Rebooted, installed latest drivers
    - Installed this driver over the top: http://brainbit.wordpress.com/2010/07/19/asus-xonar-unified-drivers/
    - In device manager there was NVIDIA audio device or something :s Strange because my onboard is Realtek, anyways I uninstalled it from device manager.

    Now to see if it freezes again, all working fine right now.
     
  9. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    I would suspect the NVidia audio device is associated with the GTX470, which I would assume has an HDMI output on it. HDMI can carry audio and video on the same cable, so it is not uncommon to have an audio device associated with the graphics card, I have the same with my GTX460 card.
     
  10. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    Oh ok thanks. Still no problems so far.
     
  11. ollie111

    ollie111 Thread Starter

    Joined:
    Aug 19, 2010
    Messages:
    59
    I've had no problems now since doing that, so looks like it was a driver problem. Seems like Asus are as bad as Creative when it comes to sound card drivers =/
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1026006

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice