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Solved: PC wont connect to internet via Wireless or Ethernet cable

Discussion in 'Networking' started by RickyHoe, Oct 24, 2011.

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  1. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    :D

    Hi, great site/idea.

    I'm having a strange issue regarding internet.
    Moved country...Ireland to Australia.
    PC had never caused any issues before and was connected to net via a wireless adapter.
    Moved to Australia, set up PC, everything seems fine apart from not being able to connect to Internet.

    Wireless - when I plug wireless adapter into usb port, toolbar displays Monitor with red x, so i double click and to view network list but my network isn't available....but my neighbors one shows up.....even though according to the status of wireless network connections adaptor is "Not connected"??????but my network is a very strong signal and am actually using it right now on my notebook to send this mail....so adaptor's sees asnother network but not my network which is 1 metre away?????

    Ethernet Cable - Plug in cable but nothing happens, no change on toolbar, nothing in Network Connections.
    Tried internet with 192.168.0.1 but doesn't work....stumped.

    Am I making a simple schoolboy error here?

    Checked Device Manager and there is a yellow question mark at Other Devices, opened that and inside yellow question mark and exclamation mark over "other PCI Bridge" and "Video Controller (VGA Compatible)

    Any advise, cant update any drivers as I cant get PC online obviously.

    Thanks in advance.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    whats the make and model of the PC - should be able to download the drivers onto the PC you are on and then
    copy using a CD or flash drive onto the faulty CD
    Are you able to copy ?

    can we an ipconfig /all and xirrus screen shot


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    whats the make and model of the PC - should be able to download the drivers onto the PC you are on and then
    copy using a CD or flash drive onto the faulty CD
    Are you able to copy ?

    can we an ipconfig /all and xirrus screen shot


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  4. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    Hi,
    Thank you for your swift reply.

    PC is an ASUS, AMD Athlon Dual Core, 445oe Processor, 2.43GHz, 1.9GB Ram, XP Professional.

    Here's the results of ipconfig instructions:


    Windows IP Configuration



    Host Name . . . . . . . . . . . . : experien-b01423

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Wireless Network Connection:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : 802.11g/b Wireless LAN Client Adapter - USB

    Physical Address. . . . . . . . . : (address came up here but took it out of post)

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 192.168.0.2

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Default Gateway . . . . . . . . . : 192.168.0.1

    DHCP Server . . . . . . . . . . . : 192.168.0.1

    DNS Servers . . . . . . . . . . . : 192.168.0.1

    Lease Obtained. . . . . . . . . . : Wednesday, November 02, 2011 12:55:32 AM

    Lease Expires . . . . . . . . . . : Thursday, November 03, 2011 12:55:32 AM

    Just a note when I try the Ethernet Cable it is not detected, am I right in assuming that this is due to Device Manager?
    There is a yellow question mark at Other Devices, opened that and inside yellow question mark and exclamation mark over "other PCI Bridge" and "Video Controller (VGA Compatible).
    I would like to update drivers but after I click update it fails saying "Cannot Install this Hardware"

    Thanks
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    you need to download the drivers for those devices and transfer to the faulty PC and install

    we need the exact model number to find the drivers

    heres the website - where you can enter the model or serial number

    you will need to load the chipset drivers first and then it may vary but after that network, video/graphics
     
  6. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    Thanks etaf,

    Do you mean model number of the devices, cant seem to find them.
    When I go into My Computer, Properties, Hardware, Device Manager and then other devices, then properties and other PCI Bridge Device, properties, details and Instance ID.....all I can find is the following number: PCI\VEN_10DE&DEV_03EF&REV_A2
    When I google that I find NVIDIA nForce Networking Controller so I'm guessing that's the Card in the machine, not sure what to do next, no experience with this...I realise that I need a driver to get card to work, any advice?

    Thanks for your time and help.

    Ricky
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    its the make and model of the PC - should be written on the PC somewhere
     
  8. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    Hi,

    No not written on PC anywhere.
    All I can tell is an ASUS.....lost....back to square one.

    Ricky
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    try this
    Model:

    * Go to Start > Accessories > Command Prompt
    * Type, wmic computersystem get model
    * Press Enter


    Chip Number: nForce 405, MCP61 Ethernet
    Chip Description: Nvidia Networking Card

    theres a driver here on the Nvidia site
    http://www.nvidia.com/object/nforce_nf4_winxp32_8.26_11.09.html

    also here
    http://drivers.softpedia.com/get/GRAPHICS-BOARD/NVIDIA/Nvidia-nForce-430-410-Serie-826.shtml

    BUT
    it would be better to get the chipset from the ASUS site
    http://support.asus.com/download/Options.aspx?SLanguage=en&type=8
    if we can identify the PC or at least the mother board

    run www.belarc.com and post back the mother board information
     
  10. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    Thanks,

    Gave that a whirl and it replied with:

    To be filled by O.E.M

    Regards,

    Ricky
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    try belarc and see what info we can get - DO NOT post all the info as it has the keys to software - just the motherboard and any network info
     
  12. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
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    installed belarc, it starts scan then closes, downloaded from different source....same thing happens?
     
  13. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
  14. RickyHoe

    RickyHoe Thread Starter

    Joined:
    Oct 24, 2011
    Messages:
    14
    Thanks for persevering,

    Love the piriform stuff, DL'd that and this is what I've got for MB & NW:

    Motherboard
    Model ALiveNF6P-VSTA (CPUSocket)
    Version To Be Filled By O.E.M.
    Chipset Vendor NVIDIA
    Chipset Model MCP61
    Chipset Revision A3
    Southbridge Vendor NVIDIA
    Southbridge Model MCP61
    Southbridge Revision A2
    System Temperature 38 °C
    BIOS
    Brand American Megatrends Inc.
    Version P1.50
    Date 04/09/2008
    Voltage
    CPU CORE 1.192 V
    VIN0 1.216 V
    AVCC 3.312 V
    +3.3V 3.312 V
    MEMORY CONTROLLER 1.688 V
    VIN2 1.696 V
    VIN3 1.824 V
    VIN4 1.464 V
    PCI Data
    Slot PCI
    Slot Type PCI
    Slot Usage Available
    Bus Width 32 bit
    Slot Designation PCI1
    Slot Number 0
    Slot PCI
    Slot Type PCI
    Slot Usage Available
    Bus Width 32 bit
    Slot Designation PCI2
    Slot Number 1
    Slot PCI-E
    Slot Type PCI-E
    Slot Usage Available
    Bus Width Unknown
    Slot Designation PCIE1
    Slot Number 2
    Slot PCI-E
    Slot Type PCI-E
    Slot Usage Available
    Bus Width Unknown
    Slot Designation PCIE2
    Slot Number 3

    You are connected to the internet
    Connected through 802.11g/b Wireless LAN Client Adapter - USB - Packet Scheduler Miniport
    IP Address 192.168.0.5
    Subnet mask 255.255.255.0
    Gateway server 192.168.0.1
    Preferred DNS server 192.168.0.1
    DHCP Enabled
    DHCP server 192.168.0.1
    External IP Address 123.2.174.102
    Adapter Type Ethernet
    NetBIOS over TCP/IP Enabled via DHCP
    NETBIOS Node Type Unknown node type
    Link Speed 0 kbps
    Computer Name
    NetBIOS Name EXPERIEN-B01423
    DNS Name experien-b01423
    Domain Name EXPERIEN-B01423
     
  15. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,965
    First Name:
    Wayne
    download and install this driver

    heres the motherboard
    http://www.asrock.com/mb/overview.asp?Model=ALIVENF6P-VSTA

    go here for the downloads
    http://www.asrock.com/mb/download.asp?Model=ALiveNF6P-VSTA&o=XP
    and install the
    once installed see if there are still any yellow ? or !

    if so post back the details
     
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