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Solved: PC won't start

Discussion in 'Windows Vista' started by LUIS39, Feb 19, 2015.

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  1. LUIS39

    LUIS39 Thread Starter

    Joined:
    Aug 18, 2007
    Messages:
    349
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz, x64 Family 6 Model 15 Stepping 2
    Processor Count: 2
    RAM: 3069 Mb
    Graphics Card: NVIDIA GeForce 8600 GTS, 256 Mb
    Hard Drives: C: Total - 228128 MB, Free - 151197 MB; D: Total - 10239 MB, Free - 4323 MB;
    Motherboard: Dell Inc., 0CT017
    Antivirus: Avira Desktop, Updated and Enabled

    I'm on a back-up XP PC since my main PC won't START and not only that but when it was running, it would not recognize any USB Cable devices: The mouse, The Keyboard, the travel-NOTHING

    Any ideas???
    :(
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,752
    First Name:
    Frank
    You appear to have a Dell Dimension 9200 or Dell XPS 410 - which is the same desktop under different model names and numbers.

    What's the "service tag" number and/or "express service code" number on yours?

    -----------------------------------------------------------

    What did you do to it before it decided not to start?

    I'm not there to see it, so I suspect a hardware issue at this point.

    -----------------------------------------------------------
     
  3. LUIS39

    LUIS39 Thread Starter

    Joined:
    Aug 18, 2007
    Messages:
    349
    Exp service code 34720139845 Serv tag FY7H3D1.

    I inserted my grandfather travel drive back up and it fail to read it so I restarted the PC and none of the USB devices worked. I did another restart and it automatically went into a repair mode since it would not start but I go stuck at the window asking me to click on the "return to a restoration point" since neither my keyboard nor mouse worked.

    The grandfather travel drive works fine of the back-up XP PC that I am now using.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    You have this Dell Dimension 9200 desktop.

    You should add this site to your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    It was purchased in June 2007 in the U.S.A. and came with Windows Vista Home Premium 32-bit.

    If it becomes necessary, you can purchase the recovery media disc kit for it from here.

    I have no idea how to address that issue, so someone else will need to help you.

    ------------------------------------------------------------
     

    Attached Files:

  5. LUIS39

    LUIS39 Thread Starter

    Joined:
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    Messages:
    349
    You won't believe it! I just used the USB pots in the front and Presto! The mouse and keyboard worked and I was able to finish the restoration!

    Here's the MS report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c0000218
    BCP1: 8DFFA860
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini021915-01.dmp
    C:\Users\Charles\AppData\Local\Temp\WER-67844-0.sysdata.xml
    C:\Users\Charles\AppData\Local\Temp\WERD77.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    It's as clear as mud to me.

    As always a million thanks for the time you spent on this.

    Luis Frank
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    80,752
    First Name:
    Frank
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