Solved: PC won't start

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LUIS39

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Joined
Aug 18, 2007
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367
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz, x64 Family 6 Model 15 Stepping 2
Processor Count: 2
RAM: 3069 Mb
Graphics Card: NVIDIA GeForce 8600 GTS, 256 Mb
Hard Drives: C: Total - 228128 MB, Free - 151197 MB; D: Total - 10239 MB, Free - 4323 MB;
Motherboard: Dell Inc., 0CT017
Antivirus: Avira Desktop, Updated and Enabled

I'm on a back-up XP PC since my main PC won't START and not only that but when it was running, it would not recognize any USB Cable devices: The mouse, The Keyboard, the travel-NOTHING

Any ideas???
:(
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,148
Motherboard: Dell Inc., 0CT017
You appear to have a Dell Dimension 9200 or Dell XPS 410 - which is the same desktop under different model names and numbers.

What's the "service tag" number and/or "express service code" number on yours?

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What did you do to it before it decided not to start?

I'm not there to see it, so I suspect a hardware issue at this point.

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LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
367
Exp service code 34720139845 Serv tag FY7H3D1.

I inserted my grandfather travel drive back up and it fail to read it so I restarted the PC and none of the USB devices worked. I did another restart and it automatically went into a repair mode since it would not start but I go stuck at the window asking me to click on the "return to a restoration point" since neither my keyboard nor mouse worked.

The grandfather travel drive works fine of the back-up XP PC that I am now using.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,148
Exp service code 34720139845 Serv tag FY7H3D1
You have this Dell Dimension 9200 desktop.

You should add this site to your browser's favorites/bookmarks list so you can quickly refer to it when needed.

It was purchased in June 2007 in the U.S.A. and came with Windows Vista Home Premium 32-bit.

If it becomes necessary, you can purchase the recovery media disc kit for it from here.

I inserted my grandfather travel drive back up and it fail to read it so I restarted the PC and none of the USB devices worked. I did another restart and it automatically went into a repair mode since it would not start but I go stuck at the window asking me to click on the "return to a restoration point" since neither my keyboard nor mouse worked.
I have no idea how to address that issue, so someone else will need to help you.

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LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
367
You have this Dell Dimension 9200 desktop.

You should add this site to your browser's favorites/bookmarks list so you can quickly refer to it when needed.

It was purchased in June 2007 in the U.S.A. and came with Windows Vista Home Premium 32-bit.

If it becomes necessary, you can purchase the recovery media disc kit for it from here.



I have no idea how to address that issue, so someone else will need to help you.

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You won't believe it! I just used the USB pots in the front and Presto! The mouse and keyboard worked and I was able to finish the restoration!

Here's the MS report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c0000218
BCP1: 8DFFA860
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021915-01.dmp
C:\Users\Charles\AppData\Local\Temp\WER-67844-0.sysdata.xml
C:\Users\Charles\AppData\Local\Temp\WERD77.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

It's as clear as mud to me.

As always a million thanks for the time you spent on this.

Luis Frank
 
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