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Solved: PDF problem

Discussion in 'All Other Software' started by crsaj, Dec 13, 2011.

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  1. crsaj

    crsaj Thread Starter

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    I don't know where to go on this one but the problem I'm having is that I've recently have had a problem when opening PDF attachments. The attachments opens but the text is jibberish. This also just happened when I scanned a document in PDF format. It saved as jibberish. I don't know if this is a computer problem, an Adobe problem or something else. I have had no problem when scanning or opening JPEG files. All help will be appreciated. Thanks - Chuck
     
  2. Triple6

    Triple6 Moderator

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    It's not going to be a hardware so I've moved your thread to All Other Software.

    Have you tried uninstalling Adobe Reader and installing an alternate PDF reader such as Foxit: http://foxitsoftware.com/Secure_PDF_Reader/
     
  3. crsaj

    crsaj Thread Starter

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    Haven't tried that yet but will I need to uninstall Adobe REader first?
     
  4. Triple6

    Triple6 Moderator

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    Its best to uninstall it, especially since its not working.
     
  5. crsaj

    crsaj Thread Starter

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    Since I couldn't wait I already installed Foxit without uninstalling Adobe. Should I now uninstall Adobe and should that include all versions?
     
  6. Triple6

    Triple6 Moderator

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    Sure, since it didn't work why leave it?
     
  7. crsaj

    crsaj Thread Starter

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    Would there be programs that may no longer work because they are dependent upon one or more of the Adobe programs? Currently I have five Adobe programs: Adobe Air, Adobe.com, Adobe Flash Player 10 Plug in, and Adobe Flash Player 11 Active X 64 bit, and Active Reader 9.4.6 MUI. When I try to uninstall the message is that other programs may be affected by deleting these.
     
  8. Triple6

    Triple6 Moderator

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    You only need to uninstall Adobe Reader 9.4.6 and you leave the rest.

    Adobe Flash Player 10 Plug in should be updated to the latest 11 version using Firefox.
     
  9. crsaj

    crsaj Thread Starter

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    Thanks for your help. Looks like everything is running well again.
     
  10. crsaj

    crsaj Thread Starter

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    What is the best way to upgrade Flash Player 10 Plug in using Firefox? I don't trust a lot of the sites I see.
     
  11. Triple6

    Triple6 Moderator

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    Go straight to the www.Adobe.com site using Firefox and it will automatically give you the correct version for your browser.
     
  12. crsaj

    crsaj Thread Starter

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    Now I know why I'm confused. I only downloaded Foxit pdf and still using Explorer 8.
     
  13. Triple6

    Triple6 Moderator

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    Oh, well at some point you download the Adobe Flash Plug in which is for browsers other then IE, if you don;'t use it then you should uninstall it.
     
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