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Solved: Ping could not find host, DNS and key port problems

Discussion in 'Networking' started by ellipses, Apr 30, 2011.

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  1. ellipses

    ellipses Thread Starter

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    Hi, recently I had some malware on my Windows XP Professional (version 2002), so I followed a guide at Bleeping Computer (http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011) to get rid of it. Problem is, for some reason, after I finished, I could no longer access the internet!

    When I try, FIrefox gives me their "could not connect" message:
    "Server not found. Firefox can't find the server at [site]." Check the address for typing errors such as ww.example.com instead of www.example.com..."

    When I try to log into MSN, the troubleshoot says I have a problem with my DNS and Key Ports.

    I'm not good with computers so I Google'd and found some ping-ing instructions. When I tried to ping [site], I get:
    "Ping request could not find host [site]. Please check the name and try again."
    This happens regardless of the site I use.

    Lastly, I tried "ping 127.0.0.1" from a troubleshooting site. It gives me:
    "Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss).
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms"

    Any help would be much appreciated, thank you!
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    30,995
    Do IPCONFIG /ALL in command prompt and post the information here.

    Also if you do PING 98.137.149.56 do you get a reply?
     
  3. ellipses

    ellipses Thread Starter

    Joined:
    Apr 30, 2011
    Messages:
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    IPCONFIG /ALL:
    "Windows IP Configuration

    Host Name . . . . . . . . . . . . : acer-b4b02ex392
    Primary Dns Suffix . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enable . . . . . . . : No
    WINS Proxy Enabled . . . . . : No

    Ethernet adapter Wireless Network Connections:

    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address . . . . . . . . . . . : 00-19-7D-02-88-72
    Dhcp Enabled . . . . . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . . : Yes
    IP Address . . . . . . . . . . . . . . . . : 192.168.0.127
    Subnet Mask . . . . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . . . . : 192.168.0.127
    DHCP Server . . . . . . . . . . . . . . : 192.168.0.127
    DNS Servers . . . . . . . . . . . . . . . : 192.168.0.127
    Lease Obtained . . . . . . . . . . . . . : Saturday, April 30, 2011 12:26:19 AM

    Lease Expires . . . . . . . . . . . . . . : Saturday, May 07, 2011 12:26:19 AM

    Ethernet adapter Local Area Connections:

    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address . . . . . . . . . . . : 00-15-58-BC-62-CE
    Dhcp Enabled . . . . . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . . : Yes
    IP Address . . . . . . . . . . . . . . . . : 192.168.0.106
    Subnet Mask . . . . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . . . . . : 192.168.0.1
    Lease Obtained . . . . . . . . . . . . . : Friday, April 29, 2011 11:51:16 PM
    Lease Expires . . . . . . . . . . . . . . : Friday, May 06, 2011 11:51:16 PM"

    For PING 98.137.149.56:
    "Pinging 98.137.149.56 with 32 bytes of data:

    Reply from 98.137.149.56: bytes=32 time=97ms TTL=51
    Reply from 98.137.149.56: bytes=32 time=91ms TTL=51
    Reply from 98.137.149.56: bytes=32 time=97ms TTL=51
    Reply from 98.137.149.56: bytes=32 time=94ms TTL=51

    Ping statistics for 98.137.149.56:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss).
    Approximate round trip times in milli-seconds:
    Minimum = 91ms, Maximum = 97ms, Average = 94ms"

    Thanks for your help!
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
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    Messages:
    69,592
    The ethernet looks good and you have internet access. If you disable the wireless does the browser work?
     
  5. ellipses

    ellipses Thread Starter

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    Apr 30, 2011
    Messages:
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    I disabled it from Control Panel --> Network and Internet Connections --> Network Connections --> right-clicked Wireless Network Connection and disabled it.

    It didn't work. D:

    Also, apparently I have a "Connection Manager" called "MSN" that's "unavailable - device missing, F..."
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,592
    Try ...

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  7. Couriant

    Couriant Trusted Advisor

    Joined:
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    Well definitley some type of DNS issue... one concern is that on the wireless connection your DHCP server and DNS server is the same as your computer's IP address...

    While you do the instructions above, do you have a modem with a router connected or a modem with a router built in?
     
  8. ellipses

    ellipses Thread Starter

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    This worked. Thank you so much!
     
  9. TerryNet

    TerryNet Terry Moderator

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    You're welcome. :)
     
  10. Crusher741

    Crusher741

    Joined:
    Jul 21, 2013
    Messages:
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    I am also having problems logging into Bleeping Computer after two days + of running scans and posting logs of the scans. This problem occured after the last two scans which were AFT and ESET. Eset and other utilites reported malware and viruses removed. My computer is running better. Should I settle for the help I have gotten thusfar. Don't understand 'pinging'. Maybe with step-by-step guied I could do it. Any advice would be appreciated. Kind regards.
     
  11. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,592
    I don't know why this thread did not automatically close a couple years ago. Crusher741, I would move your post to a new thread of its own but I don't know whether you are looking for networking or malware or some other help. Please start a new thread in the appropriate forum.
     
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