1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

[Solved] Please help

Discussion in 'Virus & Other Malware Removal' started by singingsuede, Apr 5, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. singingsuede

    singingsuede Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
    2
    My computer was infected with the WWWSearch trojan. I wan Adaware, SpyBot, and CWS Shredder. While many of my problems are gone (thanks to your site) I'm still having trouble. After about 30 minutes of running my computer, 3 things pop up:

    1. An error message stating "Cannot find file:///c:/WINDOWS/dlm.html: Make sure the path or Internet Address is correct

    2. A web page that makes my screen completely white called http//c/coolshader.com/download/index.html

    3. A program that doesn't appear to do anything called c:\WINDOWS\dll.html

    Heres my hijackthis log:

    Logfile of HijackThis v1.97.7
    Scan saved at 7:03:52 PM, on 4/5/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\WINDOWS\dl.exe
    C:\WINDOWS\dlm.exe
    C:\WINDOWS\sxchost.exe
    C:\Program Files\Eraser\eraser.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\unzipped\hijackthis1977\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe
    O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe
    O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38013.8124537037
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab

    I greatly appreciate any help. Thanks.
     
  2. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Hi singingsuede

    Welcome to TSG! :)

    First please do this:

    Navigate to the C:\Program Files\Internet Explorer folder and locate the swqtka.exe file. Right click it and choose "Send to compressed (zipped) folder". The zipped folder will appear there in the Program Files folder. Do the same with the The C:\WINDOWS\sxchost.exe file. Attach copies of those zipped folders and send them to me here. Please include a link to this thread so I'll remember where they came from.

    These files may be hidden so click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe

    O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe

    O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe

    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe


    Restart to safe mode and delete:

    The C:\Program Files\Internet Explorer\swqtka.exe file
    The C:\WINDOWS\dl.exe file
    The C:\WINDOWS\dlm.exe
    The C:\WINDOWS\sxchost.exe file

    How to start your computer in safe mode
     
  3. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"


    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file

    O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe

    O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe

    O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe

    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe



    Restart to safe mode.

    Now find and delete:

    C:\WINDOWS\dl.exe file
    C:\WINDOWS\dlm.exe file
    C:\WINDOWS\sxchost.exe file
    C:\Program Files\Internet Explorer\swqtka.exe file
     
  4. singingsuede

    singingsuede Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
    2
    I followed your advice. Everything seems to be working. I'll let you know if there's any more problems. Thanks so much.
     
  5. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    My pleasure! :)

    Thanks for sending the files! (y)

    Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.

    I'm closing this thread. If you need it reopened please PM me or one of the other mods.

    Anyone else with a similar problem please start a "New Thread".
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/217518

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice