[Solved] Please help

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singingsuede

Thread Starter
Joined
Apr 5, 2004
Messages
2
My computer was infected with the WWWSearch trojan. I wan Adaware, SpyBot, and CWS Shredder. While many of my problems are gone (thanks to your site) I'm still having trouble. After about 30 minutes of running my computer, 3 things pop up:

1. An error message stating "Cannot find file:///c:/WINDOWS/dlm.html: Make sure the path or Internet Address is correct

2. A web page that makes my screen completely white called http//c/coolshader.com/download/index.html

3. A program that doesn't appear to do anything called c:\WINDOWS\dll.html

Heres my hijackthis log:

Logfile of HijackThis v1.97.7
Scan saved at 7:03:52 PM, on 4/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\dl.exe
C:\WINDOWS\dlm.exe
C:\WINDOWS\sxchost.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\unzipped\hijackthis1977\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe
O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe
O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38013.8124537037
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab

I greatly appreciate any help. Thanks.
 
Joined
Jul 26, 2002
Messages
46,349
Hi singingsuede

Welcome to TSG! :)

First please do this:

Navigate to the C:\Program Files\Internet Explorer folder and locate the swqtka.exe file. Right click it and choose "Send to compressed (zipped) folder". The zipped folder will appear there in the Program Files folder. Do the same with the The C:\WINDOWS\sxchost.exe file. Attach copies of those zipped folders and send them to me here. Please include a link to this thread so I'll remember where they came from.

These files may be hidden so click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"


Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe

O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe

O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe

O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe


Restart to safe mode and delete:

The C:\Program Files\Internet Explorer\swqtka.exe file
The C:\WINDOWS\dl.exe file
The C:\WINDOWS\dlm.exe
The C:\WINDOWS\sxchost.exe file

How to start your computer in safe mode
 

mjack547

Malware Specialist
Joined
Sep 1, 2003
Messages
3,181
Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"


O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file

O4 - HKLM\..\Run: [Dial32] C:\WINDOWS\dl.exe

O4 - HKLM\..\Run: [Dial33] C:\WINDOWS\dlm.exe

O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\sxchost.exe

O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\swqtka.exe



Restart to safe mode.

Now find and delete:

C:\WINDOWS\dl.exe file
C:\WINDOWS\dlm.exe file
C:\WINDOWS\sxchost.exe file
C:\Program Files\Internet Explorer\swqtka.exe file
 

singingsuede

Thread Starter
Joined
Apr 5, 2004
Messages
2
I followed your advice. Everything seems to be working. I'll let you know if there's any more problems. Thanks so much.
 
Joined
Jul 26, 2002
Messages
46,349
My pleasure! :)

Thanks for sending the files! (y)

Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.

I'm closing this thread. If you need it reopened please PM me or one of the other mods.

Anyone else with a similar problem please start a "New Thread".
 
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