Solved: plugins for firefox

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pete22

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Please could somone help me out, i am running windows xp and i have recently changed browser from internet explorer to firefox, and now when i try to watch video's or tv on any site they crash firefox, i have looked on the forum archive and have installed the windows media player plugin, but firefox will still not stream or play any tv or video.
 

Cheeseball81

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Hi and welcome.

There may be other plugins you need besides Windows Media Player. Sometimes you also need:

Quicktime
RealPlayer
Java
Flash
Shockwave

It really depends on the format it is trying to play.
 

TerryNet

Terry
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"crash firefox" meaning Firefox terminates? That shouldn't happen with or without the needed plugins.

Have no idea if the following will help, but it won't hurt ...

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
 

pete22

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Hi and welcome.

There may be other plugins you need besides Windows Media Player. Sometimes you also need:

Quicktime
RealPlayer
Java
Flash
Shockwave

It really depends on the format it is trying to play.
many thanks for trying to help me sort my problem out, but i installed all the plugins that you suggested but i tried to watch a video on you tube it crashed again, i havent tried the method that terry net suggested, i will try this and post again
 

TerryNet

Terry
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You could also try Firefox's Safe mode. That disables all plugins and add-ons, so your video won't play, but it will be interesting to know whether it still crashes. Start - All Programs - Mozilla Firefox - Mozilla Firefox (Safe mode).
 

Cheeseball81

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Does it only happen on Youtube? and when it crashes, do you get an error message?

Usually when Firefox crashes in Youtube, it's a Flash issue.
 

pete22

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hi, cheezeball81 no it does not only happen on you tube, it will also happen when i try to play tv on Itv.com and tvcatchup.com i tried the bbc.co.uk just a few moments ago and that worked perfectly.
video's in newspaper also wont work, i tried terrynet's advise from post 3 and i think i must of made a mistake because it came back invalid the crashes only happen when i try to play a video.
 

TerryNet

Terry
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i think i must of made a mistake because it came back invalid
Not likely you made a mistake, unless you typed incorrectly. What "came back invalid" and what is the exact error message?

After you do the two netsh commands you can show us the results by ...

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
 

pete22

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i just had another go here's the results Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\denise&pete>reset WINSOCK entries to installation defa
ults: netsh winsock reset catalog
Invalid parameter(s)
RESET { SESSION }

C:\Documents and Settings\denise&pete>reset TCP/IP stack to installation default
s. netsh int ip reset reset.log
Invalid parameter(s)
RESET { SESSION }

C:\Documents and Settings\denise&pete>
 

TerryNet

Terry
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OK, you win, you did make a mistake. :) You typed too much. The text before the bold commands just tell you what the commands do. The commands are just

netsh winsock reset catalog

netsh int ip reset reset.log
 

pete22

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Apr 17, 2010
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i tried your advice and the first one seemed to have worked, however this is what i wrote on the second one. is this right? Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\denise&pete>:netsh int ip reset reset.log
C:\Documents and Settings\denise&pete>
 

TerryNet

Terry
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That's good. It forgets to tell you that it's best to reboot, which is why John has that "Reboot the machine." line at the end of his post that I copied.
 

pete22

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Apr 17, 2010
Messages
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I rebooted the computer as you suggested at the end of your post, and as the control module said after i copied the first line, and i thought the second line had not worked, then i tried you tube again and it crashed!
 

Cheeseball81

Retired Moderator
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Messages
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Not to harp on Flash again, but it seems every website that's been listed so far all require it to view the videos.

Have you tried uninstalling Flash, then redownloading/reinstalling it?
 
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