# Solved: possible video card going bad ?? or processor ??

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#### skooterbum

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 1.70GHz, x86 Family 15 Model 1 Stepping 3
Processor Count: 1
RAM: 2039 Mb
Graphics Card: S3 Graphics ProSavageDDR, 8 Mb
Hard Drives: C: Total - 152617 MB, Free - 139074 MB;
Motherboard: ECS, P4VMM2
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled

i just put more, new RAM in this PC. there's no more available space for anymore. also, i just replaced the hard drive, with a new one, that has more storage than the old.

the system is working a lot better than it has for a long time !! but it still hangs up, or takes forever to load some pages. if there are a lot of pictures, and or animations on the site, it can take me anywhere from 30 seconds, to 90 seconds for the page to load.

this has been happening for quite a while now. i had hoped the recent new parts, would have fixed the problem, but it hasn't fixed it enough for my liking.

since this system is so old, i hate to put a lot more money into it.

i'm hoping i can get some advice, on what might be going on with it, and what would be the best route to take to troubleshoot it.

also, if new parts are what's in order, what would be the best parts to get for this system ??

again, i thank you !!!!

ron

#### Elvandil

The parts on the PC have very little to do with how fast web pages load. The best computer in the world is going to load pages at pretty much the same speed as a cheap, old one.

Problems with web pages are often due to connection problems, but are also related to network conditions and server load over which the end user has no control at all.

What kind of connection do you have? Does the same thing happen with different browsers?

#### flavallee

Frank
Ron:

The ECS PV4MM2 motherboard that's listed in your computer specifications has a 4x AGP slot for adding a video card.

The integrated S3 ProSavage graphics is pretty wimpy, so upgrading to a video card with 128 - 256 MB of dedicated video memory would be a good move.

You didn't mention the power supply wattage in that old desktop, so you need to make sure first that it can handle the demands of a video card.

----------------------------------------------------------

What kind of internet connection do you have?

If you're on 56K dial-up or some other slow connection, webpages are going to take a long time to load, no matter how much RAM you have in your computer.

----------------------------------------------------------

At this point, we don't know what's installed and running in your computer, so that can have a negative impact on speed and performance.

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#### skooterbum

Elvandil, i have a 3Mbps ethernet connection. i've never used any browser other than internet explorer. it always seems as if my system gets bogged down with pics, animations / video's. the more there are, the harder it is on my system.

Flavallee, i'm not against putting a few more dollars into this PC. i just want to avoid putting a few hundred into it. at that point i would start looking at a new system of sorts..

i've ran a speed test on it before, and it was right at the 3Mbps for downloads, and at a wimpy .6 something on uploads. if i am remembering it right.

the power supply was replaced 1 1/2 to 2 years ago. i put it in the shop to be repaired, and the guy put the new power supply in it for me. he likes to over build systems, so i am guessing the power supply would be enough to handle a better card. i don't know much about electronics though, so i am not the one to be able to know, by the numbers listed on it.

so heres the power supply specs.......

dual fan cooling P4 power supply
model WT 480a
max output power: 480w
output: +3.3V +5V +12V -12V -5V +5VSb
max (A): 28A 36A 16A 0.8A 0.5A 2A
AC Input: 100V-127V/6A60Hz
200V-240V/3A 50Hz

#### flavallee

Frank
I have a 20 Mbps cable connection, so I don't know how much longer a 3 Mbps connection would take to load webpages.

Adding a video card to replace the integrated graphics is just a thought, considering how much webpages are becoming more graphic-hungry with all the multimedia and animation content they now have.

A 480 watt power supply will handle the load of a video card just fine.

Do you know how to submit a HiJackThis 2.0.4 log here?

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#### skooterbum

A 480 watt power supply will handle the load of a video card just fine.

Do you know how to submit a HiJackThis 2.0.4 log here?

-----------------------------------------------------------------

isn't there a sticky, on how to do this, in the virus and other malware removal forum ?? i think i was reading through the process yesterday.

if that is what you want me to do, and post the results here, i should be able to do that......

are you wanting the same information that is asked for in the virus removal forum, or are you after different information ??

ron

#### flavallee

Frank

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and then click "Do a system scan and save a log file".

When the scan is finished in less than 30 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the entire log file here.

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#### skooterbum

hopfully i did it right. here is the info i think you asked for......

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:34:01 PM, on 11/12/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\EaseUS\Todo Backup\bin\Agent.exe
C:\Program Files\EaseUS\Todo Backup\bin\GuardAgent.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [VTPreset] VTPreset.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{0AA78F30-C581-4420-BE5D-65EB65100DBB}: NameServer = 166.102.165.13,207.91.5.20
O17 - HKLM\System\CS1\Services\Tcpip\..\{0AA78F30-C581-4420-BE5D-65EB65100DBB}: NameServer = 166.102.165.13,207.91.5.20
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: EaseUS Agent - CHENGDU YIWO Tech Development Co., Ltd - C:\Program Files\EaseUS\Todo Backup\bin\Agent.exe
O23 - Service: Guard Agent - CHENGDU YIWO Tech Development Co., Ltd - C:\Program Files\EaseUS\Todo Backup\bin\GuardAgent.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
--
End of file - 5503 bytes

ron

#### flavallee

Frank
I need to see what's currently installed in that computer that may need to be uninstalled, updated, replaced, or added.

You can start out by uninstalling Windows Defender.

You've got SUPERAntiSpyware installed, so that's good.

Now you just need to add Malwarebytes Anti-Malware to it.

--------------------------------------------------------

Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

--------------------------------------------------------

#### skooterbum

windows defender is gone.

superantispyware, and malwarebytes anti-malware were ran today. only had some cookies to remove.....

is this what you wanted ??

avast! Free Antivirus
Canon MP Navigator EX 3.0
Canon MP250 series MP Drivers
Canon MP250 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
CCleaner
CCScore
Defraggler
EaseUS Todo Backup Free 3.5
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSTOOLS
essvatgt
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB945060-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
ieSpell
Kodak EasyShare software
Lime PRO 3.0.1.0
Malwarebytes' Anti-Malware version 1.51.2.1300
[email protected]
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Automated Troubleshooting Services Shim
Microsoft Fix it Center
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero PhotoShow Express
Nero Suite
netbrdg
OfotoXMI
PowerDVD
ProSavageDDR and Utilities
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
S3Display
S3Gamma2
S3Info2
S3Overlay
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
SFR
SHASTA
skin0001
SKINXSDK
Speccy
staticcr
SUPERAntiSpyware
Turbo Lister 2
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2641690)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VIA Platform Device Manager
VIAhm
VPRINTOL
Windows PowerShell(TM) 1.0
Windows XP Service Pack 3
WIRELESS

#### flavallee

Frank
Adobe Flash Player ActiveX 11.1.102.55 needs to be installed.

Java Runtime Environment 1.6.0.29 needs to be installed.

Microsoft Silverlight 4.0.60831.0 needs to be installed.

These are 3 necessary browser plug-ins which enable your computer to access and view multimedia and animation content in websites. It may be the reason why you're having trouble with some websites.

Internet Explorer 8 appears to be the only browser that you're using, so there's no need to install Adobe Flash Player Plugin and why I didn't include it in the list.

-----------------------------------------------------------

It looks like you already uninstalled Windows Defender and installed Malwarebytes Anti-Malware 1.51.2.1300.

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#### skooterbum

sounds great Flavallee !!

i will do as advised, and post the results.

there's no real way to thank you, for all that you're doing to help me, other than a BIG THANK YOU !!!!!

it is truely appreciated !!

ron

#### skooterbum

ok, i've installed the suggested browser plugin's, and really can't see any difference. it still takes as much as 60 seconds, or more, to "completely" load some pages, and it's always stuck on loading some sort of animated graphics, advertisements, or pictures ??

i see no activity from my modem, when my PC is stuck trying to load the page, and the led light on my computer, that shows that it is working, shows very little activity as well.

i remember quite a while back, many months before i put the new hard drive in, and re-installed windows, that my PC was hanging up on ebay. it often gave a "virtual memory was low" message. the new hard drive, and, or, the addition of the 1gb of memory may have solved that. i don't know.

i'm just throwing this information out there to try to help with the diagnosing of my problem......

#### flavallee

Frank
Go into the Device Manager, then click the + in Network Adapters. What's listed there?

Double-click it to open its properties window, then click the "Driver" tab. What's the driver version and date listed there?

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#### skooterbum

here you go Flavallee.

this is my network adapter, and driver details.....

i hope it was ok, i ran the update driver tool, and no new drivers are listed....

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