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Solved: Print Spooler service stopped running

Discussion in 'Windows XP' started by AlexBell, Jul 11, 2009.

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  1. AlexBell

    AlexBell Thread Starter

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    I use a Canon MP220 printer on a Lenovo T60 computer running Windows XP SP3.

    In between print jobs this afternoon the printer stopped working, with the message 'Print Spooler Service not running'. When I look at Settings>Printer/Faxes I no longer see my Canon Printer, though it was there last time I looked.

    When I click on the Add printer icon I get the same error message.

    What can I do to get my printer back again?

    Regards, Alex
     
  2. stantley

    stantley

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    Go to Start > Run and type in services.msc

    Find Print Spooler, double-click on it, set the Startup Type to automatic and start it.
     
  3. Phantom010

    Phantom010 Trusted Advisor

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    To add to Stanley's instructions, in the same window (Print Spooler service), click on the Recovery tab. For First failure, select Restart the Service. Do the same for Second and Third failure. Also, make sure the Remote Procedure Call service (RPC) is Started and Automatic.
     
  4. AlexBell

    AlexBell Thread Starter

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    Thanks to you both for your speedy response. I've followed both sets of instructions as far as I understand them, but when I click on the Start button for a couple of seconds it looks as though a file is loading, but then it stops with the error message:

    Could not start the Print Spooler Service on Local Computer. Error 1067. The process terminated unexpectedly.

    I found RPC under the dependencies tag. It initially had at the left the little box containing a + which usually means a subfolder. When I click on the box it disappeared but nothing else happened, and when I tried again and double clicked on RPC the box went away again, but still nothing else happened. I did this before trying to start Printer Spooler Services.

    Regards, Alex
     
  5. Phantom010

    Phantom010 Trusted Advisor

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    You have to locate the RPC service in the list of services, like you did for the Printer Spooler service, not under Dependencies.
     
  6. Curly

    Curly

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  7. AlexBell

    AlexBell Thread Starter

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    Thanks again. I've found RPC, but when I double clicked on it the resulting window was completely greyed out, so I can't make any changes.

    The startup type is set to Automatic, and the service status is set to Startup. The Start, Stop, Pause, and Resume buttons are completely greyed out, like the rest of the options, and so is Start Parameters, which isn't displaying anything at all.

    Regards, Alex
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    Make sure the DCOM service is running also.
     
  9. AlexBell

    AlexBell Thread Starter

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    Fixed! Thanks so much, I really appreciate your efforts and and support.

    I was the thingy from Microsoft which did the job.

    Was the original problem my fault, or anything I did? Can I do anything to prevent it happening again?

    Regards, Alex
     
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