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Solved: Print Spooler will not start. Error 2.

Discussion in 'Windows XP' started by Palladia-Mors, Aug 5, 2010.

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  1. Palladia-Mors

    Palladia-Mors Thread Starter

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    Hello, I am trying to install my new Canon Pixma MP 330 printer, and cannot install its software because of this error:
    "Processing cannot be continued because the Print Spooler Service has been stopped."

    It told me to restart so I restarted, which did not start the Print Spooler. I went to manage services and tried to start the Print Spooler, where it gave me "Error 2: The system cannot find the file specified."

    I looked up its properties, where I found that it is set to Automatic. The Print Spooler depends on Remote Procedure Call (RPC), and hpdj00 depends on the Print Spooler.

    HP deskjet 5700 series was my old printer. I already uninstalled all of the HP Deskjet and Officejet software using its uninstallers, and I force uninstalled it all again using RevoProUninstaller. After the uninstalling and restarting, I still cannot start the Print Spooler, and continue to see the hpdj00 dependency and Error 2.


    I can think of two possible explanations:
    1. In uninstalling the HP printer software and deleting the leftover folders, I accidentally deleted a Print Spooler file that I need. Everything can be reinstalled from the HP CD or restored from the recycle bin, so this should be reversible.
    2. Some piece of HP printer software is STILL on my computer, disabling the Print Spooler.


    I have an HP Pavillion a1101n, Windows XP Home SP3.

    The HP printer programs I uninstalled are: HP PSC & OfficeJet 4.7
    HP Deskjet 5700 Series
    HP Deskjet Printer Preload

    Thank you!
     
  2. stantley

    stantley

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  3. Palladia-Mors

    Palladia-Mors Thread Starter

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    spoolsv.exe: NO! I am running a search for it. Is there any possibility that the HP Diskjet uninstallers or RevoProUninstaller removed it?

    spoolss.dll: Yes
    localspl.dll: Yes
    win32spl.dll: Yes
    winspool.drv: Yes, plus Winspool.exe "loaded as Winspool.drv"
    tcpmon.dll: Yes
    tcpmib.dll: Yes
    usbmon.dll: Yes


    The search for spoolsv turned up three files:

    spoolsv.exe in C:\WINDOWS\$NtServicePackUninstall$
    SPOOLSV.EX_ in C:\WINDOWS\I386
    spoolsv.exe in C:\WINDOWS\ServicePackFiles\i386

    Is it possible to copy one of those into my system32 file? Or is SPOOLSV.EX_ a damaged file?
     
  4. vicks

    vicks

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    I would try to completely uninstall all remenants of the previous installation, then reboot the computer and reinstall the software/drivers from the printer's cd.
    vicks
     
  5. stantley

    stantley

    Joined:
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    Go to Start > Run type cmd

    Then type this:

    Expand C:\WINDOWS\I386\SPOOLSV.EX_ c:\windows\system32\spoolsv.exe
     
  6. Palladia-Mors

    Palladia-Mors Thread Starter

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    spoolsv.exe is now in place in the system32 folder and I got to start the Print Spooler Service, so this is progress. But the printer still won't install properly (it got further into install, but now gives me a different error: "Windows could not load the installer for Image."). The tech support people at Canon told me my Print Spooler is corrupt!
     
  7. stantley

    stantley

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    Try using the copy that's in C:\WINDOWS\ServicePackFiles\i386 and see if that makes any difference.
     
  8. Palladia-Mors

    Palladia-Mors Thread Starter

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    Can I just copy and paste the one in i386, or do I need to expand it?
     
  9. stantley

    stantley

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    Yes, you can just copy it.

    The ones you have to expand are only when the file extension has an underscore at the end (.ex_)
     
  10. Palladia-Mors

    Palladia-Mors Thread Starter

    Joined:
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    Thank you for your help so far... the stupid Print Spooler STILL doesn't work! Is there some other program or registry entry or something that could have been deleted by the HP DeskJet uninstaller?

    How do I expand the compressed spoolsv.exe copy inside C:\WINDOWS\$NtServicePackUninstall$ ? I copy-pasted it and the new copy doesn't look compressed (isn't blue).

    Nope, I still get the same error: "Windows could not load the installer for Image." I guess all the SPs that came for XP were all corrupt to begin with.



    Any idea what I need to do next? Will fixing this require the original Windows install CDs (they were never given to me)? Should I run clnspool? Delete every print spooler and download new Service Packs? Is it a virus?
     
  11. stantley

    stantley

    Joined:
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    Yes, I would run a virus scan and an anti-malware scan to be on the safe side. Post a HiJackThis log and I'll see if any problems show up there.

    Go to this site http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php?page=download.

    Click on 'Download HijackThis Installer'.

    *Save HJTInstall.exe to your desktop, or to the location where you normally download.
    *Double-click on HJTInstall.exe.
    *Click on Install.
    *By default it will install to C:\Program Files\Trend Micro\HijackThis.
    *Once installed, it will launch Hijackthis.
    *Click on the 'Do a system scan and save a logfile button'. It will scan and the log will open in Notepad.
    *In Notepad go to Format and make sure 'Word Wrap' is not checked.
    *Click on 'Edit > Select All' then click on 'Edit > Copy' (or Ctrl-C) to copy the entire contents of the log.
    *Come back to this thread and Paste (or Ctrl-V) the log in your next reply.

    *DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
     
  12. Palladia-Mors

    Palladia-Mors Thread Starter

    Joined:
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    OK, the AVG scan turned up no malware. Here's the Hijack This log:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 5:44:59 PM, on 8/8/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG9\avgchsvx.exe
    C:\Program Files\AVG9\avgrsx.exe
    C:\Program Files\AVG9\avgcsrvx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\AVG9\avgwdsvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\AVG9\avgnsx.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\AVG9\avgtray.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\NETGEAR\WG311v3\WG311v3.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG9\avgssie.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - Global Startup: NETGEAR WG311v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG311v3\WG311v3.exe
    O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
    O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG9\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG9\avgwdsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\system32\wdfmgr.exe (file missing)

    --
    End of file - 6147 bytes
     
  13. stantley

    stantley

    Joined:
    May 22, 2005
    Messages:
    7,063
    I'm not a malware expert but from what I can see your computer is clean. I would reinstall the HP printer software and then uninstall it (hopefully getting a clean uninstall). Reboot and then follow the steps to clean up printer drivers here:

    http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

    Reboot and then try installing the Canon software.
     
  14. vicks

    vicks

    Joined:
    Jan 31, 2005
    Messages:
    5,124
    AVG is an antivirus program. You also should run superantispyware and Malwarebytes anti malware to be sure there aren't some other bad guys, running on you computer..Both are free and available at www.majorgeeks.com or www.download.com, or www.filehippo.com. There is sooo much bad stuff circulating that it is pretty much impossible for one to catch everything.
    Good Luck
    Vicks
     
  15. Palladia-Mors

    Palladia-Mors Thread Starter

    Joined:
    Apr 16, 2008
    Messages:
    178
    Hi all, I made one last stab at getting my printer installed without re-installing and uninstalling the old one, and after only installing the driver and not the rest of the software, got the Cannon printer to print! So a huge thank you to everybody who helped me get the Print Spooler service re-started.

    The Cannon scanner software seems to be what is still screwwed up, not the Print Spooler or the printer driver.

    Regarding the spyware and AVG, my computer previously had separate spyware and virus scanners, and they attacked each other all the time and made my computer horribly slow. I prefer not to go down that road again now that my computer functions at a more reasonable speed.
     
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