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Solved: Printer and Computer Not Communicating

Discussion in 'Networking' started by kb1003, May 12, 2015.

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  1. kb1003

    kb1003 Thread Starter

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    Mar 23, 2007
    Messages:
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    First Name:
    Kaye
    I'm trying to help my sister in law with a printer problem and I'm not having any luck. She has a HP Pavilian dv6-6c35dx pc running Windows 7. Her printer is HP Photosmart 5110 and it's networked.
    Her printer will print but nothing comes out on the page. She said she use to print photos but can't anymore.

    Thanks for your help,
     
  2. joe957

    joe957

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  3. kb1003

    kb1003 Thread Starter

    Joined:
    Mar 23, 2007
    Messages:
    105
    First Name:
    Kaye
    Thank you Joe957. My sister in law said she was on the phone with HP for about 4 hours trying to get help and they didn't solve the problem. When she told me that, I thought I would check with the forum.
     
  4. kb1003

    kb1003 Thread Starter

    Joined:
    Mar 23, 2007
    Messages:
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    First Name:
    Kaye
    Joe957 - I got it working. I went to the site you said and reinstalled the software and put in new ink cartridges. My sister in law is so happy that it is finally working she said if she could get through this computer she would give you a big hug.
     
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