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Solved: printer is shutting down computer

Discussion in 'Windows XP' started by erin62, Apr 1, 2008.

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  1. erin62

    erin62 Thread Starter

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    I run Windows XP and have a Brother MFC-8460N printer. 3 times within the past 2 days the printer has shut off the computer. The document prints and the computer does not try to restart. This does not happen every time I try to print. I have unplugged the printer from the UPS and into a different wall plug. I cleaned the vents in the front of the computer and vacuumed the fan area. There is a temperate indicator on the front of the computer and it reads 23 degrees celcius which is normal. My Norton AntiVirus is up to date.

    Do you have any ideas?

    Thanks,
    Erin
     
  2. mozzacajun

    mozzacajun

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    I'm going to make the assumption that this is a USB printer. Try moving the connection to a different USB port. The 2nd thing you may want to try is a new cable between the print and PC.
     
  3. erin62

    erin62 Thread Starter

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    I tried a new USB port - I will let you know if it works - thanks
     
  4. Jeruvy

    Jeruvy

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    Is it shutting down or crashing? If it's doing a shutdown is there any chance you're telling it to shutdown at the end of the print job?

    Check your event viewer for anything in the log.

    Try reinstalling the software that comes with the Brother MFC, this is notoriously buggy.
     
  5. erin62

    erin62 Thread Starter

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    It is shutting the computer off, it does not log off - I have a working UPS and that doesn't kick in. It does not do this every time I print so it could be a while before I know if moving the USB port works.
     
  6. erin62

    erin62 Thread Starter

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    Moving the USB port seems to have worked, I have not had the problem again. Thanks so much
     
  7. mozzacajun

    mozzacajun

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    Glad to hear. You probably have a short in that port. Please mark the thread as solved by using the thread tools at the top of the post..Thanks
     
  8. erin62

    erin62 Thread Starter

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    Can I mark this as unsolved now? The problem started shutting down my computer again. I removed the UPS and plugged the computer into a power bar and it no longer shuts off my computer, but now when I print (usually just when the printer was in sleep mode) I can hear the UPS in the next office squeal. We are networked. It is not shutting off his computer yet, but I have to get this fixed. I called Brother (printer) and they said that it could not be anything with the printer. Do you have any ideas please?
     
  9. Jeruvy

    Jeruvy

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    This sounds to me like a problem with your UPS or the UPS service on your PC.

    If the PC will not run WITH power on the UPS, toss it and replace it.

    Then unplug the USB connection to the UPS and then pull the power on the UPS, or use the test button if it has one. How do the loads handle? If the PC dies or loses power during the test again, toss and replace the UPS.

    If it handles this fine, you know it's a USB or the software (driver) for the UPS thats the problem. Talk to the fine manufacturer of said about a solution or replacement.
     
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