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Solved: Printer not accessed through network/print spooler running-not running

Discussion in 'Networking' started by Olivepetunia, Nov 21, 2007.

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  1. Olivepetunia

    Olivepetunia Thread Starter

    Joined:
    Nov 4, 2007
    Messages:
    28
    I have two computers operating on a wireless network; #2 (Dell Dimension E510) is currently hard wired to the router. Print sharing is enabled on #1 Dell 4600 running Windows xp service pack 2 (or 3), Pentium 4 processor 2.66GHz/512MB RAM. When I try to utilize the printer from computer #2 it is unable to open the printer. Right clicking Properties on the printer returns the message that the properties cannot be displayed because the print spooler is not running. MSCONFIG returns that the print spooler is running and when I go to CMD>NET START it also reports the print spooler as a started service. :confused:

    Note: I thought that I upgraded to service pack3 last week but windows still shows sp2, so I'm not 1oo% sure which it is.

    What is the next step to solving this problem? Thanks in advance
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    There is no SP3 for XP currently, so I don't know what you think you upgraded to.

    Let's see this for each of the computers.

    Start, Run, CMD to open a command prompt:

    Type the following two commands:

    nbtstat -n

    ipconfig /all

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. Olivepetunia

    Olivepetunia Thread Starter

    Joined:
    Nov 4, 2007
    Messages:
    28
    To answer your comment re: service pack 3, please refer to my post entitled: A Trend-Micro PC-cillin Internet Security Check gave this result
    I was having trouble figuring out what the alerts meant. When I found the alert for Microsoft Security Bulletin MS04-028 it indicated the following:
    Affected Software:
    Microsoft Office XP Service Pack 3 – Download the update (KB832332)
    I thought this might mean that I had upgraded to sp3; apparently this is not the case. Does it mean Service Pack for Microsoft Office?

    First let me add that I actually have 3 computers running and have been having trouble connection all three computers. The third was not connected when I started the thread so I had not mentioned the problems but I found out today that the NIC was defective so I have hard wired that computer to the router as well.
    So, here are the results for all three computers.

    #! Dell Dimension 4600 (STU)
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>nbtstat -n

    Local Area Connection:
    Node IpAddress: [192.168.1.3] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    STU <00> UNIQUE Registered
    B33HOME <00> GROUP Registered
    STU <20> UNIQUE Registered
    B33HOME <1E> GROUP Registered

    C:\Documents and Settings\Stuart Sanders>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Stu
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-0C-F1-8D-7A-E8
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, November 21, 2007 4:50:53
    PM
    Lease Expires . . . . . . . . . . : Thursday, November 22, 2007 9:28:47
    AM

    C:\Documents and Settings\Stuart Sanders>
    -- - - - -
    #2 Dell Dimension E510 (NTG)
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>nbtstat -n

    Local Area Connection:
    Node IpAddress: [192.168.1.2] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    NTG <00> UNIQUE Registered
    MSHOME2 <00> GROUP Registered
    NTG <20> UNIQUE Registered
    MSHOME2 <1E> GROUP Registered
    MSHOME2 <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Documents and Settings\Stuart Sanders>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : NTG
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-12-3F-B9-9D-06
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, November 21, 2007 11:12:2
    9 PM
    Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM


    C:\Documents and Settings\Stuart Sanders>

    #3 Dell Dimension E310 (KIDS)

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>nbtstat -n

    Local Area Connection:
    Node IpAddress: [192.168.1.5] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    KIDS <00> UNIQUE Registered
    KIDS <20> UNIQUE Registered
    B33HOME <00> GROUP Registered
    B33HOME <1E> GROUP Registered
    B33HOME <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Documents and Settings\Stuart Sanders>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : KIDS
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-13-20-9C-1B-0A
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, November 21, 2007 3:52:10
    PM
    Lease Expires . . . . . . . . . . : Thursday, November 22, 2007 3:52:10
    PM

    C:\Documents and Settings\Stuart Sanders>

    I also noticed as I was looking at the results of these commands that the local names are inconsistent, particularly for machine #2. Could this be causing some of the connection problems I have been having - In addition to the network printer problems?
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    I'd certainly get all the workgroup names the same.

    Can you ping each of the computers from the other ones by name? If not, how about by IP address?
     
  5. Olivepetunia

    Olivepetunia Thread Starter

    Joined:
    Nov 4, 2007
    Messages:
    28
    1. From #1 STU………………

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>PING KIDS
    Ping request could not find host KIDS. Please check the name and try again.

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.4

    Pinging 192.168.1.4 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.4:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.5

    Pinging 192.168.1.5 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.5:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>

    Note: The IP address for KIDS (#3) was 192.168.1.4 (I have screen shots from my Netgear router) but it seems to have changed to 192.168.1.5. That is what the router now shows under connected devices. Results are the same for both addresses.

    C:\Documents and Settings\Stuart Sanders>PING NTG
    Ping request could not find host NTG. Please check the name and try again.

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.2

    Pinging 192.168.1.2 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.3

    Pinging 192.168.1.3 with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>ping STU

    Pinging STU [192.168.1.3] with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Stuart Sanders>


    FROM NTG (192.168.1.3
    C:\Documents and Settings\Stuart Sanders>PING STU

    Pinging STU [192.168.1.3] with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.3

    Pinging 192.168.1.3 with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Stuart Sanders>PING KIDS

    Pinging KIDS [192.168.1.5] with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.5:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.4

    Pinging 192.168.1.4 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.4:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>


    PING FROM KIDS

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Stuart Sanders>PING STU

    Pinging STU [192.168.1.3] with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Stuart Sanders>PING 192.168.1.3

    Pinging 192.168.1.3 with 32 bytes of data:

    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Stuart Sanders>PING NTG

    Pinging NTG [192.168.1.2] with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>PING 162.168.1.2

    Pinging 162.168.1.2 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 162.168.1.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Stuart Sanders>

    :eek:
    Interesting; both computers get response from STU but not each other and STU gets response from neither.

    From to To To
    STU NTG KIDS

    STU XXX No No

    NTG Yes XXX No

    KIDS Yes No XXX
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Failure to ping is almost always a firewall configuration issue.

    Turn off any firewalls for debugging. If the firewall is the problem, you'll have to configure it to allow access to "trusted zone" addresses. Note that some firewalls must be completely uninstalled to stop them from affecting your networking.

    Start, Run, CMD to open a command prompt for the following commands.

    PING each remote computer by IP address, and if successful, PING by name. Open a command prompt as described above and type.

    PING <ip address>
    or
    PING <computer name>

    Where:
    <ip address> - is the x.x.x.x IP address
    <computer name> - is the computer name

    A failure to PING is almost always a firewall configuration issue. Any failure to PING needs to be corrected before you go any farther.

    Note: You can obtain the IP address and computer name of a computer by opening a command prompt (DOS window) and typing IPCONFIG /ALL. This should work for any Windows version. The IPCONFIG /ALL display will provide a wealth of useful information for debugging your network connection.

    Check your Services are Started on all PCs:
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic.

    All computers should be in the same workgroup for computer browsing to function properly. File & Print Sharing has to be enabled on any computer you wish to share files or printers from. You also need to actually share the resource in question from My Computer, right click on the drive/printer/folder, and select sharing.

    If you encounter difficulties accessing computers that are visible in Network Neighborhood, make sure the computer being accessed has an account with the same name/password as the system connecting to it uses to login.

    While the default NetBIOS setting is correct for normal network configurations, it's possible for it to be altered, and it costs nothing to make sure it's correct. NETBIOS over TCP/IP must be enabled for normal network browsing.
     
  7. Olivepetunia

    Olivepetunia Thread Starter

    Joined:
    Nov 4, 2007
    Messages:
    28
    These were the settings on the 3 computers. (this was a table but table grid didn't copy)
    See excel workbook attached.
    STU #1 NTG #2 KIDS #3
    Computer Browser Started - A Started - A Started - A
    DHCP Client Started - A Started - A Started - A
    DNS Client Started - A Started - A Started - A
    Network Connections Started - M Started - M Started - M
    Network Location Awareness Started - M Started - M Started - M
    Remote Procedure Call (RPC)-1 Started - A Started - A Started - A
    Remote Procedure Call (RPC)-2 No - M No - M No - M
    Server Started - A Started - A Started - A
    TCP/IP Netbios helper Started - A Started - A Started - A
    Workstation Started - A Started - A Started - A
    There were two Remote Procedure Calls:
    Remote Procedure Call (RPC)-1 = Provides the endpoint mapper and other misc RPC services
    Remote Procedure Call (RPC)-2 = Manages the RPC name service database
    A = Startup Type Automatic
    M = Startup Type Manual
    RPC - 2 was started on all 3 and all Manual startup types were made Automatic.

    I then disabled the Windows firewall but Windows still indicated that a firewall was running. I have been using Trend Micro for virus protection and realized that this comes with a firewall so I then disabled the Trend Micro firewall and all three computers were able to PING each other and the printer resumed working from the two not hard wired directly to it.

    I was not sure however which of these actions resulted in the ability to (re)connect the printer, so I reconnected the firewalls one at a time. After reconnecting the Windows firewall there was no change; after then reconnecting the Trend Micro firewall the computers lost the ability to PING each other but I could still print from all 3. So I assume that it was the settings more than a firewall conflict. Still, I disconnected the Trend Micro firewall - which gives me a message If you disable Personal Firewall, network virus protection is also disabled.

    :confused: Can I assume that this means virus protection for the local network and not virus protection in general?

    What else is impacted if the computers cannot PING each other?
    Computer STU still did not reflect the computer NTG as a workgroup computer. The first time I clicked on workgroup computers I received the message that a connection could not be made to B33HOME; the second time it registered computers STU and KIDS but not NTG. I checked each and remembered the different workgroup name on NTG, so I changed the workgroup name on NTG through the Control Panel and all 3 computers are now properly listed as workgroup computers on each.


    I believe that this resolves the original problem at the start of this thread. :eek: Thank you very much for your help. Several others (IT people at work) have tried to provide guidance and although most of what they suggested was not incorrect, it did not provide the specific direction to actually solve the problem.

    I now have to deal with the issues of:

    Computer #1 runs in an extremely slow and nonresponsive fashion;
    Which firewall to use and
    Which product(s) are best for removal and prevention of spyware.
    Any further assistance would be appreciated, or…
    Do I need to start an additional thread for any or all of these?
     

    Attached Files:

  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,994
    First Name:
    Terry
    "Computer #1 runs in an extremely slow and nonresponsive fashion"

    Probably should start a thread; in Windows NT/2000/XP forum, or if you suspect spyware, virus, etc., then in the Malware Removal forum.


    "Which firewall to use"

    Depends on your needs. For protection against incoming attacks your router and Windows XP SP2 or Vista firewall is each perfectly adequate. Since file and printer sharing (and maybe other stuff you've enabled) open "holes" in the firewall, I set it to "No Exceptions" when connecting to a public network (library, motel, etc.).

    If you need protection against outgoing attacks (e.g., spyware calling home with your info) you need a different firewall.


    "Which product(s) are best for removal and prevention of spyware."

    For the kind of answer(s) that you want, you probably best ask the question in the Malware Removal forum, unless one of those experts sees this thread. My opinion is that the best removal is to format the disk and start fresh. Best prevention is the user of the computer--don't visit suspicious web sites, don't click on links in unsolicited email, etc.
     
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