Solved: Printer not connecting

[karaysjunk]

Let me first say that i am NOT computer savvy at all.
I believe this is a networking problem although not positve.
When i run Wireless Network Test it says "Network Name (ssid) Found - FAIL"
I have hp laptop windows 7 and older model hp photosmart printer.
Printer lost contact with printer few days ago.
I updated drivers and printer software is installed on computer but not connecting to print or scan.
I get "No scanners were detected" when trying to scan.
HELP please

 

[etaf]

can we have some exact models of the PC and printer and how is the printer connected - to the PC via USB to the network via a cable or via wireless ?

 

[karaysjunk]

Ok, sorry. Printer is HP Photosmart C4580. HP Pavillion G6 Laptop. Windows 7. I would like to run this wireless but also tried USB hookup with no luck.
Printer is installed into "Devices and Printers" but not printing test page.
Printer Diagnostic shows Wireless On and Wireless Working, but Network Name (SSID) Found says FAIL

Thanks for replying,

 

[karaysjunk]

Also, when i go into "Fax and Scan" and click "New Scan" i get a "no scanners detected" warning.

 

[TerryNet]

Printer Diagnostic shows Wireless On and Wireless Working, but Network Name (SSID) Found says FAIL

This is on the Photosmart itself? It does not detect your wireless network?

 

[karaysjunk]

Right

 

[karaysjunk]

Hp Print and Scan Dr. detects the printer.
Hp Install Wizard says "NO network devices detected"
Hope this helps

 

[TerryNet]

Do you have any other wireless device? If so, does it detect your wireless network?

 

[karaysjunk]

Three laptops all currently have wireless internet connections....if that's what you're asking.

 

[karaysjunk]

So just out of desperation i unplugged my router for a few mins., plugged it back in and ran another "Network Configuration Page" . Now it shows "No Problems Found", "Congratulations". And now i have printer icon on bottom right hand corner of screen. But....Still not printing from computer, still showing "No scanners detected" when clicking "new scan".
Could problem be related to one of if not all the USB port?

 

[karaysjunk]

My router and printer have different SSIDs. That's not good, right?

 

[MorbidSteve]

That means they are connected to two different networks

 

[karaysjunk]

I just noticed that the ssid for the printer is "hpsetup". "hpsetup" appears in my list for wireless network connections but is NOT the one we use in this house.

 

[MorbidSteve]

Well then it's NOT the one you should be connected to. Maybe you should connect it to the same network you run?

 

[karaysjunk]

How do i do that?