Solved: Printer not connecting

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karaysjunk

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Dec 23, 2012
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Let me first say that i am NOT computer savvy at all.
I believe this is a networking problem although not positve.
When i run Wireless Network Test it says "Network Name (ssid) Found - FAIL"
I have hp laptop windows 7 and older model hp photosmart printer.
Printer lost contact with printer few days ago.
I updated drivers and printer software is installed on computer but not connecting to print or scan.
I get "No scanners were detected" when trying to scan.
HELP please
 

etaf

Wayne
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can we have some exact models of the PC and printer and how is the printer connected - to the PC via USB to the network via a cable or via wireless ?
 

karaysjunk

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Dec 23, 2012
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Ok, sorry. Printer is HP Photosmart C4580. HP Pavillion G6 Laptop. Windows 7. I would like to run this wireless but also tried USB hookup with no luck.
Printer is installed into "Devices and Printers" but not printing test page.
Printer Diagnostic shows Wireless On and Wireless Working, but Network Name (SSID) Found says FAIL

Thanks for replying,
 

karaysjunk

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Also, when i go into "Fax and Scan" and click "New Scan" i get a "no scanners detected" warning.
 

TerryNet

Terry
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Printer Diagnostic shows Wireless On and Wireless Working, but Network Name (SSID) Found says FAIL
This is on the Photosmart itself? It does not detect your wireless network?
 

karaysjunk

Thread Starter
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Dec 23, 2012
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Hp Print and Scan Dr. detects the printer.
Hp Install Wizard says "NO network devices detected"
Hope this helps
 

TerryNet

Terry
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Do you have any other wireless device? If so, does it detect your wireless network?
 

karaysjunk

Thread Starter
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Dec 23, 2012
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Three laptops all currently have wireless internet connections....if that's what you're asking.
 

karaysjunk

Thread Starter
Joined
Dec 23, 2012
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So just out of desperation i unplugged my router for a few mins., plugged it back in and ran another "Network Configuration Page" . Now it shows "No Problems Found", "Congratulations". And now i have printer icon on bottom right hand corner of screen. But....Still not printing from computer, still showing "No scanners detected" when clicking "new scan".
Could problem be related to one of if not all the USB port?
 

karaysjunk

Thread Starter
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Dec 23, 2012
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I just noticed that the ssid for the printer is "hpsetup". "hpsetup" appears in my list for wireless network connections but is NOT the one we use in this house.
 
Joined
Feb 3, 2008
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Well then it's NOT the one you should be connected to. Maybe you should connect it to the same network you run?
 
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