Solved: Printer Problem

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Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
I had a problem of my computer not reconizing my HP printer. I deleted the printer and atempted to reinstall it. During the reinstall process I get error message saying "Print spooler" when I clicked on the "Fix" option nothing happened. I went to "services msc" and atempted to start the "print spooler" but all I got was a "red x" next to print spooler, and an error massage that said "Windows could not start the print spooler on local computer".
I also received another error message saying. "Error 2: the system canot find the file specified". Any suggestions?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
Go to Start - Run and copy and paste the following:

regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler"

You won't see anything happen and it will only take a second. You will find the report it creates at C:\look.txt. Please open it in Notepad and then copy and paste the report here.
 

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler]
"DisplayName"="@%systemroot%\\system32\\spoolsv.exe,-1"
"Group"="SpoolerGroup"
"Description"="@%systemroot%\\system32\\spoolsv.exe,-2"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"Type"=dword:00000110
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,68,00,74,00,74,00,\
70,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,\
72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,\
00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,\
69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,\
00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,\
6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,\
00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00
"ImagePath"="%SystemRoot%\\System32\\spoolsv.exe"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Performance]
"Close"="PerfClose"
"Collect"="PerfCollect"
"Collect Timeout"=dword:000007d0
"Library"="winspool.drv"
"Object List"="1450"
"Open"="PerfOpen"
"Open Timeout"=dword:00000fa0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Security]
"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,48,00,03,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Enum]
"0"="Root\\LEGACY_SPOOLER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
What is your operating system please?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
Please keep that registry file that I had you export on your desktop so we can use it as a backup if this doesn't fix the problem and we need to return it to the registry.

I'm attaching a FixSpooler.zip file to this post. Save it to your desktop and then unzip it (extract the file) and double-click the FixSpooler.reg file and allow it to merge into the registry.

Then reboot the machine and let me know if the problem persists or not.
 

Attachments

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
Still can't complete installing my printer. It gets to a error message saying "issues stopping installation. Then "print spooler" pops up, and after clicking on "Fix" a red x appears next to it.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
Go to Start and in the Search box type Event Viewer, then double-click Event Viewer in the resulting list. Look under both Application and System and post any errors that appear from the last 24 hours please.
 

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
Error 12/9/2011 7:22:42 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 7:07:14 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:57:05 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:51:43 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:51:43 PM Service Control Manager Eventlog Provider 7009 None
Error 12/9/2011 6:51:43 PM DistributedCOM 10005 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7001 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7001 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 6:49:37 PM WMI 10 None
Error 12/9/2011 6:19:54 PM Security-Licensing-SLC 8198 None
Error 12/9/2011 5:55:08 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 4:49:57 PM Service Control Manager Eventlog Provider 7031 None
Error 12/9/2011 4:49:56 PM McLogEvent 5051 None
Error 12/9/2011 4:27:12 PM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 1:19:23 PM Security-Licensing-SLC 8198 None
Error 12/9/2011 9:00:29 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:55:16 AM Application Error 1000 (100)
Error 12/9/2011 8:45:39 AM Security-Licensing-SLC 8198 None
Error 12/9/2011 8:23:17 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:21:08 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:19:31 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:18:49 AM Security-Licensing-SLC 8198 None
Error 12/9/2011 8:12:45 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:12:33 AM cdrom 7 None
Error 12/9/2011 8:12:30 AM cdrom 7 None
Error 12/9/2011 8:12:27 AM cdrom 7 None
Error 12/9/2011 8:12:23 AM cdrom 7 None
Error 12/9/2011 8:12:19 AM cdrom 7 None
Error 12/9/2011 8:12:15 AM cdrom 7 None
Error 12/9/2011 8:12:13 AM cdrom 7 None
Error 12/9/2011 8:12:09 AM cdrom 7 None
Error 12/9/2011 8:12:07 AM cdrom 7 None
Error 12/9/2011 8:12:07 AM Application Hang 1002 (101)
Error 12/9/2011 8:12:04 AM cdrom 7 None
Error 12/9/2011 8:11:59 AM cdrom 7 None
Error 12/9/2011 8:11:56 AM cdrom 7 None
Error 12/9/2011 8:11:52 AM cdrom 7 None
Error 12/9/2011 8:11:47 AM cdrom 7 None
Error 12/9/2011 8:11:43 AM cdrom 7 None
Error 12/9/2011 8:11:39 AM cdrom 7 None
Error 12/9/2011 8:11:35 AM cdrom 7 None
Error 12/9/2011 8:11:31 AM cdrom 7 None
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Error 12/9/2011 8:11:22 AM cdrom 7 None
Error 12/9/2011 8:11:17 AM cdrom 7 None
Error 12/9/2011 8:11:13 AM cdrom 7 None
Error 12/9/2011 8:11:09 AM cdrom 7 None
Error 12/9/2011 8:11:04 AM cdrom 7 None
Error 12/9/2011 8:11:00 AM cdrom 7 None
Error 12/9/2011 8:10:58 AM cdrom 7 None
Error 12/9/2011 8:10:52 AM cdrom 7 None
Error 12/9/2011 8:10:46 AM cdrom 7 None
Error 12/9/2011 8:10:41 AM cdrom 7 None
Error 12/9/2011 8:10:37 AM cdrom 7 None
Error 12/9/2011 8:10:32 AM cdrom 7 None
Error 12/9/2011 8:10:27 AM cdrom 7 None
Error 12/9/2011 8:10:22 AM cdrom 7 None
Error 12/9/2011 8:10:17 AM cdrom 7 None
Error 12/9/2011 8:10:13 AM cdrom 7 None
Error 12/9/2011 8:10:09 AM cdrom 7 None
Error 12/9/2011 8:07:55 AM Security-Licensing-SLC 8198 None
Error 12/9/2011 8:02:48 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:02:48 AM System Restore 8193 None
Error 12/9/2011 8:02:48 AM VSS 8193 None
Error 12/9/2011 8:02:48 AM VSS 13 None
Error 12/9/2011 8:02:42 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 8:02:42 AM System Restore 8193 None
Error 12/9/2011 8:02:42 AM VSS 8193 None
Error 12/9/2011 8:02:42 AM VSS 13 None
Error 12/9/2011 3:18:18 AM Security-Licensing-SLC 8198 None
Error 12/9/2011 2:40:02 AM Service Control Manager Eventlog Provider 7000 None
Error 12/9/2011 2:40:02 AM VSS 8193 None
Error 12/9/2011 2:40:02 AM VSS 13 None
Error 12/9/2011 12:00:00 AM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 11:59:59 PM VSS 8193 None
Error 12/8/2011 11:59:59 PM VSS 13 None
Error 12/8/2011 11:03:32 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 11:03:32 PM VSS 8193 None
Error 12/8/2011 11:03:32 PM VSS 13 None
Error 12/8/2011 10:42:40 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 10:42:40 PM DistributedCOM 10005 None
Error 12/8/2011 10:42:40 PM VSS 8193 None
Error 12/8/2011 10:42:40 PM VSS 13 None
Error 12/8/2011 9:28:14 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:28:14 PM DistributedCOM 10005 None
Error 12/8/2011 9:28:14 PM VSS 8193 None
Error 12/8/2011 9:28:14 PM VSS 13 None
Error 12/8/2011 9:25:14 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:23:28 PM Perflib 1008 None
Error 12/8/2011 9:23:28 PM Perflib 1010 None
Error 12/8/2011 9:23:28 PM Perflib 1023 None
Error 12/8/2011 9:23:28 PM Perflib 1008 None
Error 12/8/2011 9:23:27 PM Perflib 1008 None
Error 12/8/2011 9:23:27 PM Perflib 1008 None
Error 12/8/2011 9:23:27 PM Perflib 1008 None
Error 12/8/2011 9:23:27 PM Perflib 1023 None
Error 12/8/2011 9:23:27 PM Perflib 1008 None
Error 12/8/2011 9:22:19 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:18:59 PM cdrom 7 None
Error 12/8/2011 9:18:57 PM cdrom 7 None
Error 12/8/2011 9:18:55 PM cdrom 7 None
Error 12/8/2011 9:18:53 PM cdrom 7 None
Error 12/8/2011 9:18:51 PM cdrom 7 None
Error 12/8/2011 9:18:49 PM cdrom 7 None
Error 12/8/2011 9:18:48 PM cdrom 7 None
Error 12/8/2011 9:18:46 PM cdrom 7 None
Error 12/8/2011 9:18:44 PM cdrom 7 None
Error 12/8/2011 9:18:42 PM cdrom 7 None
Error 12/8/2011 9:18:40 PM cdrom 7 None
Error 12/8/2011 9:18:38 PM cdrom 7 None
Error 12/8/2011 9:18:37 PM cdrom 7 None
Error 12/8/2011 9:18:35 PM cdrom 7 None
Error 12/8/2011 9:18:33 PM cdrom 7 None
Error 12/8/2011 9:18:31 PM cdrom 7 None
Error 12/8/2011 9:18:29 PM cdrom 7 None
Error 12/8/2011 9:18:27 PM cdrom 7 None
Error 12/8/2011 9:18:26 PM cdrom 7 None
Error 12/8/2011 9:18:24 PM cdrom 7 None
Error 12/8/2011 9:18:22 PM cdrom 7 None
Error 12/8/2011 9:18:20 PM cdrom 7 None
Error 12/8/2011 9:18:18 PM cdrom 7 None
Error 12/8/2011 9:18:16 PM cdrom 7 None
Error 12/8/2011 9:18:15 PM cdrom 7 None
Error 12/8/2011 9:18:13 PM cdrom 7 None
Error 12/8/2011 9:18:11 PM cdrom 7 None
Error 12/8/2011 9:18:09 PM cdrom 7 None
Error 12/8/2011 9:18:07 PM cdrom 7 None
Error 12/8/2011 9:18:06 PM cdrom 7 None
Error 12/8/2011 9:18:04 PM cdrom 7 None
Error 12/8/2011 9:17:34 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:16:23 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:16:23 PM VSS 8193 None
Error 12/8/2011 9:16:23 PM VSS 13 None
Error 12/8/2011 9:16:09 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:16:09 PM DistributedCOM 10005 None
Error 12/8/2011 9:16:09 PM VSS 8193 None
Error 12/8/2011 9:16:09 PM VSS 13 None
Error 12/8/2011 9:14:40 PM cdrom 7 None
Error 12/8/2011 9:14:38 PM cdrom 7 None
Error 12/8/2011 9:14:36 PM cdrom 7 None
Error 12/8/2011 9:14:34 PM cdrom 7 None
Error 12/8/2011 9:14:32 PM cdrom 7 None
Error 12/8/2011 9:14:31 PM cdrom 7 None
Error 12/8/2011 9:14:29 PM cdrom 7 None
Error 12/8/2011 9:14:27 PM cdrom 7 None
Error 12/8/2011 9:14:25 PM cdrom 7 None
Error 12/8/2011 9:14:23 PM cdrom 7 None
Error 12/8/2011 9:14:21 PM cdrom 7 None
Error 12/8/2011 9:14:20 PM cdrom 7 None
Error 12/8/2011 9:14:18 PM cdrom 7 None
Error 12/8/2011 9:14:16 PM cdrom 7 None
Error 12/8/2011 9:14:14 PM cdrom 7 None
Error 12/8/2011 9:14:12 PM cdrom 7 None
Error 12/8/2011 9:14:11 PM cdrom 7 None
Error 12/8/2011 9:14:08 PM cdrom 7 None
Error 12/8/2011 9:14:07 PM cdrom 7 None
Error 12/8/2011 9:06:22 PM cdrom 7 None
Error 12/8/2011 9:06:21 PM cdrom 7 None
Error 12/8/2011 9:06:19 PM cdrom 7 None
Error 12/8/2011 9:06:17 PM cdrom 7 None
Error 12/8/2011 9:06:15 PM cdrom 7 None
Error 12/8/2011 9:06:13 PM cdrom 7 None
Error 12/8/2011 9:06:11 PM cdrom 7 None
Error 12/8/2011 9:06:10 PM cdrom 7 None
Error 12/8/2011 9:06:07 PM cdrom 7 None
Error 12/8/2011 9:06:06 PM cdrom 7 None
Error 12/8/2011 9:06:07 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:06:07 PM System Restore 8193 None
Error 12/8/2011 9:06:07 PM VSS 8193 None
Error 12/8/2011 9:06:07 PM VSS 13 None
Error 12/8/2011 9:06:05 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:06:05 PM System Restore 8193 None
Error 12/8/2011 9:06:05 PM VSS 8193 None
Error 12/8/2011 9:06:05 PM VSS 13 None
Error 12/8/2011 9:06:03 PM cdrom 7 None
Error 12/8/2011 9:06:02 PM System Restore 8193 None
Error 12/8/2011 9:06:02 PM VSS 8193 None
Error 12/8/2011 9:06:02 PM VSS 13 None
Error 12/8/2011 9:06:01 PM cdrom 7 None
Error 12/8/2011 9:06:02 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:06:01 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 9:06:01 PM DistributedCOM 10005 None
Error 12/8/2011 9:06:01 PM System Restore 8193 None
Error 12/8/2011 9:06:01 PM VSS 8193 None
Error 12/8/2011 9:06:01 PM VSS 13 None
Error 12/8/2011 9:05:58 PM cdrom 7 None
Error 12/8/2011 9:05:55 PM cdrom 7 None
Error 12/8/2011 9:05:49 PM cdrom 7 None
Error 12/8/2011 9:05:47 PM cdrom 7 None
Error 12/8/2011 9:05:45 PM cdrom 7 None
Error 12/8/2011 9:05:43 PM cdrom 7 None
Error 12/8/2011 9:05:41 PM cdrom 7 None
Error 12/8/2011 9:05:39 PM cdrom 7 None
Error 12/8/2011 9:05:37 PM cdrom 7 None
Error 12/8/2011 9:05:35 PM cdrom 7 None
Error 12/8/2011 9:05:33 PM cdrom 7 None
Error 12/8/2011 9:05:31 PM cdrom 7 None
Error 12/8/2011 9:05:28 PM cdrom 7 None
Error 12/8/2011 9:05:26 PM cdrom 7 None
Error 12/8/2011 9:05:24 PM cdrom 7 None
Error 12/8/2011 9:05:22 PM cdrom 7 None
Error 12/8/2011 9:05:20 PM cdrom 7 None
Error 12/8/2011 9:05:18 PM cdrom 7 None
Error 12/8/2011 9:05:16 PM cdrom 7 None
Error 12/8/2011 9:05:14 PM cdrom 7 None
Error 12/8/2011 9:05:12 PM cdrom 7 None
Error 12/8/2011 9:05:10 PM cdrom 7 None
Error 12/8/2011 9:05:08 PM cdrom 7 None
Error 12/8/2011 9:05:06 PM cdrom 7 None
Error 12/8/2011 9:05:04 PM cdrom 7 None
Error 12/8/2011 9:05:02 PM cdrom 7 None
Error 12/8/2011 9:05:00 PM cdrom 7 None
Error 12/8/2011 9:04:58 PM cdrom 7 None
Error 12/8/2011 9:04:57 PM cdrom 7 None
Error 12/8/2011 9:04:24 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:58:07 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:55:09 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:54:53 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:52:35 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7001 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7001 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:50:44 PM WMI 10 None
Error 12/8/2011 8:45:48 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:34:23 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:32:59 PM Application Hang 1002 (101)
Error 12/8/2011 8:32:03 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:32:03 PM System Restore 8193 None
Error 12/8/2011 8:32:03 PM VSS 8193 None
Error 12/8/2011 8:32:03 PM VSS 13 None
Error 12/8/2011 8:32:01 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:32:01 PM System Restore 8193 None
Error 12/8/2011 8:32:01 PM VSS 8193 None
Error 12/8/2011 8:32:01 PM VSS 13 None
Error 12/8/2011 8:31:57 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:57 PM System Restore 8193 None
Error 12/8/2011 8:31:57 PM VSS 8193 None
Error 12/8/2011 8:31:57 PM VSS 13 None
Error 12/8/2011 8:31:56 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:56 PM System Restore 8193 None
Error 12/8/2011 8:31:56 PM VSS 8193 None
Error 12/8/2011 8:31:56 PM VSS 13 None
Error 12/8/2011 8:31:55 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:55 PM System Restore 8193 None
Error 12/8/2011 8:31:55 PM VSS 8193 None
Error 12/8/2011 8:31:55 PM VSS 13 None
Error 12/8/2011 8:31:54 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:54 PM System Restore 8193 None
Error 12/8/2011 8:31:54 PM VSS 8193 None
Error 12/8/2011 8:31:54 PM VSS 13 None
Error 12/8/2011 8:31:53 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:53 PM System Restore 8193 None
Error 12/8/2011 8:31:53 PM VSS 8193 None
Error 12/8/2011 8:31:53 PM VSS 13 None
Error 12/8/2011 8:31:48 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:47 PM System Restore 8193 None
Error 12/8/2011 8:31:47 PM VSS 8193 None
Error 12/8/2011 8:31:47 PM VSS 13 None
Error 12/8/2011 8:31:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:46 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:46 PM DistributedCOM 10005 None
Error 12/8/2011 8:31:46 PM System Restore 8193 None
Error 12/8/2011 8:31:46 PM VSS 8193 None
Error 12/8/2011 8:31:46 PM VSS 13 None
Error 12/8/2011 8:31:46 PM System Restore 8193 None
Error 12/8/2011 8:31:46 PM VSS 8193 None
Error 12/8/2011 8:31:46 PM VSS 13 None
Error 12/8/2011 8:31:29 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 8:31:29 PM System Restore 8193 None
Error 12/8/2011 8:31:29 PM VSS 8193 None
Error 12/8/2011 8:31:29 PM VSS 13 None
Error 12/8/2011 8:09:34 PM MsiInstaller 11905 None
Error 12/8/2011 8:02:44 PM Application Hang 1002 (101)
Error 12/8/2011 8:02:24 PM Application Hang 1002 (101)
Error 12/8/2011 7:48:52 PM DistributedCOM 10010 None
Error 12/8/2011 7:48:16 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:48:16 PM System Restore 8193 None
Error 12/8/2011 7:48:16 PM VSS 8193 None
Error 12/8/2011 7:48:16 PM VSS 13 None
Error 12/8/2011 7:47:52 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:47:52 PM System Restore 8193 None
Error 12/8/2011 7:47:52 PM VSS 8193 None
Error 12/8/2011 7:47:52 PM VSS 13 None
Error 12/8/2011 7:47:43 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:47:43 PM System Restore 8193 None
Error 12/8/2011 7:47:43 PM VSS 8193 None
Error 12/8/2011 7:47:43 PM VSS 13 None
Error 12/8/2011 7:46:57 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:46:57 PM DistributedCOM 10005 None
Error 12/8/2011 7:46:57 PM System Restore 8193 None
Error 12/8/2011 7:46:57 PM VSS 8193 None
Error 12/8/2011 7:46:57 PM VSS 13 None
Error 12/8/2011 7:43:31 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7001 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7001 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:41:00 PM WMI 10 None
Error 12/8/2011 7:36:42 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:22:05 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 5:17:18 PM Security-Licensing-SLC 8198 None
Error 12/8/2011 4:37:02 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 4:35:20 PM Perflib 1008 None
Error 12/8/2011 4:35:20 PM Perflib 1010 None
Error 12/8/2011 4:35:20 PM Perflib 1023 None
Error 12/8/2011 4:35:20 PM Perflib 1008 None
Error 12/8/2011 4:35:19 PM Perflib 1008 None
Error 12/8/2011 4:35:18 PM Perflib 1008 None
Error 12/8/2011 4:35:18 PM Perflib 1008 None
Error 12/8/2011 4:35:18 PM Perflib 1023 None
Error 12/8/2011 4:35:18 PM Perflib 1008 None
Error 12/8/2011 4:31:29 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 1:36:00 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 12:28:02 PM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 12:16:46 PM Security-Licensing-SLC 8198 None
Error 12/8/2011 7:54:38 AM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 7:16:16 AM Security-Licensing-SLC 8198 None
Error 12/8/2011 2:15:44 AM Security-Licensing-SLC 8198 None
Error 12/8/2011 1:47:01 AM Security-Licensing-SLC 8198 None
Error 12/8/2011 12:00:00 AM Service Control Manager Eventlog Provider 7000 None
Error 12/8/2011 12:00:00 AM VSS 8193 None
Error 12/8/2011 12:00:00 AM VSS 13 None
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
I need you to expand the following errors so I can see the content:

Error 12/9/2011 6:49:37 PM WMI 10 None
Error 12/9/2011 6:19:54 PM Security-Licensing-SLC 8198 None
Error 12/9/2011 4:49:56 PM McLogEvent 5051 None
Error 12/9/2011 8:12:33 AM cdrom 7 None
Error 12/9/2011 2:40:02 AM VSS 8193 None
Error 12/9/2011 2:40:02 AM VSS 13 None

Double-click each error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.
 

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/9/2011 6:49:37 PM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dick-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T23:49:37.000Z" />
<EventRecordID>47874</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Security-Licensing-SLC
Date: 12/9/2011 6:19:54 PM
Event ID: 8198
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dick-PC
Description:
License Activation (SLUI.exe) failed with the following error code:
0x80070057
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
<EventID Qualifiers="49152">8198</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T23:19:54.000Z" />
<EventRecordID>47849</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security />
</System>
<EventData>
<Data>0x80070057</Data>
</EventData>
</Event>
Log Name: Application
Source: McLogEvent
Date: 12/9/2011 4:49:56 PM
Event ID: 5051
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Dick-PC
Description:
A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.
The process will be terminated. Thread id : 1440 (0x5a0)
Thread address : 0x00000000776E73EA
Thread message :

Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\PROGRA~2\McAfee\MSC\mchlp32.exe
by C:\Windows\system32\svchost.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="McLogEvent" />
<EventID Qualifiers="49152">5051</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T21:49:56.000Z" />
<EventRecordID>47842</EventRecordID>
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe</Data>
<Data>90000</Data>
<Data>1440 (0x5a0)</Data>
<Data>0x00000000776E73EA</Data>
<Data>
Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\PROGRA~2\McAfee\MSC\mchlp32.exe
by C:\Windows\system32\svchost.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Hang
Date: 12/9/2011 8:12:07 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Dick-PC
Description:
The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 640 Start Time: 01ccb614bb4002e7 Termination Time: 16338
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T13:12:07.000Z" />
<EventRecordID>47816</EventRecordID>
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6002.18005</Data>
<Data>640</Data>
<Data>01ccb614bb4002e7</Data>
<Data>16338</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: VSS
Date: 12/9/2011 2:40:02 AM
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dick-PC
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070002.

Operation:
Instantiating VSS server
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8193</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T07:40:02.000Z" />
<EventRecordID>47799</EventRecordID>
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security />
</System>
<EventData>
<Data>CoCreateInstance</Data>
<Data>0x80070002</Data>
<Data>

Operation:
Instantiating VSS server</Data>
<Binary>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</Binary>
</EventData>
</Event>
Log Name: Application
Source: VSS
Date: 12/9/2011 2:40:02 AM
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dick-PC
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x80070002]

Operation:
Instantiating VSS server
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">13</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T07:40:02.000Z" />
<EventRecordID>47798</EventRecordID>
<Channel>Application</Channel>
<Computer>Dick-PC</Computer>
<Security />
</System>
<EventData>
<Data>{e579ab5f-1cc4-44b4-bed9-de0991ff0623}</Data>
<Data>Coordinator</Data>
<Data>0x80070002</Data>
<Data>

Operation:
Instantiating VSS server</Data>
<Binary>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</Binary>
</EventData>
</Event>
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
It looks like there are problems with your system, more importantly, that the operating system hasn't been activated. Have you had problems with that? Let's run this utility to see what the status of the system is.

Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
I have not had any problems with my operating sytem, other than it has been slowing down . I should mention that I downloaded a free Regestry Repair Program from CNet a few days ago and ran it. I'm not sure if that is part of the problem.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {4E10E3AD-42E5-42E5-9DC3-92C828ED9685}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E10E3AD-42E5-42E5-9DC3-92C828ED9685}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3986394392-2705944069-2246672351</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20081212000000.000000+000</Date></BIOS><HWID>DF323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>45B1113F8E2F5B4</Val><Hash>GkfWBKJzvBwvEI9ANuMpVaSFEp0=</Hash><Pid>81602-OEM-6873004-68668</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software Licensing service is not running.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEA6GGOVtK/pAXye7ZZZP6I/YwA7FDy9EQlXpesVkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPm
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,194
Unfortunately, the report is showing an invalid licence. It's possible the registry cleaner deleted something and the system can no longer read the licence but we can't help until we know the machine is running a valid genuine operating system.

I suggest you post on the Microsoft forums to get help with this issue. That may solve your other problem as well but if not, we can help you with it one the activation issue is cleared up.

http://social.microsoft.com/Forums/is/genuinevista/threads
 

Grandpa_g

Thread Starter
Joined
Jan 3, 2005
Messages
64
The Announcement by Microsoft "Fix for Software Licensing service has stopped" on som 64bit systems. I followed the directions and still get the same message when attempting to reinstall my printer.
 
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