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Solved: Printer Problem

Discussion in 'All Other Software' started by Grandpa_g, Dec 9, 2011.

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  1. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    I had a problem of my computer not reconizing my HP printer. I deleted the printer and atempted to reinstall it. During the reinstall process I get error message saying "Print spooler" when I clicked on the "Fix" option nothing happened. I went to "services msc" and atempted to start the "print spooler" but all I got was a "red x" next to print spooler, and an error massage that said "Windows could not start the print spooler on local computer".
    I also received another error message saying. "Error 2: the system canot find the file specified". Any suggestions?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    Go to Start - Run and copy and paste the following:

    regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler"

    You won't see anything happen and it will only take a second. You will find the report it creates at C:\look.txt. Please open it in Notepad and then copy and paste the report here.
     
  3. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler]
    "DisplayName"="@%systemroot%\\system32\\spoolsv.exe,-1"
    "Group"="SpoolerGroup"
    "Description"="@%systemroot%\\system32\\spoolsv.exe,-2"
    "ObjectName"="LocalSystem"
    "ErrorControl"=dword:00000001
    "Start"=dword:00000002
    "Type"=dword:00000110
    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,68,00,74,00,74,00,\
    70,00,00,00,00,00
    "ServiceSidType"=dword:00000001
    "RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
    00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
    72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
    00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,\
    72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,\
    00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,\
    69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,\
    00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,\
    6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,\
    00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,\
    50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
    00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00
    "ImagePath"="%SystemRoot%\\System32\\spoolsv.exe"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Performance]
    "Close"="PerfClose"
    "Collect"="PerfCollect"
    "Collect Timeout"=dword:000007d0
    "Library"="winspool.drv"
    "Object List"="1450"
    "Open"="PerfOpen"
    "Open Timeout"=dword:00000fa0

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Security]
    "Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
    00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
    00,00,02,00,48,00,03,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
    05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
    20,02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
    01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Enum]
    "0"="Root\\LEGACY_SPOOLER\\0000"
    "Count"=dword:00000001
    "NextInstance"=dword:00000001
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    What is your operating system please?
     
  5. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    Window Vista
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    Please keep that registry file that I had you export on your desktop so we can use it as a backup if this doesn't fix the problem and we need to return it to the registry.

    I'm attaching a FixSpooler.zip file to this post. Save it to your desktop and then unzip it (extract the file) and double-click the FixSpooler.reg file and allow it to merge into the registry.

    Then reboot the machine and let me know if the problem persists or not.
     

    Attached Files:

  7. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    Still can't complete installing my printer. It gets to a error message saying "issues stopping installation. Then "print spooler" pops up, and after clicking on "Fix" a red x appears next to it.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    Go to Start and in the Search box type Event Viewer, then double-click Event Viewer in the resulting list. Look under both Application and System and post any errors that appear from the last 24 hours please.
     
  9. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    Error 12/9/2011 7:22:42 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 7:07:14 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:57:05 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:51:43 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:51:43 PM Service Control Manager Eventlog Provider 7009 None
    Error 12/9/2011 6:51:43 PM DistributedCOM 10005 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:49:39 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 6:49:37 PM WMI 10 None
    Error 12/9/2011 6:19:54 PM Security-Licensing-SLC 8198 None
    Error 12/9/2011 5:55:08 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 4:49:57 PM Service Control Manager Eventlog Provider 7031 None
    Error 12/9/2011 4:49:56 PM McLogEvent 5051 None
    Error 12/9/2011 4:27:12 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 1:19:23 PM Security-Licensing-SLC 8198 None
    Error 12/9/2011 9:00:29 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:55:16 AM Application Error 1000 (100)
    Error 12/9/2011 8:45:39 AM Security-Licensing-SLC 8198 None
    Error 12/9/2011 8:23:17 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:21:08 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:19:31 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:18:49 AM Security-Licensing-SLC 8198 None
    Error 12/9/2011 8:12:45 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:12:33 AM cdrom 7 None
    Error 12/9/2011 8:12:30 AM cdrom 7 None
    Error 12/9/2011 8:12:27 AM cdrom 7 None
    Error 12/9/2011 8:12:23 AM cdrom 7 None
    Error 12/9/2011 8:12:19 AM cdrom 7 None
    Error 12/9/2011 8:12:15 AM cdrom 7 None
    Error 12/9/2011 8:12:13 AM cdrom 7 None
    Error 12/9/2011 8:12:09 AM cdrom 7 None
    Error 12/9/2011 8:12:07 AM cdrom 7 None
    Error 12/9/2011 8:12:07 AM Application Hang 1002 (101)
    Error 12/9/2011 8:12:04 AM cdrom 7 None
    Error 12/9/2011 8:11:59 AM cdrom 7 None
    Error 12/9/2011 8:11:56 AM cdrom 7 None
    Error 12/9/2011 8:11:52 AM cdrom 7 None
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    Error 12/9/2011 8:10:13 AM cdrom 7 None
    Error 12/9/2011 8:10:09 AM cdrom 7 None
    Error 12/9/2011 8:07:55 AM Security-Licensing-SLC 8198 None
    Error 12/9/2011 8:02:48 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:02:48 AM System Restore 8193 None
    Error 12/9/2011 8:02:48 AM VSS 8193 None
    Error 12/9/2011 8:02:48 AM VSS 13 None
    Error 12/9/2011 8:02:42 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 8:02:42 AM System Restore 8193 None
    Error 12/9/2011 8:02:42 AM VSS 8193 None
    Error 12/9/2011 8:02:42 AM VSS 13 None
    Error 12/9/2011 3:18:18 AM Security-Licensing-SLC 8198 None
    Error 12/9/2011 2:40:02 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/9/2011 2:40:02 AM VSS 8193 None
    Error 12/9/2011 2:40:02 AM VSS 13 None
    Error 12/9/2011 12:00:00 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 11:59:59 PM VSS 8193 None
    Error 12/8/2011 11:59:59 PM VSS 13 None
    Error 12/8/2011 11:03:32 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 11:03:32 PM VSS 8193 None
    Error 12/8/2011 11:03:32 PM VSS 13 None
    Error 12/8/2011 10:42:40 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 10:42:40 PM DistributedCOM 10005 None
    Error 12/8/2011 10:42:40 PM VSS 8193 None
    Error 12/8/2011 10:42:40 PM VSS 13 None
    Error 12/8/2011 9:28:14 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:28:14 PM DistributedCOM 10005 None
    Error 12/8/2011 9:28:14 PM VSS 8193 None
    Error 12/8/2011 9:28:14 PM VSS 13 None
    Error 12/8/2011 9:25:14 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:23:28 PM Perflib 1008 None
    Error 12/8/2011 9:23:28 PM Perflib 1010 None
    Error 12/8/2011 9:23:28 PM Perflib 1023 None
    Error 12/8/2011 9:23:28 PM Perflib 1008 None
    Error 12/8/2011 9:23:27 PM Perflib 1008 None
    Error 12/8/2011 9:23:27 PM Perflib 1008 None
    Error 12/8/2011 9:23:27 PM Perflib 1008 None
    Error 12/8/2011 9:23:27 PM Perflib 1023 None
    Error 12/8/2011 9:23:27 PM Perflib 1008 None
    Error 12/8/2011 9:22:19 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:18:59 PM cdrom 7 None
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    Error 12/8/2011 9:18:04 PM cdrom 7 None
    Error 12/8/2011 9:17:34 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:16:23 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:16:23 PM VSS 8193 None
    Error 12/8/2011 9:16:23 PM VSS 13 None
    Error 12/8/2011 9:16:09 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:16:09 PM DistributedCOM 10005 None
    Error 12/8/2011 9:16:09 PM VSS 8193 None
    Error 12/8/2011 9:16:09 PM VSS 13 None
    Error 12/8/2011 9:14:40 PM cdrom 7 None
    Error 12/8/2011 9:14:38 PM cdrom 7 None
    Error 12/8/2011 9:14:36 PM cdrom 7 None
    Error 12/8/2011 9:14:34 PM cdrom 7 None
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    Error 12/8/2011 9:06:07 PM cdrom 7 None
    Error 12/8/2011 9:06:06 PM cdrom 7 None
    Error 12/8/2011 9:06:07 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:06:07 PM System Restore 8193 None
    Error 12/8/2011 9:06:07 PM VSS 8193 None
    Error 12/8/2011 9:06:07 PM VSS 13 None
    Error 12/8/2011 9:06:05 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:06:05 PM System Restore 8193 None
    Error 12/8/2011 9:06:05 PM VSS 8193 None
    Error 12/8/2011 9:06:05 PM VSS 13 None
    Error 12/8/2011 9:06:03 PM cdrom 7 None
    Error 12/8/2011 9:06:02 PM System Restore 8193 None
    Error 12/8/2011 9:06:02 PM VSS 8193 None
    Error 12/8/2011 9:06:02 PM VSS 13 None
    Error 12/8/2011 9:06:01 PM cdrom 7 None
    Error 12/8/2011 9:06:02 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:06:01 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 9:06:01 PM DistributedCOM 10005 None
    Error 12/8/2011 9:06:01 PM System Restore 8193 None
    Error 12/8/2011 9:06:01 PM VSS 8193 None
    Error 12/8/2011 9:06:01 PM VSS 13 None
    Error 12/8/2011 9:05:58 PM cdrom 7 None
    Error 12/8/2011 9:05:55 PM cdrom 7 None
    Error 12/8/2011 9:05:49 PM cdrom 7 None
    Error 12/8/2011 9:05:47 PM cdrom 7 None
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    Error 12/8/2011 9:05:08 PM cdrom 7 None
    Error 12/8/2011 9:05:06 PM cdrom 7 None
    Error 12/8/2011 9:05:04 PM cdrom 7 None
    Error 12/8/2011 9:05:02 PM cdrom 7 None
    Error 12/8/2011 9:05:00 PM cdrom 7 None
    Error 12/8/2011 9:04:58 PM cdrom 7 None
    Error 12/8/2011 9:04:57 PM cdrom 7 None
    Error 12/8/2011 9:04:24 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:58:07 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:55:09 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:54:53 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:52:35 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:50:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:50:44 PM WMI 10 None
    Error 12/8/2011 8:45:48 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:34:23 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:32:59 PM Application Hang 1002 (101)
    Error 12/8/2011 8:32:03 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:32:03 PM System Restore 8193 None
    Error 12/8/2011 8:32:03 PM VSS 8193 None
    Error 12/8/2011 8:32:03 PM VSS 13 None
    Error 12/8/2011 8:32:01 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:32:01 PM System Restore 8193 None
    Error 12/8/2011 8:32:01 PM VSS 8193 None
    Error 12/8/2011 8:32:01 PM VSS 13 None
    Error 12/8/2011 8:31:57 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:57 PM System Restore 8193 None
    Error 12/8/2011 8:31:57 PM VSS 8193 None
    Error 12/8/2011 8:31:57 PM VSS 13 None
    Error 12/8/2011 8:31:56 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:56 PM System Restore 8193 None
    Error 12/8/2011 8:31:56 PM VSS 8193 None
    Error 12/8/2011 8:31:56 PM VSS 13 None
    Error 12/8/2011 8:31:55 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:55 PM System Restore 8193 None
    Error 12/8/2011 8:31:55 PM VSS 8193 None
    Error 12/8/2011 8:31:55 PM VSS 13 None
    Error 12/8/2011 8:31:54 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:54 PM System Restore 8193 None
    Error 12/8/2011 8:31:54 PM VSS 8193 None
    Error 12/8/2011 8:31:54 PM VSS 13 None
    Error 12/8/2011 8:31:53 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:53 PM System Restore 8193 None
    Error 12/8/2011 8:31:53 PM VSS 8193 None
    Error 12/8/2011 8:31:53 PM VSS 13 None
    Error 12/8/2011 8:31:48 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:47 PM System Restore 8193 None
    Error 12/8/2011 8:31:47 PM VSS 8193 None
    Error 12/8/2011 8:31:47 PM VSS 13 None
    Error 12/8/2011 8:31:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:46 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:46 PM DistributedCOM 10005 None
    Error 12/8/2011 8:31:46 PM System Restore 8193 None
    Error 12/8/2011 8:31:46 PM VSS 8193 None
    Error 12/8/2011 8:31:46 PM VSS 13 None
    Error 12/8/2011 8:31:46 PM System Restore 8193 None
    Error 12/8/2011 8:31:46 PM VSS 8193 None
    Error 12/8/2011 8:31:46 PM VSS 13 None
    Error 12/8/2011 8:31:29 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 8:31:29 PM System Restore 8193 None
    Error 12/8/2011 8:31:29 PM VSS 8193 None
    Error 12/8/2011 8:31:29 PM VSS 13 None
    Error 12/8/2011 8:09:34 PM MsiInstaller 11905 None
    Error 12/8/2011 8:02:44 PM Application Hang 1002 (101)
    Error 12/8/2011 8:02:24 PM Application Hang 1002 (101)
    Error 12/8/2011 7:48:52 PM DistributedCOM 10010 None
    Error 12/8/2011 7:48:16 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:48:16 PM System Restore 8193 None
    Error 12/8/2011 7:48:16 PM VSS 8193 None
    Error 12/8/2011 7:48:16 PM VSS 13 None
    Error 12/8/2011 7:47:52 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:47:52 PM System Restore 8193 None
    Error 12/8/2011 7:47:52 PM VSS 8193 None
    Error 12/8/2011 7:47:52 PM VSS 13 None
    Error 12/8/2011 7:47:43 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:47:43 PM System Restore 8193 None
    Error 12/8/2011 7:47:43 PM VSS 8193 None
    Error 12/8/2011 7:47:43 PM VSS 13 None
    Error 12/8/2011 7:46:57 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:46:57 PM DistributedCOM 10005 None
    Error 12/8/2011 7:46:57 PM System Restore 8193 None
    Error 12/8/2011 7:46:57 PM VSS 8193 None
    Error 12/8/2011 7:46:57 PM VSS 13 None
    Error 12/8/2011 7:43:31 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7001 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:41:00 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:41:00 PM WMI 10 None
    Error 12/8/2011 7:36:42 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:22:05 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 5:17:18 PM Security-Licensing-SLC 8198 None
    Error 12/8/2011 4:37:02 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 4:35:20 PM Perflib 1008 None
    Error 12/8/2011 4:35:20 PM Perflib 1010 None
    Error 12/8/2011 4:35:20 PM Perflib 1023 None
    Error 12/8/2011 4:35:20 PM Perflib 1008 None
    Error 12/8/2011 4:35:19 PM Perflib 1008 None
    Error 12/8/2011 4:35:18 PM Perflib 1008 None
    Error 12/8/2011 4:35:18 PM Perflib 1008 None
    Error 12/8/2011 4:35:18 PM Perflib 1023 None
    Error 12/8/2011 4:35:18 PM Perflib 1008 None
    Error 12/8/2011 4:31:29 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 1:36:00 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 12:28:02 PM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 12:16:46 PM Security-Licensing-SLC 8198 None
    Error 12/8/2011 7:54:38 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 7:16:16 AM Security-Licensing-SLC 8198 None
    Error 12/8/2011 2:15:44 AM Security-Licensing-SLC 8198 None
    Error 12/8/2011 1:47:01 AM Security-Licensing-SLC 8198 None
    Error 12/8/2011 12:00:00 AM Service Control Manager Eventlog Provider 7000 None
    Error 12/8/2011 12:00:00 AM VSS 8193 None
    Error 12/8/2011 12:00:00 AM VSS 13 None
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    I need you to expand the following errors so I can see the content:

    Error 12/9/2011 6:49:37 PM WMI 10 None
    Error 12/9/2011 6:19:54 PM Security-Licensing-SLC 8198 None
    Error 12/9/2011 4:49:56 PM McLogEvent 5051 None
    Error 12/9/2011 8:12:33 AM cdrom 7 None
    Error 12/9/2011 2:40:02 AM VSS 8193 None
    Error 12/9/2011 2:40:02 AM VSS 13 None

    Double-click each error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.
     
  11. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    Log Name: Application
    Source: Microsoft-Windows-WMI
    Date: 12/9/2011 6:49:37 PM
    Event ID: 10
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Dick-PC
    Description:
    Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
    <EventID Qualifiers="49152">10</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T23:49:37.000Z" />
    <EventRecordID>47874</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>//./root/CIMV2</Data>
    <Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
    <Data>0x80041003</Data>
    </EventData>
    </Event>

    Log Name: Application
    Source: Microsoft-Windows-Security-Licensing-SLC
    Date: 12/9/2011 6:19:54 PM
    Event ID: 8198
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Dick-PC
    Description:
    License Activation (SLUI.exe) failed with the following error code:
    0x80070057
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
    <EventID Qualifiers="49152">8198</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T23:19:54.000Z" />
    <EventRecordID>47849</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>0x80070057</Data>
    </EventData>
    </Event>
    Log Name: Application
    Source: McLogEvent
    Date: 12/9/2011 4:49:56 PM
    Event ID: 5051
    Task Category: None
    Level: Error
    Keywords: Classic
    User: SYSTEM
    Computer: Dick-PC
    Description:
    A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.
    The process will be terminated. Thread id : 1440 (0x5a0)
    Thread address : 0x00000000776E73EA
    Thread message :

    Build VSCORE.14.4.0.380 / 5400.1158
    Object being scanned = \Device\HarddiskVolume3\PROGRA~2\McAfee\MSC\mchlp32.exe
    by C:\Windows\system32\svchost.exe
    4(0)(0)
    4(0)(0)
    7200(0)(0)
    7595(0)(0)
    7005(0)(0)
    7004(0)(0)
    5006(0)(0)
    5004(0)(0)

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="McLogEvent" />
    <EventID Qualifiers="49152">5051</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T21:49:56.000Z" />
    <EventRecordID>47842</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data>C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe</Data>
    <Data>90000</Data>
    <Data>1440 (0x5a0)</Data>
    <Data>0x00000000776E73EA</Data>
    <Data>
    Build VSCORE.14.4.0.380 / 5400.1158
    Object being scanned = \Device\HarddiskVolume3\PROGRA~2\McAfee\MSC\mchlp32.exe
    by C:\Windows\system32\svchost.exe
    4(0)(0)
    4(0)(0)
    7200(0)(0)
    7595(0)(0)
    7005(0)(0)
    7004(0)(0)
    5006(0)(0)
    5004(0)(0)
    </Data>
    </EventData>
    </Event>
    Log Name: Application
    Source: Application Hang
    Date: 12/9/2011 8:12:07 AM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Dick-PC
    Description:
    The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 640 Start Time: 01ccb614bb4002e7 Termination Time: 16338
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T13:12:07.000Z" />
    <EventRecordID>47816</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.0.6002.18005</Data>
    <Data>640</Data>
    <Data>01ccb614bb4002e7</Data>
    <Data>16338</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>
    Log Name: Application
    Source: VSS
    Date: 12/9/2011 2:40:02 AM
    Event ID: 8193
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Dick-PC
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070002.

    Operation:
    Instantiating VSS server
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">8193</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T07:40:02.000Z" />
    <EventRecordID>47799</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>CoCreateInstance</Data>
    <Data>0x80070002</Data>
    <Data>

    Operation:
    Instantiating VSS server</Data>
    <Binary>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</Binary>
    </EventData>
    </Event>
    Log Name: Application
    Source: VSS
    Date: 12/9/2011 2:40:02 AM
    Event ID: 13
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Dick-PC
    Description:
    Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x80070002]

    Operation:
    Instantiating VSS server
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">13</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T07:40:02.000Z" />
    <EventRecordID>47798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dick-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>{e579ab5f-1cc4-44b4-bed9-de0991ff0623}</Data>
    <Data>Coordinator</Data>
    <Data>0x80070002</Data>
    <Data>

    Operation:
    Instantiating VSS server</Data>
    <Binary>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</Binary>
    </EventData>
    </Event>
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    It looks like there are problems with your system, more importantly, that the operating system hasn't been activated. Have you had problems with that? Let's run this utility to see what the status of the system is.

    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.
     
  13. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    I have not had any problems with my operating sytem, other than it has been slowing down . I should mention that I downloaded a free Regestry Repair Program from CNet a few days ago and ran it. I'm not sure if that is part of the problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89583-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4E10E3AD-42E5-42E5-9DC3-92C828ED9685}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E10E3AD-42E5-42E5-9DC3-92C828ED9685}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3986394392-2705944069-2246672351</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20081212000000.000000+000</Date></BIOS><HWID>DF323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>45B1113F8E2F5B4</Val><Hash>GkfWBKJzvBwvEI9ANuMpVaSFEp0=</Hash><Pid>81602-OEM-6873004-68668</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEA6GGOVtK/pAXye7ZZZP6I/YwA7FDy9EQlXpesVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL FX09
    FACP DELL FX09
    HPET DELL FX09
    MCFG DELL FX09
    SLIC DELL FX09
    DMY2 DELL FX09
    SSDT PmRef CpuPm
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,873
    First Name:
    Karen
    Unfortunately, the report is showing an invalid licence. It's possible the registry cleaner deleted something and the system can no longer read the licence but we can't help until we know the machine is running a valid genuine operating system.

    I suggest you post on the Microsoft forums to get help with this issue. That may solve your other problem as well but if not, we can help you with it one the activation issue is cleared up.

    http://social.microsoft.com/Forums/is/genuinevista/threads
     
  15. Grandpa_g

    Grandpa_g Thread Starter

    Joined:
    Jan 3, 2005
    Messages:
    64
    The Announcement by Microsoft "Fix for Software Licensing service has stopped" on som 64bit systems. I followed the directions and still get the same message when attempting to reinstall my printer.
     
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