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Solved: Printer problem

Discussion in 'Windows Vista' started by genie5, Jul 19, 2007.

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  1. genie5

    genie5 Thread Starter

    Joined:
    May 12, 2005
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    My friend has brought a Vista HP laptop it came with a HP Deskjet F300 series Printer.
    The problem is it will not install it say error wrong drive for Vista it tells you to go to HP Website to download a new drive. I did that but can not find one, took it back to where she brought it and was told to trade in printer and update to new one. I beleive they should not of sold something that can not work. Is there anyone out there that can help my friend. The laptop and printer was brought from Dick Smith in Hastings New Zealand
     
  2. alwrmc

    alwrmc

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    B.L.
    Could you provide the specific model number and the EXACT steps taken to install the printer? Frequently printer installation is stymied by plugging in a USB cable before the OS and/or installation CD asks for it.
     
  3. genie5

    genie5 Thread Starter

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    HP Deskjet F300 series Printer. Did what they said did not plug in usb cable to soon
    The disk saysWindows98se 2000 xp verson7.0.1will not work with vista need a new drive.l
     
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