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Solved: Problem setting up router

Discussion in 'Networking' started by qwertyui, Jan 15, 2011.

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  1. qwertyui

    qwertyui Thread Starter

    Joined:
    Jan 27, 2009
    Messages:
    8
    Hi, I have a cabled based broadband connection which works fine on my desktop. We recently decided to upgrade to Wireless in the household, and bought a router. However, when we go through the set up procedure, at what appears to be the last hurdle, I get the message: "Internet cable is not properly connected. Please check the Internet connection." I am absolutely certain that the physical connections are correct, but am not sure how to correct the problem. The deatilas are:

    ISP: Eircom Broadband (Republic of Ireland)
    Router: D-Link DIR-300 Wireless G Router
    OS: Vista HP (on main desktop) Vista HP (on one laptop) XP HP (on second laptop)
    The connection as it was before this issue:
    -cable coming fom wall into what I believe is the modem (it has a MAC address on it, I'm assuming that makes it the modem?)
    -ethernet cable from modem directly into the desktop tower unit.

    New network setup:
    -cable coming from modem into internet port on router
    -ethernet cable from lan port (one of four matching ones) into the same port in the tower unit.
    -wireless service from router appears to work other than that the router and any connected devices obviously can't pick up the www.

    Any ideas? Thanks!!!
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Let's make sure that everything is connected properly.Like so:
    Tips on setting up broadband connection, courtesy of Johnwill

    You don't need any setup disk to configure a broadband router.


    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    What is the brand and model of the modem? If you can't tell, please show the following for a PC connected directly to it.

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  4. qwertyui

    qwertyui Thread Starter

    Joined:
    Jan 27, 2009
    Messages:
    8
    Right, I've gone through your instructions (A massive thanks by the way guys!!!)

    I assume those steps were to show exactly where the problem lies, so I've followed them through.
    I should perhaps have mentioned the lights on the front of the router, all lights are green (power, wlan, and ethernet lan) but the crucial light showing connection to the world wide web is yellow...

    Anyway, here is a copy of the cmd:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\James>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Gerry-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-24-8C-4A-12-BD
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 87.192.32.114(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.192
    Default Gateway . . . . . . . . . : 87.192.32.65
    DNS Servers . . . . . . . . . . . : 62.231.32.10
    62.231.32.11
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{F0446AA3-E470-46C6-B098-B7CDEF3B5
    341}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:57c0:2072::57c0:2072(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 62.231.32.10
    62.231.32.11
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\James>PING 87.192.32.114

    Pinging 87.192.32.114 with 32 bytes of data:
    Reply from 87.192.32.114: bytes=32 time<1ms TTL=128
    Reply from 87.192.32.114: bytes=32 time<1ms TTL=128
    Reply from 87.192.32.114: bytes=32 time<1ms TTL=128
    Reply from 87.192.32.114: bytes=32 time<1ms TTL=128

    Ping statistics for 87.192.32.114:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\James>PING 87.192.32.65

    Pinging 87.192.32.65 with 32 bytes of data:
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.

    Ping statistics for 87.192.32.65:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\James>PING 62.231.32.10

    Pinging 62.231.32.10 with 32 bytes of data:
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.

    Ping statistics for 62.231.32.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\James>PING 62.231.32.11

    Pinging 62.231.32.11 with 32 bytes of data:
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.
    Reply from 87.192.32.114: Destination host unreachable.

    Ping statistics for 62.231.32.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\James>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:
    Request timed out.
    Reply from 87.192.32.114: Destination host unreachable.
    Request timed out.
    Request timed out.

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

    C:\Users\James>PING YAHOO.COM
    Ping request could not find host YAHOO.COM. Please check the name and try again.


    C:\Users\James>PD
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    For a connection to a router you need to use a dynamic connection or else use a valid static IP configuration.

    To configure a dynamic IP address on your Windows Vista or 7 computer:

    1. Click Start.
    2. Select Network, then Network and Sharing Center, and click Manage network connections or Change adapter settings from the list of tasks.
    3. Right click the connection of interest and click Properties.
    4. Select Internet Protocol Version 4 (TCP/IPv4) from the list and click the Properties button.
    5. Select Obtain an IP address automatically.
    6. Select Obtain DNS Server address automatically.
    7. Click OK.
    8. Click Close.

    And if you really have been assigned a static public IP (unusual for residences in the US) you, of course, have to properly configure the WAN section of the router.
     
  6. qwertyui

    qwertyui Thread Starter

    Joined:
    Jan 27, 2009
    Messages:
    8
    Thanks Terry,
    I have tried that both with the original setup (desktop wired directly to internet) and with the new setup (wireless router and the only connection in that folder is the LAN connection...
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    Were you able to get internet access that way? Are you supposed to be using a static IP or a dynamic connection to your ISP?

    I assume you mean the Network Connections window. Were you expecting to find another one?
     
  8. qwertyui

    qwertyui Thread Starter

    Joined:
    Jan 27, 2009
    Messages:
    8
    Hi guys, apologies for the late reply. I called D-Link on the phone and they talked me through it, they were incredibly helpful. I'd love to let you know what the problem was but god knows, I just did what he said...

    Thanks a million guys!
     
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