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Solved: Problem uninstalling Musicmatch Jukebox

Discussion in 'All Other Software' started by CntrlAltDelete, Apr 21, 2006.

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  1. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    I am having a problem deleting Musicmatch Jukebox, which came with my Dell. Before, it worked fine, until summer 2005, when I updated it to Jukebox 10, and it would not start. However, I didn't pay attention to this problem because I do not use this program any longer.
    Only now did I arrive back to this problem, for now that I want to delete it, I cannot.

    Here is what I am seeing when attemting to uninstall it:

    Control Panel errors, as well as errors uninstalling.

    What can I do?

    -Thanks in advance.
     
  2. stantley

    stantley

    Joined:
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    Here are some instructions from MM tech support. If you're not familiar with editing the windows registry, skip that step.

    The following steps will take you through a very thorough uninstall and reinstall of Musicmatch Jukebox:

    Step 1: Make sure all Musicmatch applications are shut down.
    - Close Musicmatch Jukebox.
    - Open the Task Manager (use the CTRL+SHIFT+ESCAPE key-combination on your keyboard.)
    - Click the "Processes" tab.
    - Click the "Image Name" column title to sort the list alphabetically.

    If any of the following applications appear in the list, highlight the application then click the "End Process" button:

    mmjb.exe
    mim.exe
    mimboot.exe
    mmdiag.exe
    mm_Tray.exe
    mm_TDMEngine.exe
    mmjbburn.exe
    mmjblaunch.exe
    mm_server.exe

    Note: Ending a process may take several seconds. You may see a message
    indicating that the application is not responding during this time. This
    is normal. Simply click the "End Now" button if you see this message.

    - Exit the Task Manager.

    Step 2: Uninstall Musicmatch Jukebox using Add/Remove Programs
    - Click the Start button on the Windows taskbar.
    - Click "Control Panel".
    - Click "Add or Remove Programs".
    - Select "Musicmatch Jukebox".
    - Click the "Change/Remove" button.
    - Select "Yes" if you are asked to verify that you want to remove any shared files.
    - Reboot your PC.

    Step 3: Remove any leftover files that were not automatically removed during uninstall.
    - Delete any remaining Musicmatch Jukebox shortcuts from your desktop
    - Close any applications that are currently running on your system.
    This includes any system tray applications (next to the clock on the Taskbar.)
    - Right-click on the Start button.
    - Click "Explore".
    - Navigate to the folder where Musicmatch was installed:

    Example: C:\Program Files\

    - Locate the "Musicmatch" directory, highlight it and press the delete key on your keyboard.
    - Confirm that you want to delete it.
    - Navigate to C:\Program Files\Common Files\
    - Delete the InstallShield folder located.
    - Navigate to the Windows Temp directory

    Example: C:\Documents and Settings\user\Local Settings\Temp

    - Delete the files and folders in the Temp directory. Note: Any files that are in use will not be deleted.
    - Navigate to the application data folder on your hard drive:

    Example: C:\Documents and Settings\user\Local Settings\Application Data\

    - Locate the "Musicmatch" directory, highlight it and press the delete key on your keyboard.
    - Confirm that you want to delete it.

    Note: Replace "user" with your Windows account name. The Local Settings folder is a system folder and may be hidden. To unhide system folders
    follow the instructions at the following URL:

    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/hiddenfiles.mspx

    Step 4: Remove leftover registry entries that were not automatically removed during uninstall.
    - Click the Start button.
    - Click "Run"
    - In the "Open" field type: regedit
    - Click OK.

    The Windows Registry editor should now be open. IT IS VERY IMPORTANT THAT YOU FOLLOW THE NEXT STEPS EXACTLY!

    - In the left window pane you will see six main folders.
    - Click the + next to the "HKEY_LOCAL_MACHINE" folder.
    - Click the + next to the "Software" subfolder.
    - You will see a list of folders in alphabetical order. If a "Musicmatch" folder exists, highlight it then press the delete key on your keyboard.
    - Click "Yes" when you are asked to verify that you want to delete the folder.
    - Close the Windows registry editor.

    - Restart your computer.
     
  3. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    This seems awfly complicated, yet I am willing to do it. Question,

    mmjb.exe
    mim.exe
    mimboot.exe
    mmdiag.exe
    mm_Tray.exe
    mm_TDMEngine.exe
    mmjbburn.exe
    mmjblaunch.exe
    mm_server.exe all have to do with Musicmatch?
     
  4. stantley

    stantley

    Joined:
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    7,063
    Yes they do, but the only ones you probably have running are mim.exe and mmdiag.exe.
     
  5. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    Nevermind the last post, I deleted what I had of those listed, and then went on to remove it in Add/Remove Programs, and it still showed the same errors.
     
  6. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    I had mim.exe mmdiag.exe and mm_Tray.exe
     
  7. stantley

    stantley

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    What are the error msgs are you getting?
     
  8. CntrlAltDelete

    CntrlAltDelete Thread Starter

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  9. stantley

    stantley

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    I clicked on that link and your previous link and got a blank page.
     
  10. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    Really??!!!!!! Errrrrr

    Let me upload to photobucket
     
  11. CntrlAltDelete

    CntrlAltDelete Thread Starter

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  12. stantley

    stantley

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    Ok, I could see your errors. It looks more like a Windows problem than a MM problem. It's saying that control panel is have a problem with netsetup.cpl, which is the Network Setup Wizard. Maybe try opening up Network Setup Wizard and see if you get an error or not, if not cancel out of it and try the uninstall again.
     
  13. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    But, this only happens to Music Match- nothing else

    Now the first error is gone. Its only the other 2.
     
  14. CntrlAltDelete

    CntrlAltDelete Thread Starter

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    Here's another thought, maybe uninstall through Hijack This?
     
  15. stantley

    stantley

    Joined:
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    I'm not sure HijackThis would be the thing to use here, but Ccleaner has an uninstall utility that might work. Another possiblity would be to try to install MM and then try the uninstall again.
     
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