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Solved: Problem upgrading to Service Pack 2 From Service Pack 1

Discussion in 'Windows XP' started by moerules, May 2, 2007.

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  1. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
    54
    Every time I try to download SP2 the computer restarts during the installation, specifically when its making backup files. I got this error signature after the computer rebooted:

    Error signature
    BCCode : 10000050 BCP1 : FFB5A000 BCP2 : 00000000 BCP3 : FFB35EB5
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 768_1

    I have a Widows XP Home edition. any suggestions?
     
  2. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Wow . . waiting this long to upgrade to SP2, there is no telling what all you have going on. See this for how to prepare for SP2.

    Have you run up to date Anti Virus and Anti spyware scans?

    I like to runn ccleaner on a machine that may have junk . . just run the file cleaner, stay away from the "Isues" which "cleans" the Registry.

    You can also download the full version of SP2 here . .it often will install when the Windows Update version will not

    What are the specs of the pc? . .
     
  3. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
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    specs:

    Windows Xp
    version 2002
    SP1

    Pentium(R)4 2.5 GHz

    224 MB of Ram
    hopefully that answers your question. :)
     
  4. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Not a lot of RAM . . XP works best with 512, but that is not the problem with SP2 upgrade . . have you run cleaning tools?
     
  5. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
    54
    yeah, spyware/malware programs:

    Spybot S and D
    SuperAntiSpyware
    Ad-aware
    HiJackThis
    Anti-virus (from Telus)
    Yahoo! Anti-spy
     
  6. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
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    10,254
    Run ccleaner also to get rid of any trash in the system.
     
  7. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
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    okay :) Thanks
     
  8. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
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    Also check the manufacturers website for a BIOS update for SP2
     
  9. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
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    wow it deleted around 1300 MB worth of stuff. :)
     
  10. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
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    It still restarts when i open the file you told me to download (Upgrade to SP2 file). Hmmm... I wonder what the problem might be...
     
  11. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Run this and wait for a HijackThis expert with the gold shield to help you with the diagnose and repairing

    To download HJTsetup.exe from SpyKiller To Download HijackThis go to the following at the File Repository
    Click on the button for Download to the right of HijackThis Self Installer:

    http://www.thespykiller.co.uk/files/HJTsetup.exe

    Save the file to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\HijackThis.
    Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialog box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
    Come back here to this thread and Paste the log in your next reply. DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
    A security expert with a gold shield to the right of their name should take a look at your log - please be patient.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    Make sure your antivirus program(if you have one installed) is not running in the background while you're trying to install the SP2 upgrade.

    Make sure the buildup of temp/junk files and the buildup of spyware and other "nasties" are cleaned out before you start.

    Definitely add another 256 MB of RAM at a later date.

    Post a HijackThis log as advised.

    -------------------------------------------------------------------------------------
     
  13. moerules

    moerules Thread Starter

    Joined:
    Apr 28, 2007
    Messages:
    54
    here is the HiJackthis Log:

    Logfile of HijackThis v1.99.1
    Scan saved at 9:13:48 PM, on 02/05/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\brsvc01a.exe
    C:\WINDOWS\System32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVPersonal\AVWUPSRV.EXE
    C:\WINDOWS\system32\Brmfrmps.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\BRMFRSMG.EXE
    C:\WINDOWS\System32\WgaTray.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\TELUS\TELUS Security service\Freedom.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\pasystem\pasystem.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Web Assistant - {04DCB78C-AB45-83AD-A86A-6DFB90277939} - C:\Program Files\psquery\psquery.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\TELUS\TELUS Security service\pkR.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\TELUS\TELUS Security service\FreeBHOR.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TELUS Security service] "C:\Program Files\TELUS\TELUS Security service\Freedom.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PaSystem] "C:\Program Files\pasystem\pasystem.exe"
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/installers/TestGenXInstall.cab
    O16 - DPF: {4FE89055-5300-469E-AFAD-DEB3181EDE76} (PearsonAsstX Control) - http://asp.mathxl.com/applets/PearsonInstallAsst.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1167618455069
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://webgames.d.tmsrv.com/c=c035b...ease/popcap/wg_bejeweled2/popcaploader_v6.cab
    O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
    O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
    O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    This log entry is a problem:

    O2 - BHO: Web Assistant - {04DCB78C-AB45-83AD-A86A-6DFB90277939} - C:\Program Files\psquery\psquery.dll

    Go to this site and paste in the string of numbers and letters(without the brackets) and it'll tell you what it is.

    -------------------------------------------------------------------------------------
     
  15. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Have you checked your manufacturers website for a BIOS update for SP2?
     
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