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Solved: Problem with MS Office and New User Account

Discussion in 'Business Applications' started by Tabvla, May 8, 2008.

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  1. Tabvla

    Tabvla Thread Starter

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    OS : XP Pro SP2 with April updates
    Software : Microsoft Office Professional 2003 with all updates

    I created a new user on this machine. All programs seem to be working as expected with the new user account, except Microsoft Office.

    When I try to open any of the MSO programs (Word, Excel, Outlook... ) a message box opens reading "Preparing to install..." After about 30 secs the error message as per the attached screenshot appears.

    One would assume that the installer is looking for the original CD. However, there are 2 problems with this assumption - firstly there is no drive on this computer designated as U: and secondly the CD light does not come on so it is not attempting to access the CD drive.

    There is an Administrator account and another user account on this machine. Both of these can access MS Office without any problems so it is setup for all users.

    Any suggestions would be appreciated.

    TiA

    T.
     

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  2. Tabvla

    Tabvla Thread Starter

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    The "solution" to this problem is quite annoyingly simple :(

    For anyone else who may experience this issue do the following: -

    1. Login as the Administrator
    2. Change the New User account from Limited to Administrator
    3. Logout and Login as the New User
    4. Run any of the MS Office apps e.g. Word
    5. When the error message now appears it will give you the option to change the drive letter
    6. Change the drive letter to the letter of the CD drive
    7. Insert the MS Office CD
    8. The installer will now run
    9. Logout and Login as the Administrator
    10. Change the New User account back to Limited
    11. Logout and Login as the New User
    12. MS Office should now work as normal.

    What an absolute pain in the......

    It is not the fact that you have to do this that is a pain, but rather that the error message is so unhelpful. If the message said "You do not have enough priveledges to complete this operation, please login as an Administrator.... " Then we would know what to do and not waste precious hours..... :(

    T.
     
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