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Solved: Problem with thomson tg782t modem router

Discussion in 'Networking' started by jordanfuchs, Apr 30, 2010.

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  1. jordanfuchs

    jordanfuchs Thread Starter

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    Hey guys,

    ok so i recently upgraded our modem because the old one was crapping out all the time, it was just old. So we got a new one through telstra, the thomson tg782t and it worked fine. We had 3 laptops, 2 iphones, and an ipod touch all being able to connect, although in the last week or so.. nothing can connect wirelessly? we thought it might just be a faulty or defective modem, since it was only 2 months old it was still under warrenty.so we got it replaced through telstra once again free of charge, the new one came and we had the same problem. Can anyone think of what might be causing this problem?

    Thanks in advanced,
    Jordan Fuchs
     
  2. JohnWill

    JohnWill Retired Moderator

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    Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  3. jordanfuchs

    jordanfuchs Thread Starter

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    here you go, my network is the BigPond95E8B7 one.
     

    Attached Files:

  4. TerryNet

    TerryNet Terry Moderator

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    Can you connect with the router's encryption off? If so, try WPA2-PSK TKIP (instead of AES). I'm not suggesting that AES shouldn't work, just trying to collect data.
     
  5. jordanfuchs

    jordanfuchs Thread Starter

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    naah. i cant connect with encryption off, when i turn the encryption off, the little wireless light on the the router actually turns red. im completely stumped, any suggestions you might have ?
     
  6. TerryNet

    TerryNet Terry Moderator

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    Try channel 11. (Maybe there is an undetected network or a 2.4 GHz cordless phone.)

    And the meaning of the red LED is that the wireless is unsecured or something else?
     
  7. jordanfuchs

    jordanfuchs Thread Starter

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    i think i just fixed it. i changed the channel to 11 and my mum and my laptops both conected instantly, im actually posting this through the wifi. Thanks heaps for all your help guys. ill give it a few days before saying its solved, but fingers crossed. Thanks !
     
  8. TerryNet

    TerryNet Terry Moderator

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    Re-enable the encryption. :)
     
  9. jordanfuchs

    jordanfuchs Thread Starter

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    thankyou everyone for your help, problem solved, much appreciated.
     
  10. TerryNet

    TerryNet Terry Moderator

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    You're welcome. :) Glad we could help.
     
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