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Solved: Problems internet browsing & some other problems

Discussion in 'Windows 8' started by preet_kumar, Jan 29, 2015.

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  1. preet_kumar

    preet_kumar Thread Starter

    Joined:
    May 25, 2004
    Messages:
    194
    I have dell inspiron 14 notebook; os windows 8.1
    I have been having several problems.

    During browsing:
    1) the page freezes; or other pages open asking for downloading and installing some
    program, and I have to keep on closing that page and clicking on "leave this page".
    One unwanted site gives a message that the computer is infected, and that tab cannot even be
    closed by task manager. I had to add the desired sites (including Tech support guy) to 'compatability view list' in order to stay on those tabs. .


    This has only been happening for a couple of months. I shall appreciate getting help on this problem.
    2) I have wireless mouse. Sometimes the mouse just stops working; an intermittent failure of wireless communicqtion.

    3) Some programs that I no longer use, cannot be uninstalled.

    I shall be thankful for help with these problems.

    Thanks,
    Preet

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 6010 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
    Hard Drives: C: Total - 467769 MB, Free - 426608 MB;
    Motherboard: Dell Inc., 01Y1W0
    Antivirus: AVG AntiVirus Free Edition 2013, Disabled
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please download AdwCleaner.

    • Double-click the adwcleaner.exe to run the tool.
    • Click Scan.
    • When the scan is finished, click Clean.
    • When the cleaning process is over, click Report and a Notepad window will be opened.
    • Please post the contents into your next reply.
    -----------------------------------------------------------------------

    Please download and run the free Malwarebytes Anti-Malware.
    • Select the language and click OK.
    • Accept the agreement.
    • Make sure the Enable the Free Trial box is deselected and the Launch Malwarebytes Anti-Malware box is selected, and then click on Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Scan Now.
    • The scan may take some time to complete, so please be patient.
    • When the scan is completed, click on Quarantine All.
    • Click on Copy to Clipboard.
    • Paste the contents into your next reply.
    • You may be prompted to restart the computer instead, to complete the removal process.
    • If indeed prompted, upon restart, launch Malwarebytes Anti-Malware again and select History.
    • Double-click on the last scan done, then on Copy to Clipboard.
    • Paste the contents into your next reply.
     
  3. preet_kumar

    preet_kumar Thread Starter

    Joined:
    May 25, 2004
    Messages:
    194
    Dear Phantom010
    Thanks. It seems that windows defender and windows firewall are not adequate
    protection against malware. Is that the case?
    Preet
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    That's not what I'm saying. They protect against certain types of malware. No anti-malware solution can protect you against everything. That's why I'm kindly asking you to run both tools from my first post. :)
     
  5. preet_kumar

    preet_kumar Thread Starter

    Joined:
    May 25, 2004
    Messages:
    194
    Dear Phantom010,
    Thanks. Below is malware scan results:
    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 1/30/2015
    Scan Time: 11:06:43 AM
    Logfile: malwarescan.txt
    Administrator: Yes

    Version: 2.00.4.1028
    Malware Database: v2015.01.30.05
    Rootkit Database: v2015.01.14.01
    License: Trial
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Self-protection: Disabled

    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: preet.gillkumar

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 361673
    Time Elapsed: 11 min, 18 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 1
    PUP.Optional.Conduit.A, C:\Program Files (x86)\ORBTR\orbiter.dll, Delete-on-Reboot, [9cf143bacabf0b2bb9201aad7a878977],

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 119
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\SearchProtect, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\SearchProtect\bin, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\SearchProtect\rep, Quarantined, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\bin, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\Consent, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall, Delete-on-Reboot, [a1ec9469533657df5f5ac422986c639d],
    PUP.Optional.SearchProtect.A, C:\Program Files (x86)\SearchProtect\UI\rep, Quarantined, [a1ec9469533657df5f5ac422986c639d],
    Rogue.Multiple, C:\ProgramData\2355320829, Quarantined, [85087b82a8e1f73f9cd630062dd6817f],
    Rogue.Multiple, C:\ProgramData\3856723313, Quarantined, [d6b757a6acdd48ee9ed458de07fcad53],
    PUP.Optional.TopArcadeHits.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}, Quarantined, [bbd26a939eeb063051bee95d54af20e0],
    PUP.Optional.TopArcadeHits.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome, Quarantined, [bbd26a939eeb063051bee95d54af20e0],
    PUP.Optional.TopArcadeHits.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome\content, Quarantined, [bbd26a939eeb063051bee95d54af20e0],
    PUP.Optional.TopArcadeHits.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\skin, Quarantined, [bbd26a939eeb063051bee95d54af20e0],
    PUP.Optional.MixiDJToolbar.A, C:\Program Files (x86)\MixiDJ_V45, Quarantined, [d3ba4eafa1e8b4824e15b19619ea5ca4],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\CacheIcons, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\AddedAppDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\DefualtImages, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\DetectedAppDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\EngineFirstTimeDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\NewSearchProtectorDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\NewSearchProtectorDialog\images, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorBubbleDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorBubbleDialog\images, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorDialog\Images, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorRetakeoverDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\SearchProtectorRetakeoverDialog\Images, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\ToolbarFirstTimeDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\ToolbarFirstTimeDialog\images, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\ToolbarUntrustedAppsApprovalDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\UntrustedAddedAppDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\UntrustedAppApprovalDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Dialogs\UntrustedAppPendingDialog, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\EmailNotifier, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\ExternalComponent, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Logs, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\MyStuffApps, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\plugins, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}\3.6.12, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}\3.6.12\bin, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\RadioPlayer, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\AppsMetaData, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\DynamicDialogs, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\ToolbarHiddenLogin, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\ToolbarHiddenSettings, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\ToolbarLogin, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_CT3298581\ToolbarSettings, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_en, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.MixiDJToolbar.A, C:\Users\preet.gillkumar\AppData\LocalLow\MixiDJ_V45\Repository\conduit_CT3298581_en\ToolbarTranslation, Quarantined, [602d5aa337528da954e277d28d7606fa],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect, Delete-on-Reboot, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect\SearchProtect, Delete-on-Reboot, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect\SearchProtect\rep, Delete-on-Reboot, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect\SearchProtect\STG, Quarantined, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect\UI, Quarantined, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.SearchProtect.A, C:\Users\preet.gillkumar\AppData\Local\SearchProtect\UI\rep, Quarantined, [49446895731671c5b9ae75e6857e03fd],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected], Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\chrome, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\chrome\content, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\extensionData, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\locale, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\locale\en-US, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.CrossRider.A, C:\Users\preet.gillkumar\AppData\Roaming\Mozilla\Firefox\Profiles\dcoepn52.default\extensions\[email protected]\skin, Quarantined, [b6d717e6e3a6c07607adfc68b35005fb],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\CacheIcons, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\AddedAppDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\DefualtImages, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\DetectedAppDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\EngineFirstTimeDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\NewSearchProtectorDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\NewSearchProtectorDialog\images, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorBubbleDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorBubbleDialog\images, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorDialog\Images, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorRetakeoverDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\SearchProtectorRetakeoverDialog\Images, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\ToolbarFirstTimeDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\ToolbarFirstTimeDialog\images, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\ToolbarUntrustedAppsApprovalDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\UninstallDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\UntrustedAddedAppDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\UntrustedAppApprovalDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Dialogs\UntrustedAppPendingDialog, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\EmailNotifier, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\ExternalComponent, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Logs, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\MyStuffApps, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\plugins, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}\3.6.12, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\plugins\{5E1360DC-8FA8-40df-A8CD-FC3831B3634B}\3.6.12\bin, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\RadioPlayer, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\AppsMetaData, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\DynamicDialogs, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\ToolbarHiddenLogin, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\ToolbarHiddenSettings, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\ToolbarLogin, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\ToolbarSettings, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_CT3289847\ToolbarTranslation, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_en, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Users\preet.gillkumar\AppData\LocalLow\WhiteSmoke_New\Repository\conduit_CT3289847_en\ToolbarTranslation, Quarantined, [7716de1fbccdfc3ac837cda32cd7847c],
    PUP.Optional.WhiteSmoke.A, C:\Program Files (x86)\WhiteSmoke_New, Quarantined, [f796837a7f0aac8ae21e1d54b350e51b],
    PUP.Optional.VOPackage.A, C:\Users\preet.gillkumar\AppData\Roaming\VOPackage, Quarantined, [6825c33ad9b0af8729d247331fe429d7],
    PUP.Optional.VOPackage.A, C:\Users\preet.gillkumar\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\VOPackage, Quarantined, [0d8027d6cbbecb6bbf3dc8b2748fca36],

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)

    Thank you very much. The 2 antimalware programs resolllved most of the problems
    in browsing, One problem remains: " Sudoku" in Washington post starts.but then just freezes before displaying the "game board".

    Preet
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    That's a Flash game. Do you have the latest Adobe Flash Player?
     
  7. preet_kumar

    preet_kumar Thread Starter

    Joined:
    May 25, 2004
    Messages:
    194
    Dear Phantom 010,
    In windows 8.1, Flashplayer is integrated with Internet explorer. Moreover it used
    to load and work, a few days ago in Internet explorer. The game also loaded in Firefox.

    Preet
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    That's true. I wasn't thinking about that. However, do make sure you have the latest Windows updates.
     
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