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Solved: Problems uninstalling program

Discussion in 'Windows Vista' started by Rosalyn2, Oct 29, 2011.

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  1. Rosalyn2

    Rosalyn2 Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 1916 Mb
    Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i , 128 Mb
    Hard Drives: C: Total - 292403 MB, Free - 212139 MB; D: Total - 12838 MB, Free - 1742 MB;
    Motherboard: FOXCONN, Irvine, HP P/N, ULSJ84600416
    Antivirus: Norton Internet Security, Updated and Enabled

    I am trying to uninstall Firefox but when I click uninstall it says do I want to restart my computer to complete installation of a previous version of Firefox. I have done this and still can't uninstall firefox - this same box keeps popping up.
     
  2. PrariedogHearder

    PrariedogHearder Banned

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    Hit start>computer>c:>programfiles>Find firefox folder and right click nd delete from there then delete it by using the normal method.Just open task manager and stop the firefox process if it is running.
     
  3. Elvandil

    Elvandil

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    Messages:
    51,988
    The majority of Firefox's files are not located in the Program Files folder. Deleting that will simply leave a mess. Uninstall it the correct way. If an uninstaller is broken, then the best way to repair it is to reinstall exactly the same version. That will repair the uninstaller so that it can be removed normally.
     
  4. Rosalyn2

    Rosalyn2 Thread Starter

    Joined:
    Oct 29, 2011
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    Thanks guys, everything seems OK now.
     
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