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Solved: Problems with DVD rewriter

Discussion in 'Hardware' started by Cherskiy, Nov 11, 2007.

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  1. Cherskiy

    Cherskiy Thread Starter

    Joined:
    Sep 28, 2007
    Messages:
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    Trying to install an LG DVD Rewriter on my PC. However, it doesn't seem to be recognised and Device Manager has the following error message regarding the hardware:

    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

    Can anyone assist me? :)

    Thanks in advance,

    Graeme
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Try this first, it may or may not work:

    Code 19
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)
    Recommended resolution

    A registry problem was detected.

    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:

    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

    http://support.microsoft.com/kb/310123
     
  3. ~Candy~

    ~Candy~ Retired Administrator

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    Messages:
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    If that doesn't work, then open the system registry, navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Delete the keys named UpperFilters and LowerFilters and reboot.
     
  4. Cherskiy

    Cherskiy Thread Starter

    Joined:
    Sep 28, 2007
    Messages:
    33
    First solution worked, cheers - another successful 'fix' for the TSG Forum! (y) :)

    Graeme
     
  5. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
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    103,706
    You're welcome. You can mark the thread solved using the THREAD TOOLS drop down menu :)
     
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