Solved: Problems with flash player!!!

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

KingPin1000

Thread Starter
Joined
Mar 19, 2006
Messages
166
Hi, my friend has a problem and she uses firefox browser. She clicked on some image online and a message appeared "It is recommended you update flash too the latest version too view this page please update too continue" When she clicked on OK another box appears saying "You have chosen too open setup.exe which is Binary File 934kb from http://gc19h7x.09d3th37x.com"...not sure what this is or address typed correctly but she than downloaded current flashplayer and nothing changed..still same thing. One thing i did notice was under her add remove programs it didnt show a Adobe Flash Player 16 Active X..is it suppose too when u download the current flash player version? And if not...can the flash player still function properly? She than somehow downloaded the active x seperately..not sure if it was the correct one but it didnt change anything..what should she do now too correct this problem?
She has an older dell computer with a windows vista ultimate operating system...any help is greatly appreciated...thankyou!!
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,583
Mozilla Firefox uses a flash player plug-in
Please see this
https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games


carry out the test please using the info on this page
https://support.mozilla.org/en-US/k...e-and-troubleshoot-problems#w_troubleshooting


If it does not pass that test then go back and install the Firefox plug-in


I very much doubt that the reported URL address for the download is correct.


I would suggest that your first course of action is as outlined above including checking on Firefox as explained that the flash player plug-in is not disabled and indeed what other flash plug ins are shown


I would also enquire from your friend as to whether there is anything else amiss with the operation of the computer - such as not being able to access her AV - restore points or her home page having been changed


It may also help to know what website this image was on and then ascertain the reputation of this website


A flash player plug-in is not shown on Control Panel - programs and features - or whatever it is called in Vista -


Finally for this post - it is as I am sure you know and certainly good advice for your friend NEVER to click OK on such messages that appear from websites that are of an unknown quantity
You could be agreeing to the installation of all manner of problems
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Save the installer on your computer. Close your browser. Run the installer.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
You're friend's computer has likely been infected. The only place where you should install Flash is from the Adobe website. Never click on that type of message, especially if you know you already have Flash on your computer.
 

KingPin1000

Thread Starter
Joined
Mar 19, 2006
Messages
166
She had adobe flash player from adobe website when that message appeared...thats what is strange. She than uninstalled it and downloaded it again from adobe website but it didnt change...so i wonder what is infected on her computer..and if so what can she do too find out what it is and get rid of it.
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,583
Indeed as I said

Finally for this post - it is as I am sure you know and certainly good advice for your friend NEVER to click OK on such messages that appear from websites that are of an unknown quantity
You could be agreeing to the installation of all manner of problems
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,583
are you with this computer NOW and

I would also enquire from your friend as to whether there is anything else amiss with the operation of the computer - such as not being able to access her AV - restore points or her home page having been changed
 

KingPin1000

Thread Starter
Joined
Mar 19, 2006
Messages
166
im not at her home right now..im using my computer. All i know is her computer runs very slow for a real long time which could be anything...not necessarly from what just happened
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,583
Antivirus and troubleshooting is not practical until you are with the computer
When you can arrange that I will be more than pleased to continue
 

KingPin1000

Thread Starter
Joined
Mar 19, 2006
Messages
166
With you being in the UK its hard for you too be online same as me or vice versa...at same time. I was on her computer today but you cant even log into this site for example..same message about updating flash player keeps on popping up..and you cant go anywhere on the internet without this happening...so it looks like she has some kind of virus...or malware or something else.. What programs or software can detect this and get rid of it? She has AVG antivirus free edition 2015 but they can only get rid of so much. Help!!! from anybody is greatly appreciated...thanks in advance!
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top