my mom's laptop is a windows7. a box popped up while she was playing an online game. it was a computer alert. she didnt read it. she did see part of it tho. She knows the part she clicked said project only. now her screen is black and we can't figure it out. we tried hitting escape and then we tried contol-alt-delete thinking it would bring up the task manager. it didnt the screen stayed black so we tried just shutting down the computer and restarting it.. nothing has worked. is there anyway to fix it?