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Solved: Proxy Settings in IE 10

Discussion in 'Web & Email' started by nuyawker, Feb 5, 2013.

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  1. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 5939 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
    Hard Drives: C: Total - 702573 MB, Free - 656015 MB;
    Motherboard: Acer, Aspire V5-571P
    Antivirus: Windows Defender, Disabled

    Don't know why Windows Defender is listed as "DIsabled", it isn't. It is active and working.

    My problem is with Internet Explorer 10. The"proxy" box in IE10 - Tools - IE Settings, Connections, LAN Settings keeps getting checked without any input from me. It can happen while I'm on the internet, while I'm reading the news, etc etc. There is no logical sequence of things that I do that causes the box to be checked. It just seems to happen randomly. If there is anyone out there who knows how to resolve this problem, I'd be thrilled to hear from them. This is a real pain the butt.
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Other than the box being checked, are there actually proxy server settings inside?
     
  3. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
    14
    Yes, the following info applies when the box is checked:
    HTTP 127.0.01 Port 16110
    Secure 127.0.0.1 Port 16110
    Of course, If I uncheck the box, the settings "go away"
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    I don't know much about Windows 8 yet, but I'd say there's a program on your computer causing those proxy changes.

    Do you have a Nanosat Free to Air FTA receiver (Nano Premium, Lite...) connected to your computer (satellite Internet?) ? Or, using isatellitelink?
     
  5. TerryNet

    TerryNet Terry Moderator

    Joined:
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    69,552
    It's a communication problem between Windows 8 and TSG SysInfo. No estimate on a fix date.
     
  6. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
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    I am connected to the Internet by a "WiFi" modem supplied by my ISP Time Warner. Don't know anything about the program mentioned in your reply.
    I've noticed that there are other people with the same problem. I've "googled" this and found other forums that have tried to fix this problem but so far none have been able to resolve this.The only thing attached to this computer is a Canon Printer but that couldn't be the cause because it happens even when the printer isn't attached. In fact, turning on the laptop this morning did not include having to uncheck the proxy box for the first time in weeks.
    Any suggestions, short of re-installing Windows 8, would be welcome.
    Thanks guys for taking the time to try to resolve this problem
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    I don't see any other reason to use port 16110. Why would that port be used in your proxy settings is beyond me.

    You can still browse with it?
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    I have no idea if this will work on Windows 8, since the program hasn't been updated in a long time. However, if it does, it could give us the clues we need to get to the bottom of this. Worth a shot:


    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply. Do not attach it.

    6- Do not "Fix" anything unless advised to do so.




     
  9. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
    14
    Here is the "Hijack This" file I ran last evening. Hope it provides a clue!!!

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:57:20 AM, on 2/5/2013
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v10.0 (10.00.9200.16453)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Acer Incorporated\HID Monitor\HIDMonitor.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\CyberLink\MediaEspresso\DeviceDetector\DeviceDetector.exe
    C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuBrowserIEAgent.exe
    C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuEmailOutlookAgent.exe
    C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe
    C:\Program Files (x86)\Microsoft Office\Office10\OUTLOOK.EXE
    C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Arnie Grossman\Downloads\HijackThis (1).exe
    C:\Windows\sysWow64\SearchProtocolHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msnbc.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:16110;https=127.0.0.1:16110
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: LastPass Vault - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O4 - HKLM\..\Run: [Dolby Advanced Audio v2] "C:\Dolby PCEE4\pcee4.exe" -autostart
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
    O4 - HKCU\..\Run: [2F8153FC0DD235AD6C0E11ABFA0B883A15394A37._service_run] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=service
    O4 - HKUS\S-1-5-18\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')
    O4 - Global Startup: Acer Backup Manager Tray.lnk = C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
    O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
    O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O9 - Extra 'Tools' menuitem: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: EgisTec Ticket Service - Egis Technology Inc. - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe
    O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer Power Management\ePowerSvc.exe
    O23 - Service: MR APP Event Service (EventService) - Unknown owner - C:\Program Files (x86)\MR APP\MRAPP.Event.Service.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
    O23 - Service: Dritek RF Button Command Service (RfButtonDriverService) - Dritek System INC. - C:\Windows\RfBtnSvc64.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Qualcomm Atheros\Ath_WlanAgent.exe

    --
    End of file - 11440 bytes
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    1- Run HijackThis again.

    2- Click on Open The Misc Tools section from the Main Menu.

    3- Click on Open Uninstall Manager.

    4- Click on Save list...

    5- Save the text file to the desktop.

    6- Copy and paste the log from Notepad into your next reply.
     
  11. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
    14
    Here is the info you asked for:
    Acer Backup Manager
    Adobe Reader XI (11.0.01)
    Backup Manager v4
    CyberLink MediaEspresso 6.5
    CyberLink MediaEspresso 6.5
    Dolby Advanced Audio v2
    Easy Media Player 1.1.12
    eBay Worldwide
    e-Rewards Notify
    Google Chrome
    Google Earth
    Google Earth Plug-in
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    HID Monitor
    HiJackThis
    Identity Card
    Intel(R) Management Engine Components
    Intel(R) Processor Graphics
    Intel(R) Rapid Storage Technology
    Intel(R) SDK for OpenCL - CPU Only Runtime Package
    Java 7 Update 11
    LastPass(uninstall only)
    Launch Manager
    Live Updater
    Malwarebytes Anti-Malware version 1.70.0.1100
    Microsoft Office XP Professional with FrontPage
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual Studio 2005 Tools for Office Runtime
    MyWinLocker 4
    MyWinLocker Suite
    MyWinLocker Suite
    NTI Media Maker 9
    Office Addin
    Qualcomm Atheros WiFi Driver Installation
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Realtek PCIE Card Reader
    Shredder
    Visual Studio 2005 Tools for Office Second Edition Runtime
    Visual Studio Tools for the Office system 3.0 Runtime
    Visual Studio Tools for the Office system 3.0 Runtime
    Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258)
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Press the Windows key + R to open a Run box.

    Type regedit

    Press Enter.

    Browse to:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

    In the right-pane, double-click ProxyServer.

    Delete the value (http=127.0.0.1:16110;https=127.0.0.1:16110).

    Also double-click ProxyEnable and set value to 0.


    Close the registry editor and check IE10 again.


    If no change, reboot the computer and check again.
     
  13. nuyawker

    nuyawker Thread Starter

    Joined:
    Jan 31, 2003
    Messages:
    14
    Did exactly as you suggested. The "Proxy" box was not checked which is a good sign. Will let you know if it occurs again and then we can take it from there.
    I really want to thank you for taking your time to help me. There aren't many cases where that happens. I've been around a long time and this is one of only a small number of times where a total stranger has taken their time to help another.
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    I don't see any software on your computer that could account for those proxy server settings. Besides, 127.0.0.1 is your computer.

    However, malware will use that to bypass antivirus/firewall filters and redirecting to it. In this case, we're seeing port 16110. This port is never used for anything that I know of. In my opinion, your computer has been infected in the past, or still is.

    If it still is, the proxy settings will likely be changed again, maybe at next reboot.

    They may not return either, but I'm still puzzled about what could have changed those proxy settings.

    If you wish, you can ask a malware removal specialist's advice. To do so, please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. The malware removal experts are very busy! You should get an answer within the next 48 hours.
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Another thing that would help us determine what's using that port 16110 is a program like TCPView.

    It doesn't need to be installed. Only run the program's executable.

    In the Local Port column, look for port 16110.

    In the Process column, note the process(es) using that port 16110.

    In the Remote Address column, note the remote address.


    If you wish, simply click File > Save As...

    Save to the desktop. This will create a text file on your desktop which you'll be able to attach to your next post.
     
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