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Solved: Qaurantine items- CAUSES DEFAULT GATEWAY??..CANNOT ACCESS NET!

Discussion in 'Networking' started by SUSANLIEU, Oct 6, 2008.

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  1. SUSANLIEU

    SUSANLIEU Thread Starter

    Joined:
    Oct 6, 2008
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    Hi, i recently got a CA Internet Security Suite v.2007..
    On the day b4 the wireless net connection problem.. I had scanned the system checking for viruses and had quarantined all the items after having to download off limewire .. I also deleted all these items mistakenly..hmm i dont know why..?? The following day when i tried to open the web page it simply says adddress not found.. i also tried connecting through msn and the troubleshooter suggests i have a default gateway.. (gateway is offline) How do i get it online? I viewed my internet connections and they are all fine and correct...With the other PCS and one laptop wireless connection works- web pg displays.. I dont noe how to fix this problem as it never had happened before.. I did uninstall the CA program and thought it could help .:mad:. Can any1 please leave some suggestions ?? I really need help!
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    What version and patch level of Windows are you using? Does a wired connection work to this machine?

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. SUSANLIEU

    SUSANLIEU Thread Starter

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    Messages:
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    oKAY.. ive done exactly what u told me to do.. Here it is:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : administrator9
    Primary Dns Suffix . . . . . . . : greenris.local
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : greenris.local

    Ethernet adapter Wireless Network Connection 5:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link Wireless G DWA-110 USB Adapte
    r
    Physical Address. . . . . . . . . : 00-1E-58-A9-85-4C
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 198.142.0.51
    203.2.75.132
    Lease Obtained. . . . . . . . . . : Tuesday, October 07, 2008 6:35:11 PM

    Lease Expires . . . . . . . . . . : Tuesday, October 07, 2008 8:35:11 PM


    C:\Documents and Settings\Administrator>
     
  4. SUSANLIEU

    SUSANLIEU Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
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    CAN SOMEOME PLZ HELP???
    All i did was a scan and quarantined AND deleted all the files ... NX day i couldnt connect to the net ... web page says Address not found.. through MSN the troubleshooter says default gateway ..?? Im not sure if ive deleted files relating to access the net?? ...here is my IPCONFIG details...
    ----------------------------------------------------------------------
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : administrator9
    Primary Dns Suffix . . . . . . . : greenris.local
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : greenris.local

    Ethernet adapter Wireless Network Connection 5:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link Wireless G DWA-110 USB Adapte
    r
    Physical Address. . . . . . . . . : 00-1E-58-A9-85-4C
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 198.142.0.51
    203.2.75.132
    Lease Obtained. . . . . . . . . . : Tuesday, October 07, 2008 6:35:11 PM

    Lease Expires . . . . . . . . . . : Tuesday, October 07, 2008 8:35:11 PM


    C:\Documents and Settings\Administrator>

    ------------------------------------------------------------------------
    This is the first time i used that CA security suite thiny..to scan stuff..and NOW ive unistalled that program BUT still no helpppp!><
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.
     
  6. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,418
    I've merged your threads, please do not post multiple threads for the same issue.
     
  7. SUSANLIEU

    SUSANLIEU Thread Starter

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    Oct 6, 2008
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    sworii.. i really dun understand this .. so do i type both of those commands in separate lines ?? eg.. netsh int ip reset reset.log
    netsh winsock reset catalog
    After having to dothat, do i press enter?
    And how do i reboot the sytem? Can u please explain in detail ..i really confused!!
     
  8. SUSANLIEU

    SUSANLIEU Thread Starter

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    And do i hafto reboot the system?? Is that the only option at the moment?
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You type the commands one at a time followed by the Enter key. Yes, you have to reboot the system.
     
  10. SUSANLIEU

    SUSANLIEU Thread Starter

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    OK, now how do i reboot the system because ive never done this before.
    ?
     
  11. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    Reboot = Restart.

    Start, Turn Off Computer, Restart.

    I'm sure you have done this before. :D
     
  12. SUSANLIEU

    SUSANLIEU Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
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    Hi.. Ive done exactly what u told me to do.. However i still have trouble connecting to the net.. After resetting and then restarting my web page said 'address not found' and the msn troubleshooter had default gateway.. ><

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>netsh int ip reset reset.log


    C:\Documents and Settings\Administrator>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the machine in order to complete the reset.


    After resetting and restarting ..heres the IPCONFIG..
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : administrator9
    Primary Dns Suffix . . . . . . . : greenris.local
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No DOES this have to be enabled?
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : greenris.local

    Ethernet adapter Wireless Network Connection 5:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link Wireless G DWA-110 USB Adapte
    r
    Physical Address. . . . . . . . . : 00-1E-58-A9-85-4C
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 198.142.0.51
    203.2.75.132
    Lease Obtained. . . . . . . . . . : Friday, October 10, 2008 4:12:38 PM
    Lease Expires . . . . . . . . . . : Friday, October 10, 2008 6:12:38 PM

    C:\Documents and Settings\Administrator>
     
  13. Pollex

    Pollex

    Joined:
    Oct 10, 2008
    Messages:
    34
    Goto your command prompt:
    Type: ipconfig /release <enter>
    Type: ipconfig /renew <enter>
    Type: ipconfig /flushdns <enter>
    Type: ipconfig /registerdns <enter>

    Also, do you have "Automatically Detect settings" setup in your Internet Explorer (Tools->Settings->Connections->Settings + LAN settings) ?

    If this doesn't work, try deleting your wireless connection that you have setup, and remake it. I did this last night to fix a friends issue that was VERY similar.
     
  14. SUSANLIEU

    SUSANLIEU Thread Starter

    Joined:
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    Messages:
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    Hi.. ive typed the commands and pressed enter each time i did ..there was one command: ipconfig /renew >when i pressed enter this one it stated 'An error occured while renewing interface wireless Network connection 5 unable to contact your DHCP server. Request has timed out.'
    When i had the connection problem i unistalled my D-Link wireless connection and reinstalled howeve this did not work....In my IPCONFIG details above where it says> IP Routing Enabled: NO
    Is it meant to be enabled?? And i pretty sure the net connection problem was due to the CA security suite having to quarantine and deleting all the files after downloading off limewire the day b4.. Thas when it all started.. ><But ive unistalled that program few wks ago but still no help..
     
  15. Pollex

    Pollex

    Joined:
    Oct 10, 2008
    Messages:
    34
    The routing does not need to be enabled.

    Have you installed all your latest drivers for your router/adapters available for those troubled products?

    -----------------------------------

    And this is something simple that TerryNet suggested:
    First I suggest unplugging/shutting down everything, then plug in modem first, router second, and then boot your computer.

    Try all the different LAN ports on the router; and make sure you are using good cables.

    ---------------------------
    Also, have you tried a system restore to go back to the point your system was at before the problems occurred? That's kind of a last ditch effort, due to the fact that all other changes made will also be set back.
     
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