anychance its switched off - the laptop will have a switch or a combination of FN and F keys to toggle wireless on/off
try a tcp/ip reset - see below
post and ipconfig /all - see below
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
We would like to see the results from an
ipconfig /all - post back the results in a reply here.
This should also work for windows 8
Hold the
Windows key and press
R, then type
CMD then press
Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose
Edit -
Select all
all the text will now be highlighted
Next
From the notepad menu - choose
Edit -
Copy
Now go back to the forum - goto the reply and then right click in the reply box and
paste the results.
The results from the notepad should now appear in the forum reply.
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TCP/IP stack repair options for use with Vista/Windows 7
Start> Programs> Accessories> and
right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):
In the command prompt window that opens, type the following commands:
Note: Type only the text in bold and red for the following commands.
Reset WINSOCK entries to installation defaults:
netsh winsock reset catalog and press
enter
Reset IPv4 TCP/IP stack to installation defaults.
netsh int ipv4 reset reset.log and press
enter
Reset IPv6 TCP/IP stack to installation defaults.
netsh int ipv6 reset reset.log and press
enter
ReStart (reboot) the machine.
If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and
right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):
Please note and post back - if you receive the following message :-
Access is Denied
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Details also here
http://support.microsoft.com/kb/299357
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