Solved: ram different speed..and now BSOD

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natsu_dragneel

Thread Starter
Joined
Jan 9, 2013
Messages
2
i just buy a new laptop few days ago..and i ask the guy to upgrade my ram..

spec
i5 3210M (2.5 GHz with Turbo Boost up to 3.10GHz)
4GB DDR3 800Mhz/PC3-12800

and he install another ram in my laptop
4GB DDR3 667Mhz/PC3-10666

and i get BSOD even at the first hour i start using my laptop..and i get BSOD 4-5 times per day or maybe more..and its already 13 times in this few days..and the error is memory management..i run window memory management and it state hardware problem..i spend almost around 1100 US DOLLAR for this laptop..and this is really upset me..i dont know how to run the memtest86+.its really complicated..but i did run CPU-Z

i'm a noob..so..from what the CPU-Z result..i understand that my ram speed is following the newly install ram speed..is this the reason why my laptop BSOD at the first hour after i used it??what do u think i should do??should i ask refund for the ram because this RAM cause my laptop to downgrade..i read from other site..they said if the speed is not the same..then it will run single chanel mode..my laptop run with window 8..hope some one will help me..i will send my laptop to the shop..but i just want to know what i should do instead
 

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Joined
Oct 17, 2012
Messages
605
Did a computer shop install the new (unmatched) memory? It's never a good idea to mix ram as the timings and voltage may differ and cause the exact issue you're having.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,081
What's the brand name, model name, and model number of your laptop?

A screenshot of the "Mainboard" tab would've been helpful.

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Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
You should take it back to the place of sale and have him remove the additional RAM. Then if you still want more RAM have him install the correct speed, matched RAM if possible, and have him test the RAM with a proper testing utility such as Memtest86+.
 
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