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Solved: Random Vista Crashes when playing PC Games

Discussion in 'Games' started by NightFallKiller, Feb 20, 2010.

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  1. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Hello everyone, I'm having a problem with my computer.

    Whenever I try to play computer games (such as Doom, Duke Nukem, World of Warcraft, etc.) it crashes, sometimes 5 minutes in, sometimes 20 minutes in.

    When it crashes it will sometimes say something about "Win32x.sys" and sometimes (more often) "A clock interrupt was not received on a secondary processor within the allocated time", and also down the bottom has some STOP thing followed by a whole bunch of numbers.

    I don't know much about computers, so I'm not sure what to do, and I'm not sure what my computer specks are, and i'm not quite sure how to get them, so if you need them you'll have to tell me how to find them.
     
  2. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Can you post a HijackThis log and see if anything shows up....the PC use to run those game OK did it?


    Download HijackThis to your desktop
    • Double click on HJTSetup.exe on your Desktop
    • Click Run and Install
    • It will install to Program files by default
    • it will launch Hijack This
    • Click on "scan system and save a logfile" usually in notepad
    • Copy and Paste the logfile in your next post
    • Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.
     
  3. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Yeah the computer used to play them fine, i can't remember when it started messing up, and here's the stuff from the HighjackThis program:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:20:52 PM, on 2/20/2010
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16982)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
    C:\Program Files\Guitar Pro 5\GP5.exe
    C:\Program Files\Safari\Safari.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: (no name) - {7c5c0f58-e061-457d-9033-77307f5ed00c} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [windowslogins] msnmssngrs.exe
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\Users\Home\AppData\Local\Temp\nos_uninstall_Adobe.exe" /UninstallGet1noarp
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O13 - Gopher Prefix:
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

    --
    End of file - 7560 bytes
     
  4. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Could be something overheating

    Try downloading SpeedFan and install it the click on Configure.....you should see some temperatures Core and maybe GPU

    SpeedFan
     
  5. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Okay thanks, do I need to look out for something on that? And what does it actually do?
     
  6. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Just shows the temps of the CPU and graphic card maybe....give us an idea if it is a heat issue
     
  7. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Okay, so how do i know if it's a heat issue, what temp would be really high, and possibly a problem?
     
  8. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Post you temps...of core and GPU if shown
     
  9. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
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    Okay, the GPU temp is around high 60's (67,68,etc.) and the core temp is around high 40's to low 50's (so it will be 48, then 51)
     
  10. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Understood......so have you run the games and then check temps or are they the temps after ruuning the game?
     
  11. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Those were not when I was playing, while playing, GPU are around 100's and the Core is around 110's.
     
  12. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Then you have a Heat problem..........is this is a desktop make sure all fans are running and the heatsink is not clogged with dust.

    If a laptop the get a can of air from local PC store and blow out the heat sink
     
  13. nebuchadnezzer2

    nebuchadnezzer2

    Joined:
    Feb 21, 2010
    Messages:
    42
    real bad heat problem, my laptop gets close to 80C on occasion when playin games and my gpu gets to about 50C at most.
     
  14. NightFallKiller

    NightFallKiller Thread Starter

    Joined:
    Feb 20, 2010
    Messages:
    7
    Thanks guys, it was a problem with the fans being dirty, all fixed now, thanks a lot guys! :)
     
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