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Solved: Realtek HD Audio doesn't play sound.

Discussion in 'Multimedia' started by Abriam26, May 10, 2013.

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  1. Abriam26

    Abriam26 Thread Starter

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    Hello,

    I have a new computer (self-build) with windows7 64bit.
    And my sound card doesn't work.
    It's the only device that isn't working.
    I installed the drivers from my mobo's website: Asrock Fatal1ty P67 Professional.
    Cable is connected in lime-green colored jacket.
    But it isnĀ“t recognised by Realtek HD audio manager.
    Also not by Windows -> Sound, Playback tab, Speakers are greyed out and it says: Not connected.

    Help me please.
    Btw, the other 5 rear jackets were also not recognised.

    Abiram26
     
  2. flavallee

    flavallee Trusted Advisor

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    Is this your computer's motherboard?

    http://www.asrock.com/mb/overview.asp?model=fatal1ty p67 professional

    If it is, here are the Windows 7(64-bit) drivers for it.

    http://www.asrock.com/mb/overview.asp?cat=Download&os=Win764&Model=Fatal1ty P67 Professional

    The Realtek high definition audio driver(2.51) listed there is very outdated.

    Here is the most current driver(2.71).

    -----------------------------------------------------------

    Are there any entries in the Device Manager that have a yellow ? or yellow ! or red X next to them?

    If there is, advise what their exact names are so we can determine if your computer needs more than the audio driver.

    -----------------------------------------------------------
     
  3. Abriam26

    Abriam26 Thread Starter

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    That's the motherboard.
    I already installed 2.71 before, no luck with that one.
    And now I have 2.51, no luck with this one as well.
    I have no ?, ! or X in device manager under sound.

    There is one Unknown device, but I think that one isn't sound related.
     
  4. Oddba11

    Oddba11

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    What is the audio chipset status in Device Manager?

    When trying different driver versions, you should uninstall the old version, reboot, and then install the different version.
     
  5. Abriam26

    Abriam26 Thread Starter

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    It is working correctly according to Device Manager.

    I do reboot the computer, because it asks me for a reboot. (also when uninstalling)

    (Front jacket also doesn't work)
     
  6. flavallee

    flavallee Trusted Advisor

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    Have you installed the Intel INF 9.2.0.1015 drivers?

    (Second one down in the list of drivers)

    -------------------------------------------------------
     
  7. Abriam26

    Abriam26 Thread Starter

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    Yes I did.
    I also thought it was chipset related, but no..

    (I installed all drivers)
     
  8. Oddba11

    Oddba11

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    Likely a faulty audio chipset.

    Uninstall the audio chipset from Device Manager, reboot and enter the BIOS, disable the audio chipset, save the settings, exit, and boot into Windows, after Windows fully loads, reboot and enter the BIOS, enable the audio chipset, save the settings, exit, and boot into Windows, install the latest version of the drivers (or allow Windows to find and install the drivers), and test.
     
  9. Abriam26

    Abriam26 Thread Starter

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    Is there a way to test it (the audio)? Bootable Linux cd's or something? If yes, then which one?
     
  10. Abriam26

    Abriam26 Thread Starter

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    Tried the things you asked, no succes...

    (also look at previous post please)

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  11. triniwiz

    triniwiz

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    in the realtek control panel enable detection for the audio jacks (sorry i cannot remember the exact option) its the option just above the folder when you open the control panel
     
  12. Abriam26

    Abriam26 Thread Starter

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    It only has an option for front audio HD jackets. Not rear
     
  13. Frank4d

    Frank4d Retired Trusted Advisor

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    I notice the sound properties screenshot in post #10 shows Digital Audio is selected as the default device. This won't work with the green audio jack you are using. Try selecting Speakers as the default device.
     

    Attached Files:

  14. Abriam26

    Abriam26 Thread Starter

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    The green jacket is connected, however it still says it is not connected, so it keeps being 'disconnected'.
    So it won't allow me to make it default
     
  15. Abriam26

    Abriam26 Thread Starter

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    Is there a way to test if the audio chip is working?
    Like burning a CD with Parted Magic/Linux?
    And then test the audio chipset?
     
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