Solved: Recover lost files in My Documents

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mozzer65

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Joined
Jun 28, 2005
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69
Hi,
I have a client who experienced a bsod - "Unmountable_Boot_Volumne" - using winxp sp2 - i fixed this by running a chkdsk /r via a xp boot disk - it reported a number of bad sectors and fixed a number of incorrect links. The machine restarted ok and was able to login back in ok.
However.. the client has now lost all user data within his users profile - mainly under My Documents, Outlook data files and outlook address book.
I have looked all over his machine and these files do not exist anywhere now.
My guess is that the corruption fixed by chkdsk has lost the file table pointers to these files/folders.
Is there any app and/or procedure to allow us to recover some of these "lost" files?
The client is desperate, as he has no backup and has many years of personal data now lost - he is aware that backups should have been done. But if you can assist he would be greatly appreciative.
Thanks
Mozzer
 
Joined
Jul 7, 2004
Messages
7,235
I use Ontrack EasyRecovery and I get back most of the data in some form or another.

be aware that if you have to do a RAW scan this will 1) take a long time and 2) kills your files names so that the person has to go through each document and determine what it is.
 
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