Solved: Registry problem

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Allan Murray

Thread Starter
Joined
Nov 7, 2006
Messages
782
I am having trouble with Power DVD film showing. I have had much help from their E-mail support. Now I have been given these instructions -

(1) Please uninstall Cyberlink DVD Solution (by following steps)

(a) Start --> Programs --> Cyberlink DVD Solution (uninstall it). Check the registry for any existing CDS keys and delete them using steps (b) and (c).

(b) Start --> Run (keyin ""regedit"") --> HKEY_Current_User --> Software --> Cyberlink --> CDS (delete the folder)

(c) Start --> Run (keyin ""regedit"") --> HKEY_Local_Machine --> Software --> Cyberlink --> CDS (delete the folder).

(d) Search and delete folder named Cyberlink DVD Solution , if exists. Restart your system.

When, in following (b) I open software, I
find that Cyberlink is coupled with a
Dell folder which does not have a + or -
box, but simply "hangs" on the
Cyberlink +. I am afraid to delete the
Cyberlink folder in case I delete
somthing to do with the computer
system.

Cyber say they cannot help; that I must get in touch with Dell. I do not want to do this unless I have to, because of their Upfront charges.

I have a Dell laptop and XP Home.

Allan.
 

bonk

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Sep 8, 2005
Messages
11,097
If you have uninstalled the Cyberlink DVD Solution program then restarted your PC.

Try this Download CCleaner to your desktop.

Once installed click on the Icon to run it....on the left hand side click on Issues then click Scan for Issues...let the scan finish.

look down the list for anything related to Cyberlink DVD Solution and put a check in them then run cleaner......it will ask you if you want to backup first say yes.
 

Allan Murray

Thread Starter
Joined
Nov 7, 2006
Messages
782
Thanks. I have downloaded CCleaner and I have run it, clicked on Issues, then Scan for Issues, as you suggested. There are least 250 items including six Cyberlink ones. All of them are ticked by default. Do I run with all ticked or not? Allan.
 
Joined
Dec 9, 2000
Messages
45,855
Here's what I would do: start > run: msconfig > Launch System Restore and create a restore point you can go back to.

Also, you can in the registry select File > Export and export (save) any key before deleting it.

If you have problems after that that you think are related to what you did you can either run system restore and return to the restore date or restore the saved registry keys individually by double clicking them.
 

bonk

Banned
Joined
Sep 8, 2005
Messages
11,097
CCleaner will ask if you want to create a registry backup of what your deleting and please do so.

For now I would uncheck them all and just tick the ones that are connected to Cyberlink
 
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