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Solved: Reinstall Windows Error.

Discussion in 'Earlier Versions of Windows' started by madchick, Feb 12, 2005.

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  1. madchick

    madchick Thread Starter

    Joined:
    Mar 22, 2004
    Messages:
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    PC: No Name Brand
    Op: Win98SE

    Problems started with trojan horses & spyware which I seemingly removed. I got the computer backup and running yesterday by reloading overtop the current windows installation. Got online, started downloading windows updates. Before I went home for the day I shut the pc down. This morning I came in to finish updating windows fixes and on bootup got the message ERROR. YOU MUST REINSTALL WINDOWS.

    When I check task manager I find 2 applications running. One is msgsrv32 and is (not responding). The other is mmtask. I also get a general protection fault error that says mmtask caused a general protection fault in module MMTASK.TSK at 0001: 00000068

    I've tried various microsoft ideas but to no avail. Any ideas? I don't want to wipe clean and reinstall & of course that is the ideal solution. I'm looking for suggestion not so obvious like reinstall. I can boot to cd-rom drive and to a command prompt but cannot get into safe mode.
     
  2. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Boot the computer to a command prompt. At the prompt type the following and press Enter:

    Edit C:\Windows\System.ini

    The System.ini file will open for editing. Scroll down ro the line Shell=Explorer.exe. Modify this le to read as follows:

    Shell=Progman.exe

    Press Alt+F,then X. Save the changes. Restart the computer.

    The computer should boot to the Program Manager.

    Select File, then Run, type MSinfo32.exe and click OK. Select Tools from the menu, then the System Configuration Utility. If able to reach the System Configuration Utility. Click on Selective Startup and clear the Boxes for the following items:

    Process Config.sys File
    Process Autoexec.bat File
    Process Winstart.bat File (if available)
    Process System.ini File
    Process Win.ini File
    Load Startup Group Items

    Click OK, and then restart your computer typically when you are prompted.

    Bring it back to a Command prompt and reverse your actions by changing the line Shell=Progman.exe, back to Shell=Explorer.exe.

    After you restart and test your computer, if you do not experience the problem, continue with the next set of steps.

    To identify the entry that is causing the problem:

    Run the System Configuration utility again. Click to select one check box under Selective Startup, click OK, restart your computer, and then test.

    Continue this process until you have selected all of the items under Selective Startup. If you select an item and the issue reoccurs, click the tab for the corresponding Selective Startup item, clear half of the check boxes, ( except for those clearly related for your mouse) click OK, and then restart your computer. Continue this process until you locate the setting that is causing the issue.

    Reseat your Memory Modules:

    Since Genaral Protection Faults are mostly due to memory access, open your CPU and reseat the memory modules. If you have more that one modul, swap then around.

    Let us know how it goes.
     
  3. madchick

    madchick Thread Starter

    Joined:
    Mar 22, 2004
    Messages:
    237
    This did work to bring me into system configuration utility which is great, however after deselecting the files and rebooting the computer did the same thing. I though I'd try doing this again to play around with startup but kept saying don't modify this file--your system.ini is saved in another file. I couldn't get back to the controls to reverse yet also couldn't get control to come back up either. Tried this on 2 different machines. I also tried reloading windows overtop of itself again to see if perhaps (by some chance) the file(s) with problems can be corrected like before but it doesn't. My gut instinct is that it has something to do with internet explorer, windows98SE and windows messenger. These are the 2 commonalities between the machines that are experiencing the same problems.

    Some noteworthy items: fdisk status shows c: drive usage at 100%
    When I try to extract a .dll from cd it doesn't let me
    On one boot it showed mem manager as not work & sound blaster as not loading. The machine was recently upgraded and it being a gateway--one could assume a bad upgrade. I can boot using a win98SE floppy. Sometimes I can get over to c: sometimes I cannot (says invalid directory) yet it boots and the screen saver even comes on while displaying the reinstall windows message... something doesn't add up here. I think its much more simple this problem but can find no documentation on it. I saw this message once about a year ago and I did fix it. Wish I'd documented it!
     
  4. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
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    Messages:
    18,552
    First Name:
    José
    It could be due to a virus. I would suggest a reformat and a clean Install of the Operating System, or a Recovery Process. Anything to lose in the Hard Drive that needs to be backup? Having two computers may be easy to backup important Data.
     
  5. madchick

    madchick Thread Starter

    Joined:
    Mar 22, 2004
    Messages:
    237
    I reinstalled operating system. Seemed to be the only alternative. I've found lots of literature on this error but no real solutions. Thanks for the colaboration.
     
  6. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Anytime! Use the thread's Tools and mak this thread as "Solved".

    Best wishes!
     
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