Solved: Reinstalled WinXP-no internet connection

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vstern

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Joined
Oct 1, 2005
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My brother-in-law did a reinstall of WinXP with SP2 and now cannot connect to the internet. He has Verizon DSL. No router. He had accidentally reinstalled WinXP to an internal back-up drive and had internet access. When he reinstalled to the main drive, no access. What should he check?

Vanessa
 
Joined
Jun 13, 2005
Messages
1,023
Tell him to open device manager and check for any yellow triangles with an exclamation mark next to any adapters. If there is one next to his ethernet card/adapter, then he might need to install the drivers for it, although XP should have done that for him, like it did before.
Does the ISP need him to click an icon to connect. If so, he will need to reinstall their software to access the internet. Also, it sounds like he might need to configure the ISP modem to connect, although it shouldn't have changed...but if he turned it off for any length of time, it might have lost the settings....some do.

He should try a looback test....open a command window (Start>Run, type cmd or command, press enter), then in the window that opens, type 'ping 127.1.0.0' without the quotes. If it says 'Replay from 127.0.0.1..' etc, then the ethernet card is ok.

If none of this is an issue, come on back!

Scorp.
 

vstern

Thread Starter
Joined
Oct 1, 2005
Messages
16
Thanks. Resetting the modem seems to have done the trick.

Vanessa
 
Joined
Nov 20, 2005
Messages
1,901
Glad your brother-in-law got it working. You can mark this thread "Solved" using the drop down Thread Tools menu at the top of this page. :)
 
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