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Solved: Relatively High-End PC reboots when playing games on lowest graphics settings

Discussion in 'Games' started by CALMkaze, Dec 31, 2012.

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  1. CALMkaze

    CALMkaze Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
    5
    Hello,

    On Christmas day (of all days, after receiving all the new games...) my computer died. After doing a little bit of backyard work with a multimeter, I decided that it was probably a PSU issue, as it was barely putting out 0.03 volts through the 12 volt pins. I went and purchased a new PSU, that was 100W bigger (750W) than the previous one, as well as some more memory sticks to put into the motherboard (why not?).

    After putting the new PSU in and still not being able to even boot the PC, we took it in for repairs where we were informed of a faulty motherboard, and suggested purchasing an upgrade to replace it (so much for the memory sticks...). We purchased the upgraded motherboard, processor, memory and left the guy to his devices. He called us back two days later and let us know that the current PSU (the 750W one) wouldn't be enough to run the computer and recommended upgraded to a 950W PSU. We went with it and waited.

    He called us back later that day, letting us know that everything had been fitted and that we can come pick it up. We went in and informed us that he had to reinstall windows, which meant I lost basically all my data on my C drive (my SSD), but he had backed it up. Yep. Cool. Came home and plugged the machine in. After almost a week, after the crash on Christmas day, of not being able to play anything, I installed Assassin's Creed 3, and tried to pick up where I left off, obviously Uplay didn't save my progress, so I was thrown back to the start. I get up to the part right at the beginning where he's unlocking the door to the cave using the apple (for those of you who don't play, this is a cutscene) and then the whole system rebooted.

    I went and checked the graphics settings and it was all set to low, anti-aliasing off and so on. I tried again, and got the same result in basically the exact same spot (close up of Desmond's face, if it's important). I thought maybe it was only AC3, which was frustrating, but I guess I'd have to make do with it. I attempted to play Borderlands 2, and got through all the cutscenes until I got to the character creation menu, before the system rebooted. Now I was starting to get really annoyed. The PC place closed a while ago. I checked my specs up against "Can I run it?" and I well exceeded the recommendations. I couldn't place where the error was coming from.

    Everything in my PC is brand new except for the Hard Drive, the SSD and the Graphics cards. I've run HDTune on both my drives, and both come back with 100% health, and no errors or faulty blocks. No strange noises coming from the box at any point. Nothing until I try and run a 3D game. Which leads me to believe it's something wrong with my Graphics Card. I can't find anywhere that lists compatibilities so I can't check if my card is compatible with my motherboard.

    I've attached a screenshot of CPUID Hardware Monitor, and the DxDiag of my computer is below my signature.

    Thanks for the help in advance.

    ~CALMkaze

    Edit: The CPUID Hardware Monitor screen capture is at idle with only chrome with 9 tabs open as well ad HDTune and Event Viewer.

    Edit 2: I did a couple of more tests, watched SpeedFan when computer was idling, playing a YouTube clip, and playing something off SoundCloud. The GPU would remain at 49 degrees C with a green tick, as soon as the YouTube video played, it pushed itself to 52-53 degrees C, and when I stopped it and closed the tab and played SoundCloud, the GPU went back down to 49 degrees C. I tried running 3DMark11. It wouldn't even load the part where it tests the hardware. I was watching SpeedFan for as long as I could, and just before I couldn't see it (because the game loaded and became full screen), I saw it rise to about 54 degrees C. Then it rebooted. But 55 (adding 1 degree, as it would have cut out at 54 if that was the threshold, IMO anyway) seems like an incredibly low temperature to have as a cut out temperature. I've read forums where they were talking about getting their GPU above 105 degrees, although I don't know if that was Fahrenheit or Celsius, but 105 degrees C sounds like a ridiculously high temperature to run a PC at, however, if it was in Fahrenheit, then my computer is running at 111 degrees F, which exceeds their recommended threshold... Sorry if I rambled a bit.

    ------------------
    System Information
    ------------------
    Time of this report: 1/1/2013, 00:37:54
    Machine name: PETER-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 05/08/12 14:39:13 Ver: 06.10
    Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Available OS Memory: 16336MB RAM
    Page File: 2941MB used, 29728MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 480
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 480
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_14803842&REV_A3
    Display Memory: 4048 MB
    Dedicated Memory: 1488 MB
    Shared Memory: 2559 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: BenQ M2700HD
    Monitor Id: BNQ7C06
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.1070 (English)
    Driver Version: 9.18.13.1070
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 12/4/2012 01:47:14, 18045968 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4580-11CF-DC5F-8D341EC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x06C0
    SubSys ID: 0x14803842
    Revision ID: 0x00A3
    Driver Strong Name: oem6.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section022:9.18.13.1070:pci\ven_10de&dev_06c0
    Rank Of Driver: 00E02001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Logitech G930 Headset)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_046D&PID_0A1F&REV_0100&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 13:23:47, 109696 bytes
    Other Files:
    Driver Provider: Logitech, Inc.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 13:23:47, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 13:23:47, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Logitech G930 Headset)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/21/2010 13:23:47, 109696 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: XBOX 360 For Windows (Controller)
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x028E
    FF Driver: n/a

    Device Name: Audio Controls
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0x0A1F
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 GamePanel LCD
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC227
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1E26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | |
    | +-+ Generic USB Hub
    | | | Vendor/Product ID: 0x046D, 0xC223
    | | | Location: Port_#0006.Hub_#0004
    | | | Matching Device ID: usb\class_09
    | | | Service: usbhub
    | | |
    | | +-+ USB Input Device
    | | | | Vendor/Product ID: 0x046D, 0xC227
    | | | | Location: Port_#0004.Hub_#0005
    | | | | Matching Device ID: generic_hid_device
    | | | | Service: HidUsb
    | | | |
    | | | +-+ HID-compliant device
    | | | | | Vendor/Product ID: 0x046D, 0xC227
    | | | | | Matching Device ID: hid_device
    | | | | |
    | | | +-+ HID Keyboard Device
    | | | | | Vendor/Product ID: 0x046D, 0xC227
    | | | | | Matching Device ID: hid_device_system_keyboard
    | | | | | Service: kbdhid

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC066
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC226
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Logitech HID-compliant G9x Laser Mouse
    | Vendor/Product ID: 0x046D, 0xC066
    | Matching Device ID: hid\vid_046d&pid_c066&mi_00
    | Lower Filters: LGSHidFilt
    | Service: mouhid
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    --------------
    System Devices
    --------------
    Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0
    Driver: n/a

    Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
    Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_84CA1043&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
    Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&0&E8
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_03\4&17F33A27&0&00E5
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
    Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&11EB9DBD&0&00E4
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84451043&REV_04\3&11583659&0&D8
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0BE5&SUBSYS_14803842&REV_A1\4&BAB4994&0&0108
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_C4\3&11583659&0&E5
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
    Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4
    Driver: n/a

    Name: NVIDIA GeForce GTX 480
    Device ID: PCI\VEN_10DE&DEV_06C0&SUBSYS_14803842&REV_A3\4&BAB4994&0&0008
    Driver: n/a

    Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
    Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_84CA1043&REV_04\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02
    Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_84CA1043&REV_04\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) USB 3.0 eXtensible Host Controller
    Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0
    Driver: n/a

    Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
    Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_84CA1043&REV_09\3&11583659&0&08
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

    Audio Capture Sources:
    Microphone (Logitech G930 Heads,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

    WDM Streaming Capture Devices:
    USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

    WDM Streaming Rendering Devices:
    HD Audio SPDIF out 5,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Speakers (Logitech G930 Headset,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Digital Audio (S/PDIF) (2- High,0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Digital Audio (S/PDIF) (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Speakers (Logitech G930 Headset),0x00200000,1,0,quartz.dll,6.06.7601.17514

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
     

    Attached Files:

  2. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Have you updated your graphics drivers? I don't know how to tell if the reported ones are the latest. :D
    install direct X from microsoft.
    Just to be sure they are up to date, the tech may not have had or looked for the latest.
    Do you know the model and brand of the new motherboard?

    Also, there is a chance, not sure how high of one, but if the motherboard failed it may have damaged the GPU.
    If your comfortable enough to open the case you can have a gentle look around. see if there is a power plug to your graphics card. Techs are human and do miss simple things if they are working on many systems at once.
     
  3. CALMkaze

    CALMkaze Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
    5

    I've updated all my drivers, re-applied all the patches to Windows OS, updated everything software wise.
    ASUS P9Z77-V LX and I have a 950W power supply (may be relevant).

    I'm going to open it up a little later and have a look around.

    Out of naivety, will the computer boot and run properly if the graphics card doesn't work properly? Like, will I be able to use Chrome and whatnot, but as soon as I attempt to play something that the inbuilt graphics card can't handle, the system reboots?
     
  4. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Yes. But... You using the onboard video or the GeForce card? If the GeForce is installed the onboard video should be disabled in the BIOS.
    You can test the card by removing it and using the onboard video, see if things load and no reboot.
    You would need to un-install the nvidia drivers, remove the card, boot to the BIOS, enable onboard video, then let windows identify, install the new graphics. Probably need to update those drivers too after it's all done.

    Also, you can disable the auto reboot, maybe the BSOD (blue screen of death) will show what caused the crash. Though there are some here that can read the mini dump crash reports.

    I can't find any info on that motherboard... One Japanese site, but I can't read it. :D Must be really new.

    Just wondering if this is a hardware/software problem and you may get better information if we have it moved to the hardware or software section.
     
  5. CALMkaze

    CALMkaze Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
    5
    I'm currently using the Nvidia GTX 480 as far as I'm aware. I ran a couple more tests and it appears that the graphics card isn't cooling properly, it quickly rises to about 53C when I've opened up 3DMark11 (it sits on the screen allowing you to choose which test etc.) and when it attempts to load the test, it reboots the system. I'd get footage if I could.

    I read about checking the mini dump crash reports, but I couldn't locate the folder under which it was stored. Not sure what's going on there.

    A bit of info on the motherboard: It has an ability called "Surge protection" which basically turns off and reboots the computer when there's an under power or an over power detected. For the first few crashes, the BIOS would boot and state that it had turned the computer off due to a surge. After a little while I disabled it and it cured the random crashes, but still crashed on playing games. I re-enabled it afterwards and was going through my other settings when I found out that the blokes at the repair place may have changed the overclocking setting in the AI Tweaks menu from Automatic to Manual. I have absolutely no idea what they changed or why, and I'm wondering if maybe that's the root of my problems? I'm not exactly a computer expert, so I'm not tech enough to confidently go changing the overclocked settings.

    On a related note, what's the optimal or safe temperature to run a video card at? SpeedFan was displaying a flame next to my GPU when it reaches 50C, and from what I was reading, that's a pretty low temperature by comparison to other people's rigs (reaching 70-80C).

    Thanks for your help

    ~CALMkaze
     
  6. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    From what I read 50C is good. Many people post temps in the high 60's at full game load.

    As for over clocking.. yes that could be a problem. If you didnt ask for it the techs should never have touched it. It can make the system unstable, or even literally melt components. They probably did a small or mild overclock if any, but if they didnt stress test the work they wouldn't know of crashes. If this board is new to the market and they try older "tweaks" they may not work any longer.

    Either way, if they installed all these upgrades there should be a warranty of some kind. They need to keep the system a few days and check this out for you. have them play a high end game for a while. Not just slap parts in boot it up and say it works. :rolleyes:

    I would ask them to set it to factory default free of charge.... provided they did tweak and not just change the setting to manual.

    The port for the video card should be noticeably farther from the other ports on the back. I can't find a pic of that model motherboard, but a similar number shows the video in the center of all the USB and audio jacks. The motherboard manual will show them, you don't use those ones if your running the GeForce. :D
     
  7. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    50C is fine, infact thats a reasonably low temp if it is under load.

    As you have an Asus board, use Asus PC Probe to check temps and voltages etc it will be more accurate, a possible download location here but dont know if that is the most up to date version.

    If the shop has overclocked that could be the problem, as stated by Super-D, I would set everything back to defaults etc and test from there.

    What is the exact make and model of the power supply (both the 750w and the 950w). Based on the specs you have listed you did not need the 950w PSU in my opinion, dependant on the quality of the original 750w unit that is.

    Double check the BIOS version to ensure you have the correct version (or higher) for that particular CPU.

    What is the exact make and model of the RAM modules?
     
  8. CALMkaze

    CALMkaze Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
    5
    Rightio. I wasn't sure as it was a single GTX 480, and SpeedFan was displaying a flame next to it, implying to me that it was too hot.

    I went back into them today and when I mentioned it, they sort of nodded and said "Yeah...?" so I'm not sure what's going on there, I don't think it made too much of a problem though. The errors that the ASUS BIOS was displaying were related to power to the components.

    The techs also independently tested the video card, and it was working fine. So we're a bit confused now. They believe it might be the power supply. I've attached a picture of the lay out of the motherboard, if that helps.

    Thanks for your help. :D


    I don't have a hold of the PC anymore. I dropped it back in for them to have a look at. So unfortunately I can't test the temps and voltages etc. at this point in time, when I next get it back, I'll run those tests and post the results.

    I'm not sure what the defaults are, I never got to look at the BIOS settings before they changed them, so I'm not sure what they changed and to what degree.

    750W is Zalman 750XG 750W 80+ Gold PSU
    950W is a brand under Cooler Master, I didn't catch the full name sorry, and it's not displayed on the Cooler Master website. The techs now think that the 950W power supply they gave us was faulty to begin with and are replacing and reinstalling it completely free of charge.

    The RAM is CORSAIR VENGEANCE 16G KIT. (This was ripped straight off the email they sent us letting us know the changes before we accepted them. They didn't give us any more details than this)

    Thanks for your help.


    About 4-5 hours after dropping it off, the techs got back to us and told us they believed that it was a faulty power supply. Which would explain the crashes, because once the computer started to need more than the bare minimum power, it would shut off because the PSU couldn't supply the power needed. That was our theory anyway. Not sure if this is 100% accurate, but it made sense.

    ~CALMkaze
     

    Attached Files:

  9. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    A PSU problem is certainly a possibility.

    I don't, honestly, believe you need a 950w PSU for that machine but it won't hurt the PC to have it in there. Let them replace the PSU (there is no way they should charge you anything for that :) ) and then run the Asus PC Probe tests when you get it back, will be interesting to see anyway.

    Personally I am not a big fan of Speedfan, I much prefer HWMonitor as a generic temp/voltage tool as it provides information on the min and max values reached as well as the current. This is far more useful to test with.

    Let us know how it goes when you get it back :D
     
  10. CALMkaze

    CALMkaze Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
    5
    Hey guys,

    Thanks for the help.

    I got my PC back, turns out they gave us a faulty power supply (the 950W) and they replaced it with a functioning 750W PSU.

    ~CALMkaze
     
  11. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Glad to hear it! Happy gaming! :D
     
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