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Solved: Remote Desktop Software

Discussion in 'All Other Software' started by krazeecrw, Jan 18, 2006.

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  1. krazeecrw

    krazeecrw Thread Starter

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    Oct 25, 2002
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    Does anybody have any good recommendations for some software that will allow me to actually view other user's screens on my domain and make changes and fix problems on their computer? Many times I have users calling in with problems that could easily be solved over the phone but they lack the technical experience to follow the directions. If I could just remote to their system and see the screen this would be so much easier.

    Thanks for your help!
     
  2. Squashman

    Squashman Trusted Advisor

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    We use RealVNC here at work but at home I use UltraVNC. Both are free.
     
  3. krazeecrw

    krazeecrw Thread Starter

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    does it require any software to be installed on the remote computer?
     
  4. Squashman

    Squashman Trusted Advisor

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    Yes. But I am sure you could figure out a way to distribute the VNC server down to your PC's thru some type of batch file or script.

    If you are going to use UltraVNC they have this really neat feature called Single Click. It is basically a self contained server executable that you can customize. They just launch it and it runs the VNC server without ever installing itself. You could put it up on one of your File Servers for everyone to access and when they are having problems you could just have them download that self contained server.
    http://ultravnc.sourceforge.net/addons/singleclick.html

    If you don't want to install software and you have Windows XP, use the Remote Assistance feature of XP.

    Your other option is GenControl.
    http://www.gensortium.com/products/gencontrol.html
     
  5. colmaca

    colmaca

    Joined:
    Jul 11, 2003
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    i wanted to control my laptop from my desktop so i wouldn't have to be jumping up and down.so i searched around tried a few programs and then found t-VNC 1.0.0.1
    it did the job for me and its also free,easy to set up some others i tryed were hard to get set up right. this one was just install on both computers then connect.
    here a link to download and try


    http://simtel.net/product.download.mirrors.php?id=77587
     
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