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Solved: Remote procedure call failure

Discussion in 'Windows 7' started by sahil7389, Feb 16, 2015.

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  1. sahil7389

    sahil7389 Thread Starter

    Joined:
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    Messages:
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    yesterday I downloaded latest version of java and some updates from windows. The machine was working fine all day long but as I restarted it today morning it showed "remote procedure call failure" . I started safe mode and disabled all non-Microsoft services and restarted it.
    It started but after one auto restart with the same failure error. After it started I am not able to restart my antivirus Bit defender.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 3990 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1803 Mb
    Hard Drives: C: Total - 99898 MB, Free - 2729 MB; D: Total - 99999 MB, Free - 22372 MB; E: Total - 99999 MB, Free - 12958 MB; G: Total - 99999 MB, Free - 36535 MB; H: Total - 76937 MB, Free - 21839 MB;
    Motherboard: Dell Inc., 0MY6GN
    Antivirus: None
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    23,249
    One of your main problems appears to be that you have only 2.7GB of free space on C drive
    99898 MB, Free - 2729 MB


    That is the first issue that you need to correct


    How many actual hard drives are there in this computer
    and what is the full model of the dell please


    Have you checked in Control Panel
    Admin tools
    Services
    Remote Procedure Call - there is that service and
    the RPC Locator
    you want the first one
    check that start type is automatic
    if the service is stopped
    see if it will start
     
  3. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
    52
    Hey thanx for prompt reply.
    I was able to fix the bitdefender issue.
    And the question which i was going to ask was same "how to get more memory in C" Means what to delete and what not to.
    Because when ever I do disk clean up, I think by mistake I do delete the restore points, that is why I think before more disk clean up I should I ask.
    For the Laptop Full model it is XPS-15 model no-L502X and i have only 1 hard drive which I have split in 5 disks according to my needs.
    For cleaning C drive please advise me because most of the time it is only 2-3 GB empty which makes me worry a lot.

    sorry for edit..dint saw the second half.
    Ya I did checked that but that was automatic already.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    You may have fixed the BitDefender issue but do you still have the other issue and how did you fix the BitDefender issue - may I presume you disabled an aspect of it


    BUT have you checked RPC is automatic
    Is it running
    It relies on DCOM Server Process Launcher
    which should also be automatic
    If RPC will not start
    check DCOM


    If neither will start there is another problem


    FREE hard drive space is not memory
    It is nothing to do with memory - ram


    When you say - according to your needs what is on C drive besides the OS
    as clearly that has not used 97GB
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Re your edit
    sorry for edit..dint saw the second half.
    Ya I did checked that but that was automatic already.


    is it running eg started.
     
  6. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
    52
    Hey,
    I checked the RPC is automatic and running, also DCOM is also automatic and running.
    With C drive memory i meant to say the space only not RAM.
    97 GB of hard disk space in C is with program files etc etc. which i don't know how to reduce.:(. In C drive I dont have anything which i require particularly except downloads folder, which is around 1-2 GB only.

    For bit defender I repaired it, with its uninstall/repair option.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Go Control Panel
    System
    System Protection on left pane
    When the window opens on which drives is system protection enabled
    click on C drive to select it in the window
    then click configure
    how much space is allocated please
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am signing off shortly as I am in the UK and it is 0029 hrs
    I will be back about 1800


    Go disk cleanup
    let it open on the window
    after clicking OK to run it on C drive
    Please see my screenshot


    Do you have the button cleanup system files
    If so click that


    We will continue when I return and please include in your reply the amount of disk space allocated to restore and how much free space there is on C after the cleanup system files. - if you can run that
     

    Attached Files:

  9. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
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    Sorry Cant reply to any of your above questions.
    My computer turned off without any warning and now I am in safe mode so cant see all that stuff, Now what to do? Guide me!
     
  10. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
    52
    Tried running with turning off all the services except Microsoft's and got blue screens.
    I tried cleaning through disk cleaning but was not getting option of clean system files so just clean what ever it was. It cleaned up some of the windows update so after restart it stuck on configuring and after that blue screen twice.
    Now I am on safe Mode..:(
     
  11. vembutech

    vembutech Banned

    Joined:
    Feb 9, 2015
    Messages:
    168
    You can try the Microsoft Community post answer for solve this error.
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    In safe mode
    go cmd prompt with admin rights
    that is windows start button and type in search
    cmd
    when it appears above right click that entry and click run as admin
    the cmd window then opens
    the top bar should be headed


    administrator command prompt


    type at the prompt presuming it opens on
    C:\windows\system32>


    chkdsk /r


    press enter
    you should receive a message that it will run on restart
    key Y and press enter


    Restart the computer and chkdsk will run
     
  13. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
    52
    I did what you said, and windows started normally. But I think its not totally fine till now because I am without anti virus and have only 3.7 Gb free on C drive.So will try to un install some not so required softwares. Meanwhile I ran a utility Mark1956 gave me last to last year and here is the dump.

    Rkill 2.5.9 by Lawrence Abrams (Grinler)
    http://www.bleepingcomputer.com/
    Copyright 2008-2015 BleepingComputer.com
    More Information about Rkill can be found at this link:
    http://www.bleepingcomputer.com/forums/topic308364.html

    Program started at: 02/18/2015 02:38:01 AM in x64 mode.
    Windows Version: Windows 7 Home Premium Service Pack 1

    Checking for Windows services to stop:

    * No malware services found to stop.

    Checking for processes to terminate:

    * No malware processes found to kill.

    Checking Registry for malware related settings:

    * No issues found in the Registry.

    Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

    Performing miscellaneous checks:

    * No issues found.

    Checking Windows Service Integrity:

    * Windows Update (wuauserv) is not Running.
    Startup Type set to: Automatic (Delayed Start) ( why its delayed start here)

    Searching for Missing Digital Signatures:

    * No issues found.

    Checking HOSTS File:

    * No issues found.

    Program finished at: 02/18/2015 02:39:58 AM
    Execution time: 0 hours(s), 1 minute(s), and 57 seconds(s)


    Thankyou.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,249
    Go Control Panel
    event viewer
    on left pane expand windows logs
    click application log
    when that loads on right pane click on find
    type in the box
    wininit - note spelling please


    click find next
    check please that what it finds is the chkdsk log
    If so click copy in right pane and select as text
    then paste to reply please
    as explained here
    http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

    You would be well advised to run only what I suggest and with respect stop running what you think
     
  15. sahil7389

    sahil7389 Thread Starter

    Joined:
    Jul 1, 2013
    Messages:
    52
    Hey sorry for delay!.
    Is it what you required or I did it wrong??

    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 2/18/2015 2:35:33 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: admin-PC
    Description:


    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    343296 file records processed.

    File verification completed.
    1067 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    63 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    413998 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    343296 file SDs/SIDs processed.

    Cleaning up 131 unused index entries from index $SII of file 0x9.
    Cleaning up 131 unused index entries from index $SDH of file 0x9.
    Cleaning up 131 unused security descriptors.
    Security descriptor verification completed.
    35352 data files processed.

    CHKDSK is verifying Usn Journal...
    34230960 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    Read failure with status 0xc0000185 at offset 0x768000 for 0xa000 bytes.
    Read failure with status 0xc0000185 at offset 0x768000 for 0x1000 bytes.
    Windows replaced bad clusters in file 9932
    of name \Windows\System32\drivers\srvnet.sys.
    Read failure with status 0xc0000185 at offset 0x8c713d000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x8c713e000 for 0x1000 bytes.
    Windows replaced bad clusters in file 65250
    of name \PROGRA~1\NVIDIA~1\INSTAL~1\DISPLA~1.{D9\nvsvs.dll.
    Read failure with status 0xc0000185 at offset 0x92ccfd000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd01000 for 0x1000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd02000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd02000 for 0x1000 bytes.
    Windows replaced bad clusters in file 321378
    of name \Users\admin\AppData\Roaming\APPLEC~1\MOBILE~1\Backup\D7758D~1\72C948~1.
    343280 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    984580 free clusters processed.

    Free space verification is complete.
    Adding 4 bad clusters to the Bad Clusters File.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    102296575 KB total disk space.
    97764404 KB in 278365 files.
    144204 KB in 35353 indexes.
    16 KB in bad sectors.
    449631 KB in use by the system.
    65536 KB occupied by the log file.
    3938320 KB available on disk.

    4096 bytes in each allocation unit.
    25574143 total allocation units on disk.
    984580 allocation units available on disk.

    Internal Info:
    00 3d 05 00 82 c9 04 00 dd a7 08 00 00 00 00 00 .=..............
    01 02 00 00 3f 00 00 00 00 00 00 00 00 00 00 00 ....?...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-17T21:05:33.000000000Z" />
    <EventRecordID>135434</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>admin-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    343296 file records processed.

    File verification completed.
    1067 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    63 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    413998 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    343296 file SDs/SIDs processed.

    Cleaning up 131 unused index entries from index $SII of file 0x9.
    Cleaning up 131 unused index entries from index $SDH of file 0x9.
    Cleaning up 131 unused security descriptors.
    Security descriptor verification completed.
    35352 data files processed.

    CHKDSK is verifying Usn Journal...
    34230960 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    Read failure with status 0xc0000185 at offset 0x768000 for 0xa000 bytes.
    Read failure with status 0xc0000185 at offset 0x768000 for 0x1000 bytes.
    Windows replaced bad clusters in file 9932
    of name \Windows\System32\drivers\srvnet.sys.
    Read failure with status 0xc0000185 at offset 0x8c713d000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x8c713e000 for 0x1000 bytes.
    Windows replaced bad clusters in file 65250
    of name \PROGRA~1\NVIDIA~1\INSTAL~1\DISPLA~1.{D9\nvsvs.dll.
    Read failure with status 0xc0000185 at offset 0x92ccfd000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd01000 for 0x1000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd02000 for 0x10000 bytes.
    Read failure with status 0xc0000185 at offset 0x92cd02000 for 0x1000 bytes.
    Windows replaced bad clusters in file 321378
    of name \Users\admin\AppData\Roaming\APPLEC~1\MOBILE~1\Backup\D7758D~1\72C948~1.
    343280 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    984580 free clusters processed.

    Free space verification is complete.
    Adding 4 bad clusters to the Bad Clusters File.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    102296575 KB total disk space.
    97764404 KB in 278365 files.
    144204 KB in 35353 indexes.
    16 KB in bad sectors.
    449631 KB in use by the system.
    65536 KB occupied by the log file.
    3938320 KB available on disk.

    4096 bytes in each allocation unit.
    25574143 total allocation units on disk.
    984580 allocation units available on disk.

    Internal Info:
    00 3d 05 00 82 c9 04 00 dd a7 08 00 00 00 00 00 .=..............
    01 02 00 00 3f 00 00 00 00 00 00 00 00 00 00 00 ....?...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
     
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